Delta Thanksgiving 2020 Operational Issues
#76
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
On the CNBC front page now.
https://www.cnbc.com/2020/11/27/pilo...ing-break.html
https://www.cnbc.com/2020/11/27/pilo...ing-break.html
#78
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I had to call Delta to cancel a flight on Thanksgiving. The phone agent said "we have tons of pilots out sick right now, and its causing a meltdown for us."
Diamond hold time was about 20 minutes to get thru to an agent.
Diamond hold time was about 20 minutes to get thru to an agent.
#79
Original Poster
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
We really got lucky, We were not on Delta mainline, but rather Skywest, Republic and Endeavor for our itinerary IAD-DTW-CLE-DTW-IAD. All of our flights pushed back early and arrived early; we arrived at IAD a whole 30 minutes prior to scheduled arrival (actual 2201, scheduled 2231).
Delta went to 75% capacity in F on its regional jets, although on the DTW-IAD last night there were only my wife, myself and one other passenger in F, with nobody on the upgrade list (and maybe 20 people on the flight total). On Thursday morning, the flights were were on ended up going out close to capacity. And the CLE-DTW flight last night seemed also to be close to capacity.
Dasani has disappeared from Delta; it has been replaced by 8 fl. oz. bottles of "Niagara purified drinking water" supplied by Niagara Bottling of Diamond Bar, California.
The DTW SkyClub (A40) has now installed a bar where the self-service adult beverages once were, There were lines of 8-10 people at times, with only one bartender.
I'm now within 11,376 MQMs of the magic 3 MM. Will Delta stay in business long enough for me to make it? I don't have any scheduled travel the rest of 2020.
Delta went to 75% capacity in F on its regional jets, although on the DTW-IAD last night there were only my wife, myself and one other passenger in F, with nobody on the upgrade list (and maybe 20 people on the flight total). On Thursday morning, the flights were were on ended up going out close to capacity. And the CLE-DTW flight last night seemed also to be close to capacity.
Dasani has disappeared from Delta; it has been replaced by 8 fl. oz. bottles of "Niagara purified drinking water" supplied by Niagara Bottling of Diamond Bar, California.
The DTW SkyClub (A40) has now installed a bar where the self-service adult beverages once were, There were lines of 8-10 people at times, with only one bartender.
I'm now within 11,376 MQMs of the magic 3 MM. Will Delta stay in business long enough for me to make it? I don't have any scheduled travel the rest of 2020.
#80
Join Date: Jul 2003
Location: Atlanta
Posts: 5,185
#81
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Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
CNBC reporting that DL cancelling some flights T'giving weekend due to pilot shortage
#83
Join Date: Jul 2003
Location: Atlanta
Posts: 5,185
JonNYC has posted an Interesting update on twitter on this topic:
https://twitter.com/xJonNYC/status/1...513958912?s=09
https://twitter.com/xJonNYC/status/1...513958912?s=09
#84
Join Date: Apr 2016
Posts: 1,885
Perhaps...but the main reason is that due to COVID, pilots have a lot lighter schedule, have been bored and are have been filling that schedule with very risky activities. I have two friends that are pilots for another airline and knowing what they have been doing to fill their time, I won't see them or anyone that has come in contact with them until I am vaccinated.
#85
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
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I actually feel like, as far as positions on the plane go, pilots should be the least likely group to experience CV transmission.
#86
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Pilots on average work four to five rotations per month so they have the opportunity to work with 4-12 different pilots at a given month.
#88
Join Date: Apr 2002
Location: Seattle, WA (ex Tokyo, JP)
Programs: A3*G, DL Platinum
Posts: 864
My TPA-SLC flight was cancelled last Friday as part of this mess, was rebooked TPA-ATL-SEA but lost my RPU'd upgrade and chose not to fly on DL (went on the AS nonstop instead). Received this message yesterday (including the typos). No compensation in hand yet, but will be interested to see what I receive.
Dear hamburgler,
Here at Delta, you come first, which is why we want to apologize for the travel disruption you experienced during the Thanksgiving week. Reliability and providing excellent customer service are very important to us, and this week we fell short of our standards. We know that an unexpected change to your holiday or business travel was neither the experience you expected, nor the experience we wanted to provide. Please know we are working to ensure this doesn't happen again in the future. To help make things right, we will be issuing compensation via the email address or SkyMiles account we have on file in your reservation within the next week If you need ongoing support for your current travel, please Message Us and a Delta representative will gladly take care of you. Once again, we're sorry for the disruption you experienced. Please know that we're doing everything possible to ensure your future travels with us are the best yet. Sincerely, Your Delta Family
Dear hamburgler,
Here at Delta, you come first, which is why we want to apologize for the travel disruption you experienced during the Thanksgiving week. Reliability and providing excellent customer service are very important to us, and this week we fell short of our standards. We know that an unexpected change to your holiday or business travel was neither the experience you expected, nor the experience we wanted to provide. Please know we are working to ensure this doesn't happen again in the future. To help make things right, we will be issuing compensation via the email address or SkyMiles account we have on file in your reservation within the next week If you need ongoing support for your current travel, please Message Us and a Delta representative will gladly take care of you. Once again, we're sorry for the disruption you experienced. Please know that we're doing everything possible to ensure your future travels with us are the best yet. Sincerely, Your Delta Family
#89
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