Can Delta Reservations Book Flights Under the KLM Flight Number?
Jan 12, 2023, 2:50 pm
#1
Original Poster
Join Date: Jul 2000
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Can Delta Reservations Book Flights Under the KLM Flight Number?
I have some Delta credits that I want to use for KLM coded and operated flights. Anyone know if Delta reservations can (and will) book flights under the KLM flight numbers on request?
Jan 12, 2023, 3:11 pm
#2
Join Date: Aug 2010
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I’m 99% sure the flights have to booked on a DL marketed flight number with a 006 starting number as Delta will be the issuing carrier since the credit is with Delta and not KLM.
Jan 12, 2023, 3:51 pm
#3
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The reason I don't just use that methodology is that using that method it defaults to the Standard fare instead of the Light fare (KLM Basic Economy Equivalent), and I want the Light fare.
So I know the back end is capable, but the question is whether the reservation agents can and will book KLM fares.
Jan 12, 2023, 4:00 pm
#4
Join Date: Jul 2009
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This isn't correct. DL reservations can book flights on flights that have no DL flight number at all. Whether they are able to do it in a given fare will vary.
Jan 12, 2023, 4:30 pm
#5
Join Date: Jan 2005
Location: RDU
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I think it tooootaly depends on whether or not a given agent a) knows how to or b) wants to. The one limitation I’ve run into is flights not covered by the JV, which seems to be a relatively new development since AF/KL stopped being handled by DL in the US. However, there are some agents that still have access to AF/KL systems, so YMMV. . .
Jan 12, 2023, 4:51 pm
#6
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Here is a screen shot of the confirmation page on delta.com showing AF and KL flight numbers, AND the application of a Delta ecredit. I was able to do this with ITA Powertools, but delta.com insists on booking it as a Standard fare rather than a Light fare.
Jan 12, 2023, 6:29 pm
#7
Join Date: May 2012
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It’s possible, but an hassle. Ask DL reservations to contact the Global Ticketing Support desk if front line agents don’t see the light fare.
Alternatively, you can call AF to issue the ticket on 057 stock using the Delta eCredit.
Alternatively, you can call AF to issue the ticket on 057 stock using the Delta eCredit.
Jan 12, 2023, 8:26 pm
#8
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Are you certain that AF/KLM can apply Delta ecredits?
Jan 13, 2023, 7:15 am
#9
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
I did it recently. Needed to book a AMS-BSL-AMS, which won't show on delta.com since it's entirely within Europe, and just called Delta. The agent booked the flights with KLM flight numbers and applied my ecredits. If the phone agent seems unsure, just have them reach out to the global ticketing support desk.
Jan 13, 2023, 7:22 am
#10
Join Date: Oct 2004
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I used the same method (Itasoftware) and was at the same stage recently. My itinerary included KL-coded flights in Europe and transatlantic flights operated by DL (and DL-marketed). I applied the ecredits, which lowered the final fare. However, when I clicked on "purchase", the reservation could not be confirmed and I got an error message. I tried several times and eventually reserved a different selection of flights, which included only DL-marketed flights.
Last edited by krzysz; Jan 13, 2023 at 7:25 am Reason: a typo
Jan 13, 2023, 9:10 am
#11
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The computer they are typing on can do what you want - it's all about manipulating the human.
Feb 25, 2024, 10:46 am
#12
Join Date: Jul 2013
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The general answer is yes they can, no they won't - unless you have at least one segment on a DL code (or the flights have no DL code). However, this is extremely YMMV by agent so it's hard to really give specific advice.
The computer they are typing on can do what you want - it's all about manipulating the human.
The computer they are typing on can do what you want - it's all about manipulating the human.
I spoke to four(!) DL Global Ticketing Support reps this weekend, none of them could apply a Delta gift card towards purchase of pure AF intra Europe flights, so I'm gonna consider that legacy perk a goner.
Feb 25, 2024, 10:50 am
#13
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My guess is that it may only be possible on TATL fares (where there are no potential cabotage issues) and they have revenue sharing JV.
Feb 25, 2024, 10:50 am
#14
Join Date: Sep 2012
Posts: 1,331
As long as Delta metal is involved somewhere along the way, yes they can book you on AF/KL/AFKL codeshare with other carriers using eCredits. However it’s not something most agents do frequently so it might require some assistance from a ticketing support desk. Just call in and be patient.
Feb 25, 2024, 10:54 am
#15
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As long as Delta metal is involved somewhere along the way, yes they can book you on AF/KL/AFKL codeshare with other carriers using eCredits. However it’s not something most agents do frequently so it might require some assistance from a ticketing support desk. Just call in and be patient.