Schedule Changes Splitting Us/Unable to Modify
#1
Original Poster




Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,339
Schedule Changes Splitting Us/Unable to Modify
I've had quite a few schedule changes pop up the past 2 weeks, including on a couple upcoming trips with the family (wife and 1 year old, so infant in arms). For each change, it split us into window/aisle instead of sitting by each other (which would make sense if we had been in a pair on a 2-3 and not moved to a 3-3 aircraft). The issue is for each of them when I try to change the seats so we're sitting together, the seat maps are either 'view only' (including for changes made over a week ago still) or I get an error message that we have a special reservation and can't sit in an exit row (which, I'm not trying to sit in an exit row, I'm just trying to move my wife and daughter next to me in the same C+ row we are already in). Then I'm forced to call in since I yet again can't make changes online.
Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
#2




Join Date: Jun 2004
Location: ATL
Programs: Delta 1MM, Gold, Peon
Posts: 6,392
Cannot comment on the IT seat issue other than to say while things are "fluid" over the weekend it may be broken.
On the good side, you are not really in a bad position even if not resolved. Window and aisle seats in the same row are easy to swap as nobody wants the middle between you.
On the good side, you are not really in a bad position even if not resolved. Window and aisle seats in the same row are easy to swap as nobody wants the middle between you.
#3



Join Date: Nov 2009
Programs: DL DM 1MM
Posts: 3,561
I've had quite a few schedule changes pop up the past 2 weeks, including on a couple upcoming trips with the family (wife and 1 year old, so infant in arms). For each change, it split us into window/aisle instead of sitting by each other (which would make sense if we had been in a pair on a 2-3 and not moved to a 3-3 aircraft). The issue is for each of them when I try to change the seats so we're sitting together, the seat maps are either 'view only' (including for changes made over a week ago still) or I get an error message that we have a special reservation and can't sit in an exit row (which, I'm not trying to sit in an exit row, I'm just trying to move my wife and daughter next to me in the same C+ row we are already in). Then I'm forced to call in since I yet again can't make changes online.
Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
#4
FlyerTalk Evangelist




Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
I've had quite a few schedule changes pop up the past 2 weeks, including on a couple upcoming trips with the family (wife and 1 year old, so infant in arms). For each change, it split us into window/aisle instead of sitting by each other (which would make sense if we had been in a pair on a 2-3 and not moved to a 3-3 aircraft). The issue is for each of them when I try to change the seats so we're sitting together, the seat maps are either 'view only' (including for changes made over a week ago still) or I get an error message that we have a special reservation and can't sit in an exit row (which, I'm not trying to sit in an exit row, I'm just trying to move my wife and daughter next to me in the same C+ row we are already in). Then I'm forced to call in since I yet again can't make changes online.
Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
Anyone else having constant issues with seat maps, schedule changes, or modifying flights online?
#5
Original Poster




Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,339
#6
Original Poster




Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,339
When you get seat maps as "view-only", this can mean that - due to the schedule change - your reservation and your ticket don't match anymore. Call DL and ask them to verify that your reservation is "check-in ready" - that is, that the flights you are booked on match your ticket.
#7




Join Date: Oct 2009
Programs: Marriott, IHG, Delta, United
Posts: 622
I also have had several similar issues, including our seats being moved to adjacent exit rows (which young kids in car seats cant sit in), or being split up, etc.
The real issue is that these equipment/schedule changes are occurring so close in, that there are no longer enough unclaimed non-middle seats to change to where everyone can be seated together. Very frustrating indeed.
The real issue is that these equipment/schedule changes are occurring so close in, that there are no longer enough unclaimed non-middle seats to change to where everyone can be seated together. Very frustrating indeed.
Last edited by kavok; Mar 21, 2022 at 10:53 am

