Does Delta ever read second emails?
Feb 10, 2020 | 8:12 am
#1
Original Poster
Join Date: Aug 2005
Location: Chicago
Posts: 5,354
Does Delta ever read second emails?
I have been wondering about this for some time. In my experience if I submit a support email on Delta.com (for example for missing mileage credit on a partner flight), they are pretty good about getting back to me within a few days. However, if their initial email response suggests that I should reply to them to provide additional information -- for example if I haven't given all the required documentation up front -- and I reply to the email I received, in my experience those second emails from me have NEVER, as far as I can recall, gotten read or received a further response. I always just go back to the website and submit a new request in such situations. Is this standard?
Feb 10, 2020 | 8:15 am
#2
Flyertalk Evangelist, Moderator: United Airlines MileagePlus
Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,134
I got mileage credit for a VA segment once... eleven weeks after replying with more documentation and long after I had forgotten about it 