Weird experience at sdq
Nov 27, 2020, 9:31 pm
#1
Original Poster
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
Weird experience at sdq
I got off the plane and I Was greeted by two delta employees holding a sign with my name that escorted me directly to baggage claim.
no idea why they didn’t say just said they wanted to make sure I arrived ok
no idea why they didn’t say just said they wanted to make sure I arrived ok
Nov 27, 2020, 11:30 pm
#2
Join Date: Sep 2003
Location: MSP
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I have no idea for your case, but I will say that when I've flown JFK-SDQ I was often the only native English speaker on the flight; no worries at all, and no problems.
Coming back to the USA, though, I always get the same bewildered looks when I say I was in SDQ (not the beach) for tourism and not for business. "You didn't go for a family thing, or a wedding?" No.... "You're sure there wasn't a wedding or something?"
Hmmmmm..... apparently there are few traditional tourists to SDQ vs PUJ etc.
Always weird.
Coming back to the USA, though, I always get the same bewildered looks when I say I was in SDQ (not the beach) for tourism and not for business. "You didn't go for a family thing, or a wedding?" No.... "You're sure there wasn't a wedding or something?"
Hmmmmm..... apparently there are few traditional tourists to SDQ vs PUJ etc.
Always weird.
Nov 28, 2020, 4:20 am
#4
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,611
SDQ is OK for a quick trip
Airport is small and easy to navigate. Local "taxi mafia" provides an expensive and safe fixed price ride to and from the airport.
Last edited by Bowgie; Nov 28, 2020 at 4:25 am
Nov 28, 2020, 9:37 am
#5
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From someone who has frequented numerous airports across the Caribbean, I can say that customer service is generally just lousy in this region, and this is by no means Delta specific.
Nov 28, 2020, 1:37 pm
#6
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Join Date: Mar 2014
Location: 4éme
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I flew SDQ-ATL a few years ago. Waiting to board I could see that the GA was looking at me with an anxious look on his face. He finally came up to me and asked to see my BP. Satisfied with what he saw he walked away without explaining what the issue was. Looking out the window I saw the UA flight departing and it occurred to me that I had my Yellow UA 1K bag handle on my carry on. During boarding I asked if he thought I was supposed to be on the UA he shook his head yes.
Nov 28, 2020, 8:18 pm
#7
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Join Date: Jun 2009
Location: Somewhere
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SDQ is horrible when it comes to CS and I have grown acustom to it. I set my standards low and when they perform their duties as they should I get excited and Happy.
I'm just curious as to why I was met at the gate with two employees holding a sign with my name and not being told why. I kind of want to email Delta to ask, but I don't know what to ask.
I'm just curious as to why I was met at the gate with two employees holding a sign with my name and not being told why. I kind of want to email Delta to ask, but I don't know what to ask.
Nov 29, 2020, 7:41 am
#9
Join Date: Mar 2003
Programs: former MD-88 jumpseat Medallion. DL FO, AA PLT PRO. Marriott LT Plat.
Posts: 752
He sure did, RE: SDQ cancellation earlier this month. Flight 1908 Canceled FA husband + for covid
Maybe SDQ ACS reads FT & wanted to "surprise and delight" this time!
Maybe SDQ ACS reads FT & wanted to "surprise and delight" this time!
Nov 29, 2020, 10:51 am
#10
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I don't know whether this is still done or to what extent, but in the past airlines would mark tickets or accounts as "mishandled passenger" so that employees would know to try to do something special for that customer. It wouldn't surprise me if airlines were also doing something like this now for HVCs who haven't flown in a long time.