Using unflown e-credits
Sep 6, 2021 | 4:20 am
#1
Original Poster
Join Date: Aug 2012
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Using unflown e-credits
I have 2 e-credits from unflown flights. Cancelled after Delta schedule changes. Value $173.20 and $380.60. Trying to book new reservation from Las Vegas to Helsinki and back in December.
Delta chat agent says "You have 2 unflown flight credits. You can only use one per new reservation." I asked if it's some new rule and I'm told "Not unflown flight credits. One may have been a voucher." (They weren't.)
I just booked a trip yesterday Las Vegas to Minneapolis and back and used 2 unflown e-credits.
Guess I'll need to call Singapore later today since the e-credits aren't showing in my account. Seems like my chat agent doesn't know what's up.
Delta chat agent says "You have 2 unflown flight credits. You can only use one per new reservation." I asked if it's some new rule and I'm told "Not unflown flight credits. One may have been a voucher." (They weren't.)
I just booked a trip yesterday Las Vegas to Minneapolis and back and used 2 unflown e-credits.
Guess I'll need to call Singapore later today since the e-credits aren't showing in my account. Seems like my chat agent doesn't know what's up.
Sep 6, 2021 | 4:27 am
#2
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Join Date: Sep 2003
Location: San Antonio
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I have 2 e-credits from unflown flights. Cancelled after Delta schedule changes. Value $173.20 and $380.60. Trying to book new reservation from Las Vegas to Helsinki and back in December.
Delta chat agent says "You have 2 unflown flight credits. You can only use one per new reservation." I asked if it's some new rule and I'm told "Not unflown flight credits. One may have been a voucher." (They weren't.)
I just booked a trip yesterday Las Vegas to Minneapolis and back and used 2 unflown e-credits.
Guess I'll need to call Singapore later today since the e-credits aren't showing in my account. Seems like my chat agent doesn't know what's up.
Delta chat agent says "You have 2 unflown flight credits. You can only use one per new reservation." I asked if it's some new rule and I'm told "Not unflown flight credits. One may have been a voucher." (They weren't.)
I just booked a trip yesterday Las Vegas to Minneapolis and back and used 2 unflown e-credits.
Guess I'll need to call Singapore later today since the e-credits aren't showing in my account. Seems like my chat agent doesn't know what's up.
Sep 6, 2021 | 6:50 am
#4
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Location: San Antonio
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Posts: 28,002
Sep 6, 2021 | 4:13 pm
#5
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If the OP experienced significant schedule changes, a refund should have been offered.