I broke Delta's reservation...
Sep 1, 2022, 9:28 am
#1
Original Poster
Join Date: Apr 2019
Posts: 979
I broke Delta's reservation...
Booked a ticket in premium economy via Air France, with some flights operated by Delta. Historically, it has never been a problem until now.
When I try to reserve a seat on a Delta operated flight, I'm getting the error below.
I also cannot reserve a seat on a domestic US flight, seeing similar errors.
Any thoughts what's going on?
When I try to reserve a seat on a Delta operated flight, I'm getting the error below.
I also cannot reserve a seat on a domestic US flight, seeing similar errors.
Any thoughts what's going on?
Sep 1, 2022, 9:40 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
What happens when you click on dismiss and then click on an available PS seat? (I'm not sure whether you need to pice the green one or one of the red seats; I suspect that the gray overlay is distorting the colors.)
Sep 1, 2022, 10:17 am
#3
Original Poster
Join Date: Apr 2019
Posts: 979
After I dismiss, I receive the same error again, time and again. I tried reaching out to Delta, but I received a very unhelpful response that the flight is under airport control, even though the flight is not until December...
Sep 1, 2022, 10:36 am
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
BTW, is DL still selling PS tickets on the flight? In fact, can you check fare class availability on EF?
Sep 1, 2022, 10:50 am
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
Try using website instead. Tye issue is likely you bought using the AF flight number. The system is likely confused since AF and DL use the same fare classes differently.
Sep 1, 2022, 10:50 am
#6
Original Poster
Join Date: Apr 2019
Posts: 979
Should I be worried? Why would it say "First Class" when it's actually premium economy?
Sep 1, 2022, 10:53 am
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
This is because of the fare class issue with codeshare bookings I stated.
Sep 1, 2022, 1:33 pm
#9
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
Sep 1, 2022, 2:35 pm
#10
Original Poster
Join Date: Apr 2019
Posts: 979
Sep 4, 2022, 2:04 pm
#11
Join Date: Apr 2017
Location: London / Amsterdam
Programs: Flying Blue
Posts: 223
Oh strange!
I have a ticket on 074 stock (KL), which has a KL flight and 2 DL flights (all KL coded) in the outbound part. For all segments I can select seats via the KL website. The DL site doesn't allow me to select seats on the DL flights which are KL coded, similar to what was mentioned above.
Just checked again and it seems to work.
Interestingly enough, the KL website shows DL flight numbers, and the DL website shows KL flight numbers for that same reservation. The email confirmation has everything KL coded.
Sorry, not a useful post, but might have some interesting data points for some?
I have a ticket on 074 stock (KL), which has a KL flight and 2 DL flights (all KL coded) in the outbound part. For all segments I can select seats via the KL website. The DL site doesn't allow me to select seats on the DL flights which are KL coded, similar to what was mentioned above.
Just checked again and it seems to work.
Interestingly enough, the KL website shows DL flight numbers, and the DL website shows KL flight numbers for that same reservation. The email confirmation has everything KL coded.
Sorry, not a useful post, but might have some interesting data points for some?