Apr 19, 2021, 8:35 am
Last edit by: ryandc99
Originally Posted by mrwhizzard View Post
Just a quick follow-up in case anyone else is in this situation. On the website, I found that I was able to use up to 3 different eCredits, for 3 different passengers, to book a new flight. Of course, I have 4 passengers to rebook, but at least this lets me do it in two transactions instead of 4.
To do this, go to https://www.delta.com/edocs/redeem-documents, then click "+Add a Certificate or eCredit" (keeping in mind, it won't save eCredits for other people in your wallet, so you can't enter them ahead of time). Once you have the 3 entered that you want to use, click the checkmark next to those three, and click "Continue" at the bottom of the page.
Just a quick follow-up in case anyone else is in this situation. On the website, I found that I was able to use up to 3 different eCredits, for 3 different passengers, to book a new flight. Of course, I have 4 passengers to rebook, but at least this lets me do it in two transactions instead of 4.
To do this, go to https://www.delta.com/edocs/redeem-documents, then click "+Add a Certificate or eCredit" (keeping in mind, it won't save eCredits for other people in your wallet, so you can't enter them ahead of time). Once you have the 3 entered that you want to use, click the checkmark next to those three, and click "Continue" at the bottom of the page.
Ecredit Redemption/Website Issues/Questions/Multiple ECredits - Consolidated Threads
Jul 18, 2012, 4:17 pm
#16
Join Date: Nov 2010
Programs: WN peon (was A+), IHG Plat Hilton HHonors Gold DL SkyPesos PM (still a peon) US Chmn, Hawaiian Haole
Posts: 1,166
The couple I've used recently, I started the booking from the list of my available eCredits, and not from the normal booking page. It went smoothly after that.
Jul 18, 2012, 4:55 pm
#18
Join Date: May 2012
Location: ORD
Programs: DL PM, HH Diamond
Posts: 51
This is the work around I have found. It isn't as easy but it works.
From the main dl.com go to profile, then certificates, then click on the certificate you want to use.
That will take you to the flight search page and the e-cert will follow you through the bokking process.
I emailed Delta back and forth multiple times. They refused to acknowledge there was an issue.
From the main dl.com go to profile, then certificates, then click on the certificate you want to use.
That will take you to the flight search page and the e-cert will follow you through the bokking process.
I emailed Delta back and forth multiple times. They refused to acknowledge there was an issue.
Dec 2, 2015, 7:24 am
#19
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
I tried to use two ecredits on one reservation, and was charged the $25 phone fee. Delta.bomb wouldn't process it, so when I called they said the policy is to waive the phone fee on one of the vouchers, but to charge it on the other. Is this correct or some rogue agent?
Dec 2, 2015, 8:43 am
#20
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
I tried to use two ecredits on one reservation, and was charged the $25 phone fee. Delta.bomb wouldn't process it, so when I called they said the policy is to waive the phone fee on one of the vouchers, but to charge it on the other. Is this correct or some rogue agent?
Dec 2, 2015, 2:43 pm
#21
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
Dec 3, 2015, 7:04 am
#22
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,413
Think of the extra money DL makes from people who don't know better or don't bother wasting time to challenge stuff like this.
Mar 12, 2020, 10:15 pm
#23
Join Date: Apr 2008
Location: PNW
Programs: FreeAgent; DL Silver; IHG Diamond/ Ambassador
Posts: 705
Using Multiple E Credits on Flights (Consolidated Thread)
Can you consolidate airline credit from DL, or use two separate credits for one new booking?
I am booked on a D1 flight from SEA-(AMS)-MNL for April, and obviously this trip will have to be canceled as soon as I can get through to DL. I'm planning on rebooking for later in the year and the dates I'm looking at have fares that are about $100+ more.
Incidentally, I have another domestic ticket booked for May to attend a conference. This will most likely be canceled too as the venue is in Disney.
Will I be able to consolidate these two credits into one so that a more expensive booking for later this year will be fully covered?
I am booked on a D1 flight from SEA-(AMS)-MNL for April, and obviously this trip will have to be canceled as soon as I can get through to DL. I'm planning on rebooking for later in the year and the dates I'm looking at have fares that are about $100+ more.
Incidentally, I have another domestic ticket booked for May to attend a conference. This will most likely be canceled too as the venue is in Disney.
Will I be able to consolidate these two credits into one so that a more expensive booking for later this year will be fully covered?
Last edited by hikouki; Mar 12, 2020 at 10:25 pm
Mar 12, 2020, 10:32 pm
#24
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
Can you consolidate airline credit from DL, or use two separate credits for one new booking?
I am booked on a D1 flight from SEA-(AMS)-MNL for April, and obviously this trip will have to be canceled as soon as I can get through to DL. I'm planning on rebooking for later in the year and the dates I'm looking at have fares that are about $100+ more.
Incidentally, I have another domestic ticket booked for May to attend a conference. This will most likely be canceled too as the venue is in Disney.
Will I be able to consolidate these two credits into one so that a more expensive booking for later this year will be fully covered?
I am booked on a D1 flight from SEA-(AMS)-MNL for April, and obviously this trip will have to be canceled as soon as I can get through to DL. I'm planning on rebooking for later in the year and the dates I'm looking at have fares that are about $100+ more.
Incidentally, I have another domestic ticket booked for May to attend a conference. This will most likely be canceled too as the venue is in Disney.
Will I be able to consolidate these two credits into one so that a more expensive booking for later this year will be fully covered?
edited to add: if you use credits for a simple domestic trip, see if booking as two one ways yields the same price (it often does). Boom - 6 ecredits allowed!.
Mar 16, 2020, 8:21 am
#27
Join Date: Feb 2009
Posts: 31
using multiple ecredits
So I had a trip this month for 4 passengers that I cancelled. This resulted in 4 separate ecredits, one for each passenger. As I look at options for booking new travel late in the year, I'm wondering if there is any way to purchase a new trip for these same 4 passengers all at once, and use each passenger's ecredit? Or will I have to make 4 separate bookings?
Mar 16, 2020, 9:25 am
#29
Join Date: Feb 2009
Posts: 31
That's unfortunate, and there's no way I'm going to call in and find out with the current hold times.
Mar 19, 2020, 12:34 pm
#30
Join Date: Feb 2009
Posts: 31
To do this, go to https://www.delta.com/edocs/redeem-documents, then click "+Add a Certificate or eCredit" (keeping in mind, it won't save eCredits for other people in your wallet, so you can't enter them ahead of time). Once you have the 3 entered that you want to use, click the checkmark next to those three, and click "Continue" at the bottom of the page.