Choice benefit timing?

Old Oct 20, 19, 9:16 am
  #1  
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Join Date: Nov 2013
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Choice benefit timing?

Last night I selected 3x $200 ecerts for my 2019 PM and 2 of my 2019 DM choice benefits. As of this morning, I still don't see them in my wallet (despite getting an email at 7am saying my choice benefit has arrived, which confirmed my selections). How long do these usually take? Historically I recall upgrade certs usually showing up within a few hours, same for the e-certs.
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Old Oct 20, 19, 11:18 am
  #2  
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If you're trying to use them right away, you might be able to do so by calling DL, especially if the email contains the cert numbers.
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Old Oct 20, 19, 11:25 am
  #3  
 
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I have found that they can be confirmed to you before Delta agents can actually see them in your account (Very strange). As MSP said, if you have the cert numbers
that will help. If you don't have a pending need, I wouldn't worry about it for a few days.
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Old Oct 20, 19, 12:15 pm
  #4  
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They just showed up a few minutes ago (and I was able to successfully use them). So, took just over 13 hours for them to show up in my wallet online. Data point of 1.
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Old Oct 20, 19, 6:10 pm
  #5  
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(the emails with certificate numbers showed up a few hours ago too, after I had already used them of course ;-))
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Old Oct 20, 19, 10:39 pm
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It's always been within 24 hours of selection for me. The bonus miles came immediately. And all my previous readings state that the member sees them first before the agents by about a day, as noted above.

Can't wait to get my GUCs, since we've got some plans for them ASAP but have to wait for my trip to Africa at the end of November....
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