DL screwed me again
May 20, 2022, 8:34 pm
#1
Original Poster
Join Date: Apr 2019
Posts: 979
DL screwed me again
Just got a notification of a delayed morning flight, making connection impossible.
Rebooked in app to depart earlier, and staying on the same connecting flight the same.
I lost my original seat on the second flight (which was unchanged). Instead of exit row seat, I'm now in the middle in the back. No other seats available in app.
Recommendations what to do?
Call line 6 hour wait, text messaging, 160 minute wait.
Rebooked in app to depart earlier, and staying on the same connecting flight the same.
I lost my original seat on the second flight (which was unchanged). Instead of exit row seat, I'm now in the middle in the back. No other seats available in app.
Recommendations what to do?
Call line 6 hour wait, text messaging, 160 minute wait.
May 20, 2022, 8:39 pm
#2
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,936
Yup the IRROPS suck. The other day I went from a 3 segment itinerary with two F upgrades to ~10 hours in middle seats. The rebooking engine doesn't preserve upgrades even on legs that are unchanged.
May 20, 2022, 8:42 pm
#3
Original Poster
Join Date: Apr 2019
Posts: 979
May 20, 2022, 11:11 pm
#4
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,785
Hmmm ... for OP I would be sending in a complaint and asking for a Delta credit for $100. Simply because once there are IRROPS one should be able to first approve any changes. The auto changes are not acceptable.
May 21, 2022, 12:22 am
#6
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
I wish there was a way to “Opt Out” of auto rebookings. I’ve been fortunate to not have to deal with a lot of IROPS, but when I do, the auto rebooking tool (VIPER) often makes a mess of it and I have to hurriedly undo whatever it has done.
May 21, 2022, 2:23 am
#7
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
May 21, 2022, 5:35 am
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
BTW OP didn't say auto rebooked, he said he rebooked in app.
May 21, 2022, 5:37 am
#9
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
This, call or text or ask at airport. The system has no way to understand you're inF already. It goes by your ticket, not reservation for class of service. Medallion upgrades don't get new tickets issued.
May 21, 2022, 7:14 am
#12
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
ownership - on you. You made the change. I can understand the confusion on rebooking to same flight and losing upgrade. However it clearly stated you were being booked in main in app.
May 21, 2022, 7:20 am
#14
Original Poster
Join Date: Apr 2019
Posts: 979
I had to rebook because my flight was leaving a 25 minute connection, which was below MCT.
May 21, 2022, 8:08 am
#15
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
The concept of ownership here would mean that an agent would understand that’s a bad situation and “own” making it right even if they didn’t personally cause it. Getting a customer out of a middle seat is an eminently doable task, especially on the first station where there were still likely blocked aisles.