Apr 19, 2021, 8:35 am
Last edit by: ryandc99
Originally Posted by mrwhizzard View Post
Just a quick follow-up in case anyone else is in this situation. On the website, I found that I was able to use up to 3 different eCredits, for 3 different passengers, to book a new flight. Of course, I have 4 passengers to rebook, but at least this lets me do it in two transactions instead of 4.
To do this, go to https://www.delta.com/edocs/redeem-documents, then click "+Add a Certificate or eCredit" (keeping in mind, it won't save eCredits for other people in your wallet, so you can't enter them ahead of time). Once you have the 3 entered that you want to use, click the checkmark next to those three, and click "Continue" at the bottom of the page.
Just a quick follow-up in case anyone else is in this situation. On the website, I found that I was able to use up to 3 different eCredits, for 3 different passengers, to book a new flight. Of course, I have 4 passengers to rebook, but at least this lets me do it in two transactions instead of 4.
To do this, go to https://www.delta.com/edocs/redeem-documents, then click "+Add a Certificate or eCredit" (keeping in mind, it won't save eCredits for other people in your wallet, so you can't enter them ahead of time). Once you have the 3 entered that you want to use, click the checkmark next to those three, and click "Continue" at the bottom of the page.
Ecredit Redemption/Website Issues/Questions/Multiple ECredits - Consolidated Threads
Mar 29, 2021, 11:27 am
#91
Join Date: Sep 2019
Posts: 352
Delta Airlines ECredits?
So about a year ago or so, I booked a flight with Delta and then cancelled it since it was free to do so with the pandemic going on. And you get to use the ecredit in the future... i believe it was up to a year.... then changed to two years? Well last time i booked a delta flight and used a portion of the ecredit. But when im looking at flights now on my delta account, i don't see this ecredit? I tried to pick a flight to see how much ecredit i have... but when i do this, it shows no ecredit at all? I assume i need that ecredit voucher number from a year ago or so in order to do this? I want to see what my balance is and when it is good up to.
Mar 29, 2021, 11:59 am
#92
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
Try this: https://www.delta.com/myprofile/certificates
(Sometimes instead of a number, it will say: Credit value can't be determined. In that case, you just have to call in)
(Sometimes instead of a number, it will say: Credit value can't be determined. In that case, you just have to call in)
Mar 29, 2021, 1:24 pm
#93
Join Date: Jan 2008
Location: Georgia
Programs: DL DM/2MM
Posts: 1,036
Too late for this advice, but for the future: Always record your ticket number and amount of e-credit left for future reference. I've run into the situation multiple times where even the CS rep couldn't find the e-credit until I supplied the ticket number. And I can double check that the amount they're crediting me is equal to the amount I expect.
Mar 29, 2021, 2:12 pm
#94
Join Date: Jul 2011
Location: MSP Mainly
Programs: Delta PM & 2.4M+ Miles - Bonvoy - Lifetime Titanium - DL AMEX Reserve
Posts: 267
Too late for this advice, but for the future: Always record your ticket number and amount of e-credit left for future reference. I've run into the situation multiple times where even the CS rep couldn't find the e-credit until I supplied the ticket number. And I can double check that the amount they're crediting me is equal to the amount I expect.
Mar 29, 2021, 5:44 pm
#95
Join Date: Jan 2006
Programs: Delta DM (3 MM) ; Sky Club (Lifetime)
Posts: 327
I recently had a great (Diamond) agent volunteer to look up the value of an e credit since it was not showing on my website profile. She patiently read me the ticket number (for further reference) and the amount. I've since started an Excel spreadsheet (with ticket numbers) since I've been trying to burn through about $3,000 worth of interest free loans to Ed.
Mar 30, 2021, 4:46 pm
#97
Join Date: Jan 2018
Programs: DL PM, HH Diamond
Posts: 28
I noticed the same thing today. One of my e-credits was for a ticket purchased a few days after the 04/17/20 cut-off date Delta had used for extension of e-credits to Dec 2022, so it was set to expire unused in about three weeks from now. I happened to look at my account this morning and found that the expiration date had been extended to the same 12/31/2022 date as all my other e-credits. An unexpected, pleasant surprise.
Apr 13, 2021, 8:35 am
#100
Join Date: Apr 2021
Posts: 4
Changing/cancelling ticket booked with ecredit
Do you know if we can cancel a ticket used with ecredit (from a 2020 covid cancellation) and receive the ticket amount back as another ecredit?
Delta has changed our itinerary 3 times to an unacceptable time and length. Unable to get any customer service help via phone or social media x 3 days. Thanks.
Delta has changed our itinerary 3 times to an unacceptable time and length. Unable to get any customer service help via phone or social media x 3 days. Thanks.
Apr 13, 2021, 9:01 am
#101
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Do you know if we can cancel a ticket used with ecredit (from a 2020 covid cancellation) and receive the ticket amount back as another ecredit?
Delta has changed our itinerary 3 times to an unacceptable time and length. Unable to get any customer service help via phone or social media x 3 days. Thanks.
Delta has changed our itinerary 3 times to an unacceptable time and length. Unable to get any customer service help via phone or social media x 3 days. Thanks.
Apr 13, 2021, 9:24 am
#104
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
DL has had to deal with weather last few days. I'd try once weather goes away to get through.