Delta System Outage 12/16/2019 & Fly Delta App - "Test Notification"
Dec 17, 2019, 8:15 am
#62
Join Date: Feb 2019
Programs: DL PM, HHD, MG
Posts: 162
Still having issues checking in on the app and the website for my flight later tonight. Able to log in on both and see the reservation, but when trying to check in getting "we can't validate your ticket" on the website and "you don't have an electronic ticket" on the app. This is the return leg on a res I was able to check in electronically on the outbound just fine.
Dec 17, 2019, 9:52 am
#63
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
I was only talking from a passenger perspective. PARS, how NW had it implemented, was much more robust, and nwa.com had more self service ability than delta.com still has to this day (though true, many things that we had 10 years ago have over the last several years slowly come back). DeltaMatic being able to do gems like issue flight connections with negative connecting time (time machine required to travel), which I've had actually show up in online search and ticketed until a few years ago (and just recently had it also so auto rebooked, with first flight being a day after the connecting flight), as it has no concept of time, well, it's just stone age technology that DL is using, and no matter the lipstick they put on it, it's still a rock (or a ham sandwich that someone has sat on, to use some of DL's own favored terminology).
And yes, from time to time DL has bugs, and I'm sure NW (and everyone else) did (does) too. FTers may hate DL's IT, but you really can't argue DL's financial results. For what I use DL's web (rarely) and ios app (often) for, it works just fine 99.9999% of the time. FWIW that's a much higher percentage than my iPhone XS... Additionally, DL's online IROP handling is better than any of their competitors I've used.
Is it annoying that I have to call multiple times to use a RUC/GUC? Yes, it is. However the amount of those transactions compared to the other billions a day are minuscule. I don't fault DL for not prioritizing programmatically automating that (but I would love to see it).