If you don’t like the changes call and complain
Sep 14, 2023, 2:09 pm
#1
Original Poster
Join Date: Sep 2012
Posts: 7
If you don’t like the changes call and complain
They must think customers are stupid to cut the value of their products by MULTIPLES of value and sell it as ‘simplification’. I have a business and wife has a personal amex skymiles reserve.. Been Platinum/Diamond past ten years and Amex since 2010.. after the current benefits go away they can stuff my cards up their azz..
Call them.. Make Noise!! the Amex Skymiles rep feigned not knowing a thing about it.. Deltas Customer Loyalty and Engagement guru Dwight James should find a new job…
Call them.. Make Noise!! the Amex Skymiles rep feigned not knowing a thing about it.. Deltas Customer Loyalty and Engagement guru Dwight James should find a new job…
Sep 14, 2023, 2:18 pm
#2
Suspended
Join Date: May 2021
Posts: 388
I don't think it would make any difference. You are still a nobody to Delta.
Sep 14, 2023, 2:19 pm
#3
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Honestly I don't think DL cares to listen to feedback; what they will pay attention to is:
- if new Amex card acquisitions slow down;
- if existing Amex card cancellations increase; and
- if average spend per card decreases on the Amex portfolio
- if new Amex card acquisitions slow down;
- if existing Amex card cancellations increase; and
- if average spend per card decreases on the Amex portfolio
Sep 14, 2023, 2:27 pm
#4
Join Date: Nov 2019
Location: Connect from RIC
Programs: Delta Platinum, United Premier,, AAdvantage Gold, InterContinental Ambassador
Posts: 68
I earned my DL Platinum status flying my butt off during the nasty COVID days of 2020-2022..guess my support then doesn’t matter anymore. Oh well, will have to relook utility of my delta amex reserve, since I’ve really been flying United lately.
Sep 14, 2023, 2:28 pm
#5
Join Date: Sep 2019
Location: SAN
Programs: AS Mileage Plan 100k, Bonvoy Titanium
Posts: 991
To add to that, if you own stock, reach out to Investor Relations.
Sep 14, 2023, 2:32 pm
#6
Join Date: Oct 2015
Location: AUS
Programs: DL/HH/IHG/BW/Caesar's Diamond (Select), UA 1K, AA EXP, Marriott/MGM Gold, Hertz/Avis PC
Posts: 142
Your support did matter for the year it was earned in and the year after. I guess technically in a very small way towards your lifetime status too.
Sep 14, 2023, 2:34 pm
#7
Join Date: Oct 2016
Location: STL
Programs: DL - PM
Posts: 226
Another thing they may care about. If many customers who were formerly blind-loyal to Delta start shopping around, it's going to put pressure on their fare pricing. Right now they earn a decent premium over their competitors but that goes away if they have to start competing on price.
Sep 14, 2023, 2:38 pm
#8
Join Date: Jul 2003
Location: Atlanta
Posts: 5,187
”too bad…so sad…sucks to be you suckkkaaa”. DL motto is what have you done for me lately and, more importantly, what are you going to do for me in the future.
Sep 14, 2023, 2:40 pm
#9
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,949
Please don't call.
Sep 14, 2023, 2:45 pm
#11
Join Date: Aug 2010
Location: On the run
Programs: DL 2MM/DM, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 573
Or e-mail Dwight, as this was posted on r/Delta.
Sep 14, 2023, 2:46 pm
#12
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
Calling the line agents to complain is not helpful. They didn't make the rule changes.
I needed to call today for a ticketing issue which I couldn't do via the web site (using early-pandemic e-credits expiring 12/31) and I got a very nice agent. While we were talking, I mentioned that hopefully she wasn't having a stressful day. She laughed, said she had just started her shift, but that she was more worried about dealing with her relatives who were Diamond. I told her the truth - I thought the changes were harsh but I'm mostly retired so they don't affect me too much - and told her that I hoped that other callers would be polite.
I needed to call today for a ticketing issue which I couldn't do via the web site (using early-pandemic e-credits expiring 12/31) and I got a very nice agent. While we were talking, I mentioned that hopefully she wasn't having a stressful day. She laughed, said she had just started her shift, but that she was more worried about dealing with her relatives who were Diamond. I told her the truth - I thought the changes were harsh but I'm mostly retired so they don't affect me too much - and told her that I hoped that other callers would be polite.
Sep 14, 2023, 2:49 pm
#13
Join Date: Nov 2018
Posts: 354
I kinda feel lost after all these years as a delta platinum. Paid club membership , and when travel slowed I switched to the SMP for the spend waiver to hold on to platinum. What makes it sadder is that my non delta options for my frequent routes are not promising. My delta relationship went from a bad marriage to being straight cuckhold against my will😩Sad day.
Sep 14, 2023, 2:51 pm
#14
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
Is that a call or an email?
Sep 14, 2023, 2:52 pm
#15
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360