Platinum line - 2 hours wait?
Jun 9, 2019, 2:05 pm
#4
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Last night I'm not surprised about... Atlanta suffered a meltdown yesterday - pretty much from 7:30 AM EST all the way to 3:15 PM EST there were ATC arrival stops. Tons of diversions including some heavies (e.g., LH444). Delta managed to hold it together better than AA's disaster at DFW from the same storm earlier this week where they cancelled 35% of flights, but Delta still ended up cancelling 8% of mainline flights to/from Atlanta yesterday (with Endeavor Air cancelling 15%).
Cancellations are way down today but there is probably the knock-on effect as well as the impact to northerly Southeast (e.g., RDU) from the same storm.
As a datapoint - I got through as a Diamond in only 1-2 minutes about an hour ago so assume things have settled down a bit.
Cancellations are way down today but there is probably the knock-on effect as well as the impact to northerly Southeast (e.g., RDU) from the same storm.
As a datapoint - I got through as a Diamond in only 1-2 minutes about an hour ago so assume things have settled down a bit.
Jun 9, 2019, 2:15 pm
#5
Join Date: May 2003
Location: Salt Lake City, Utah, DL DM since inception, 3+ MM, HH Gold, SPG-Gold
Programs: DL, UA, AA, HH, SPG, HH, Hertz, Avis
Posts: 1,838
30m on the Diamond line - with call back option. Rare - but It happens. I chuck it up to the traveling things I have no control of - and deal with it/adapt
Jun 9, 2019, 5:12 pm
#6
Join Date: Jun 2006
Posts: 2,427
Yep...flights were being delayed this morning due to the problem with GPS/ADS-B functionality noted in the link
Don't know if the problem has been fixed or is on-going.
Jun 9, 2019, 6:10 pm
#7
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
RDU-SEA was cancelled at 3pm (original departure 7:40am), and while dealing with this at the SC I heard the agents telling pax of comm problems with "a bunch of Delta Connection flights in the area". It was quite the mess.
Jun 9, 2019, 6:26 pm
#8
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
About 25% of Endevour (DL-only regional) flights have been cancelled today (Mesa - which flies AA/UA with a lot of CRJs as well - is in the same boat). This is after a tough day of regional ops in the Southeast yesterday too due to WX. Pretty much every flight I'm looking at Monday out of ATL is sold out through the afternoon. Definitely going to be a messy day tomorrow too - WX should be better, but still some thunderstorms to deal with throughout the day.
Jun 9, 2019, 6:52 pm
#9
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,509
Would like to hear if any 360s have had phone delays.
Anecdotally, I called the generic DL/AF/KLM line and got right through, after being told by the automated DM line voice that it’d be ~20 minutes before an agent became available.
I landed at TLV earlier today and AF lost my fricken FORCED GATE CHECK bag... again!!!
AF sucks. And their CDG>TLV Euro “Business Class” is a ridiculous joke.
Sardines get more space.
Anecdotally, I called the generic DL/AF/KLM line and got right through, after being told by the automated DM line voice that it’d be ~20 minutes before an agent became available.
I landed at TLV earlier today and AF lost my fricken FORCED GATE CHECK bag... again!!!
AF sucks. And their CDG>TLV Euro “Business Class” is a ridiculous joke.
Sardines get more space.
Jun 10, 2019, 4:59 pm
#10
Join Date: Apr 2006
Location: New York
Programs: SPG LT Gold, DL PM 1MM
Posts: 692
didn't call the desk but had to make a complaint today via the website and got a call back 35' after posting... so the customer service desk there was working very fine 
360 desk has a dedicated group of ~20, not sure what they do in case of irops but wouldn't surprise me to get some delay there too, albeit 5-10' vs. the usual 2'. The longest I've ever had to wait was still under 4', but never had to call on a really bad day.
360 desk has a dedicated group of ~20, not sure what they do in case of irops but wouldn't surprise me to get some delay there too, albeit 5-10' vs. the usual 2'. The longest I've ever had to wait was still under 4', but never had to call on a really bad day.