Waitlisted Mileage Upgrades not clearing - advice??
Jan 6, 2020, 6:46 pm
#1
Original Poster
Join Date: Jul 2011
Posts: 309
Waitlisted Mileage Upgrades not clearing - advice??
Hello All!
I flew out from JFK-BOM in premium select last week. Mileage upgrade never cleared and the 2 open DL One seats were given to nonrevs.
The return this week is showing 3 open seats in DL One on the app (not seat map). Mileage upgrade hasn’t cleared yet.
Any advice // ways to make this happen?
I flew out from JFK-BOM in premium select last week. Mileage upgrade never cleared and the 2 open DL One seats were given to nonrevs.
The return this week is showing 3 open seats in DL One on the app (not seat map). Mileage upgrade hasn’t cleared yet.
Any advice // ways to make this happen?
Jan 6, 2020, 6:57 pm
#3
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
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Hello All!
I flew out from JFK-BOM in premium select last week. Mileage upgrade never cleared and the 2 open DL One seats were given to nonrevs.
The return this week is showing 3 open seats in DL One on the app (not seat map). Mileage upgrade hasn’t cleared yet.
Any advice // ways to make this happen?
I flew out from JFK-BOM in premium select last week. Mileage upgrade never cleared and the 2 open DL One seats were given to nonrevs.
The return this week is showing 3 open seats in DL One on the app (not seat map). Mileage upgrade hasn’t cleared yet.
Any advice // ways to make this happen?
Jan 6, 2020, 6:58 pm
#4
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This. Now personally I think it’s BS they don’t go to the gate, even if they were ranked behind any GUCs I’d be okay with that, but those are the rules.
Jan 6, 2020, 7:22 pm
#5
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The problem used to be people would make bookings to prevent seat from being sold. They'd then cancel and there was now a seat available to upgrade to. Thus a number of airlines imposed this waitlist goes away X hrs before rule.
Jan 6, 2020, 7:43 pm
#6
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Join Date: Jul 2011
Posts: 309
i remember reading somewhere that international out stations can process mileage upgrades at check in — is that true? I know AMS can but that’s because of KL. I believe someone referenced DL @ SIN.
Was wondering if BOM staff could do the same
Was wondering if BOM staff could do the same
Jan 6, 2020, 7:46 pm
#7
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Location: NYC
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Yet neither AA nor UA (I believe) still have that restriction.
Jan 6, 2020, 7:51 pm
#8
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- Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available
- Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
Jan 6, 2020, 10:49 pm
#9
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The following are in the T&C's. Have not heard anything about AMS being able to process DL Mileage Upgrade Awards up to gate, however, they've had a fare-based Cash and Miles option for upgrades for many years (not sure if this is still in place). SIN is no longer a DL station.
- Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available
- Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
- Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available
- Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
Jan 6, 2020, 11:19 pm
#11
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The following are in the T&C's. Have not heard anything about AMS being able to process DL Mileage Upgrade Awards up to gate, however, they've had a fare-based Cash and Miles option for upgrades for many years (not sure if this is still in place). SIN is no longer a DL station.
- Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available
- Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
- Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available
- Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
And sadly reports are the KLM upgrade days on DL metal are over (have only flown through CDG since these reports): Big change on Upgrade policy Ex-AMS ( maybe more EU)
Jan 7, 2020, 2:28 am
#12
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Jan 7, 2020, 2:35 am
#13
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KLM and AF are exceptions since they take over the ticket at T-48 even if you are on DL metal.
And sadly reports are the KLM upgrade days on DL metal are over (have only flown through CDG since these reports): Big change on Upgrade policy Ex-AMS ( maybe more EU)
And sadly reports are the KLM upgrade days on DL metal are over (have only flown through CDG since these reports): Big change on Upgrade policy Ex-AMS ( maybe more EU)
BTW I believe the issue was DM upset that
- they wanted to use GUC, but were being missing out to cheap KL DoD cash/c&m upgrades
- They wanted to use GUC within 48hrs (72? cant remember) of departure when ex-AMS/CDG DL flights go under AF/KL control. DL reservations would upgrade (even though they weren't supposed to) and then at checkin passenger would find out there was no seat for them.
Jan 7, 2020, 2:40 am
#14
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The same is true for almost all DL airport agents at airports with actual DL employees. The few DL airport that know how generally used to work in reservations.
Jan 7, 2020, 10:10 am
#15
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I had two mileage upgrade awards recently that were waitlisted from PS to D1 and did not clear automatically when they should have, despite multiple agents telling me that they were properly requested and coded. In both cases, I ultimately got the upgrade by being persistent and calling just after T-36. I was prepared to swap to a GUC otherwise in order to possibly get a gate upgrade.