Redeposit 1/2 of an award ticket

Old Sep 5, 19, 10:40 am
  #1  
Original Poster
 
Join Date: Nov 2004
Location: Dallas, TX
Programs: DL PM MM, WN A-List, Marriott Titanium
Posts: 955
Redeposit 1/2 of an award ticket

We booked tickets to Canada using points. Flew the outbound yesterday 9/4/19, returning on 9/10/19. My partner can't take the return flight, has to fly to another city for work. He is PM. Can they redeposit the miles for the rest of the ticket?
DLmedalliongold is offline  
Old Sep 5, 19, 11:53 am
  #2  
Marriott 5+ Badge
 
Join Date: Aug 2005
Location: Brooklyn
Programs: DL Diamond; SPG Platinum; sometimes other things too
Posts: 3,763
In theory yes. Worth calling and asking anyway. Now that Delta has variable pricing for roundtrip awards (one-way award price + other-way award price does not always equal the roundtrip award price), it's less clear how the residual value is calculated. If you were making this change prior to departure I think they would have repriced it as whatever the prevailing one-way award price would be, which might have been more than what you originally paid for the roundtrip. Making the change after departure they can't do that any more so it might actually work out in your favor.
bgriff is offline  
Old Sep 5, 19, 12:24 pm
  #3  
 
Join Date: Jul 2003
Location: miami, florida
Posts: 1,400
Watch out for the 72–hour rule so call DL ASAP.
sydneyracquelle is offline  
Old Sep 5, 19, 12:28 pm
  #4  
Marriott 5+ Badge
 
Join Date: Aug 2005
Location: Brooklyn
Programs: DL Diamond; SPG Platinum; sometimes other things too
Posts: 3,763
Originally Posted by sydneyracquelle View Post
Watch out for the 72–hour rule so call DL ASAP.
I believe there is no 72-hour rule on the return leg of a ticket after you've flown the outbound. Only applies before the outbound.
btonkid12345 likes this.
bgriff is offline  
Old Sep 5, 19, 2:24 pm
  #5  
Original Poster
 
Join Date: Nov 2004
Location: Dallas, TX
Programs: DL PM MM, WN A-List, Marriott Titanium
Posts: 955
Delta has said no - the trip has already started, no refund. We might try one more time with another agent. Just was wondering if anyone had success doing this.
DLmedalliongold is offline  
Old Sep 5, 19, 4:11 pm
  #6  
 
Join Date: Sep 2009
Location: HNL
Programs: DL DM, BW DE (lifetime), HH DE, Marriott PE (lifetime GE), National Emerald Executive
Posts: 6,494
This shows why it's always best to book two one ways -- as long as you are PM or DM and don't get hit with the $150 redeposit fee (and sometimes may be even with it).
RealHJ is offline  
Old Sep 5, 19, 4:19 pm
  #7  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 87,586
Originally Posted by RealHJ View Post
This shows why it's always best to book two one ways -- as long as you are PM or DM and don't get hit with the $150 redeposit fee (and sometimes may be even with it).
On international trips, the total taxes and fees paid on two OW award tickets aren't necessarily the same as the taxes and fees on a RT award ticket.
CO-PLAT and btonkid12345 like this.
MSPeconomist is offline  
Old Sep 5, 19, 4:40 pm
  #8  
 
Join Date: Aug 2002
Location: Los Angeles
Posts: 3,907
Originally Posted by MSPeconomist View Post
On international trips, the total taxes and fees paid on two OW award tickets aren't necessarily the same as the taxes and fees on a RT award ticket.
I just discovered this, I'm probably late to the party. IIRC, taxes/fees on 2 one ways for me was ~$275 vs $60 on a RT itinerary. I have to buy 4 tickets, so that adds up!
El Boocho is offline  
Old Sep 5, 19, 4:42 pm
  #9  
 
Join Date: Sep 2009
Location: HNL
Programs: DL DM, BW DE (lifetime), HH DE, Marriott PE (lifetime GE), National Emerald Executive
Posts: 6,494
Originally Posted by MSPeconomist View Post
On international trips, the total taxes and fees paid on two OW award tickets aren't necessarily the same as the taxes and fees on a RT award ticket.
Yes, that is true, so there are some exceptions to the rule of booking one-ways. I think that is only for ex-EU flights though where there are the crazy high YQ fees if booked as OW vs as RT, isn't it?

The other exception is that now RT pricing is not necessarily the sum of two one-ways, esp. if DL flights are involved.
RealHJ is offline  
Old Sep 5, 19, 5:21 pm
  #10  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 7,817
Originally Posted by MSPeconomist View Post
On international trips, the total taxes and fees paid on two OW award tickets aren't necessarily the same as the taxes and fees on a RT award ticket.
On internationals, even the miles could be different.
josephstern is offline  
Old Sep 5, 19, 7:18 pm
  #11  
 
Join Date: Aug 2007
Programs: DL DM
Posts: 679
Originally Posted by DLmedalliongold View Post
Delta has said no - the trip has already started, no refund. We might try one more time with another agent. Just was wondering if anyone had success doing this.
I’ve had luck getting a refund of the return leg after mentioning that the reason was that I had bought an alternate ticket (on Delta) do to changing commitments which resulted in me not being able to take the return portion of the first ticket. It wasn’t a slam dunk but it worked in the end.
btonkid12345 likes this.
cre95 is offline  
Old Sep 5, 19, 8:34 pm
  #12  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 87,586
Originally Posted by RealHJ View Post
Yes, that is true, so there are some exceptions to the rule of booking one-ways. I think that is only for ex-EU flights though where there are the crazy high YQ fees if booked as OW vs as RT, isn't it?

The other exception is that now RT pricing is not necessarily the sum of two one-ways, esp. if DL flights are involved.
It can make a difference for Latin America too. I've also discovered cases where the taxes and fees on two OWs are cheaper than for one RT, so one should always check.
MSPeconomist is offline  
Old Sep 5, 19, 9:01 pm
  #13  
 
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,011
Even if he can't refund it, he can always change it to anything—including a flight home from a different city that he needs next July, or something like that.
btonkid12345 likes this.
SamOF is offline  
Old Sep 5, 19, 11:23 pm
  #14  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 87,586
Originally Posted by SamOF View Post
Even if he can't refund it, he can always change it to anything—including a flight home from a different city that he needs next July, or something like that.
AFAIK a RT can be changed to an OJ, but an OJ ticket cannot be changed to a double open jaw. There are also rules about the "gap" (presumably from the destination to the starting point for the return) cannot be longer than the two flown fare components. I' not sure whether there would be additional restrictions on changing continents/regions.
MSPeconomist is offline  
Old Sep 5, 19, 11:58 pm
  #15  
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,523
Originally Posted by cre95 View Post
I’ve had luck getting a refund of the return leg after mentioning that the reason was that I had bought an alternate ticket (on Delta) do to changing commitments which resulted in me not being able to take the return portion of the first ticket. It wasn’t a slam dunk but it worked in the end.
Exactly the same experience. I had to buy the new ticket first to show them I was flying Delta on another itinerary, then a Supervisor gave me a "one time exception" and redeposited the return half.

So, they definitely can do it - but a regular agent can't, and be really nice to them when requesting it.

Originally Posted by SamOF View Post
Even if he can't refund it, he can always change it to anything—including a flight home from a different city that he needs next July, or something like that.
Ding ding ding. You should be able to push the return out awhile and then call and redeposit it later for free. If the aforementioned doesn't work.
btonkid12345 is offline  

Thread Tools
Search this Thread
Search Engine: