Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Schedule Changes Splitting Us/Unable to Modify

Community
Wiki Posts
Search

Schedule Changes Splitting Us/Unable to Modify

Thread Tools
 
Search this Thread
 
Old Mar 20, 2022 | 11:30 am
  #1  
Original Poster
20 Countries Visited
1M
80 Nights
10 Years on Site
 
Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,339
Schedule Changes Splitting Us/Unable to Modify

I've had quite a few schedule changes pop up the past 2 weeks, including on a couple upcoming trips with the family (wife and 1 year old, so infant in arms). For each change, it split us into window/aisle instead of sitting by each other (which would make sense if we had been in a pair on a 2-3 and not moved to a 3-3 aircraft). The issue is for each of them when I try to change the seats so we're sitting together, the seat maps are either 'view only' (including for changes made over a week ago still) or I get an error message that we have a special reservation and can't sit in an exit row (which, I'm not trying to sit in an exit row, I'm just trying to move my wife and daughter next to me in the same C+ row we are already in). Then I'm forced to call in since I yet again can't make changes online.

Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
dmarge18 is offline  
Old Mar 20, 2022 | 12:55 pm
  #2  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jun 2004
Location: ATL
Programs: Delta 1MM, Gold, Peon
Posts: 6,392
Cannot comment on the IT seat issue other than to say while things are "fluid" over the weekend it may be broken.

On the good side, you are not really in a bad position even if not resolved. Window and aisle seats in the same row are easy to swap as nobody wants the middle between you.
dmarge18 likes this.
exwannabe is offline  
Old Mar 20, 2022 | 8:01 pm
  #3  
1M
All eyes on you!
15 Years on Site
 
Join Date: Nov 2009
Programs: DL DM 1MM
Posts: 3,561
Originally Posted by dmarge18
I've had quite a few schedule changes pop up the past 2 weeks, including on a couple upcoming trips with the family (wife and 1 year old, so infant in arms). For each change, it split us into window/aisle instead of sitting by each other (which would make sense if we had been in a pair on a 2-3 and not moved to a 3-3 aircraft). The issue is for each of them when I try to change the seats so we're sitting together, the seat maps are either 'view only' (including for changes made over a week ago still) or I get an error message that we have a special reservation and can't sit in an exit row (which, I'm not trying to sit in an exit row, I'm just trying to move my wife and daughter next to me in the same C+ row we are already in). Then I'm forced to call in since I yet again can't make changes online.

Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
When you get seat maps as "view-only", this can mean that - due to the schedule change - your reservation and your ticket don't match anymore. Call DL and ask them to verify that your reservation is "check-in ready" - that is, that the flights you are booked on match your ticket.
dmarge18 likes this.
mnbp is offline  
Old Mar 20, 2022 | 9:17 pm
  #4  
FlyerTalk Evangelist
2M
50 Countries Visited
100 Nights
20 Years on Site
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
Originally Posted by dmarge18
I've had quite a few schedule changes pop up the past 2 weeks, including on a couple upcoming trips with the family (wife and 1 year old, so infant in arms). For each change, it split us into window/aisle instead of sitting by each other (which would make sense if we had been in a pair on a 2-3 and not moved to a 3-3 aircraft). The issue is for each of them when I try to change the seats so we're sitting together, the seat maps are either 'view only' (including for changes made over a week ago still) or I get an error message that we have a special reservation and can't sit in an exit row (which, I'm not trying to sit in an exit row, I'm just trying to move my wife and daughter next to me in the same C+ row we are already in). Then I'm forced to call in since I yet again can't make changes online.

Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
Have you clicked accept changes? Till do can't change seats. Clicking doesnt effect ability to ask for rebooking. "Acknowledge " would be better name for button.
flyerCO is offline  
Old Mar 21, 2022 | 9:38 am
  #5  
Original Poster
20 Countries Visited
1M
80 Nights
10 Years on Site
 
Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,339
Originally Posted by flyerCO
Have you clicked accept changes? Till do can't change seats. Clicking doesnt effect ability to ask for rebooking. "Acknowledge " would be better name for button.
I never get that option anymore. Nor does it let me modify online.
dmarge18 is offline  
Old Mar 21, 2022 | 9:39 am
  #6  
Original Poster
20 Countries Visited
1M
80 Nights
10 Years on Site
 
Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,339
Originally Posted by mnbp
When you get seat maps as "view-only", this can mean that - due to the schedule change - your reservation and your ticket don't match anymore. Call DL and ask them to verify that your reservation is "check-in ready" - that is, that the flights you are booked on match your ticket.
Good point, and it turned out the second of the reservations this was the case. The first is still a mystery to me though! Thanks!
dmarge18 is offline  
Old Mar 21, 2022 | 10:48 am
  #7  
500k
30 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Oct 2009
Programs: Marriott, IHG, Delta, United
Posts: 622
I also have had several similar issues, including our seats being moved to adjacent exit rows (which young kids in car seats cant sit in), or being split up, etc.

The real issue is that these equipment/schedule changes are occurring so close in, that there are no longer enough unclaimed non-middle seats to change to where everyone can be seated together. Very frustrating indeed.
dmarge18 likes this.

Last edited by kavok; Mar 21, 2022 at 10:53 am
kavok is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.