Only 4 left at this price - phantom partner award availability
Apr 29, 2019, 1:11 am
#31
Join Date: Apr 2010
Posts: 77
Oops sorry for not replying to this earlier -- I was only trying to get 1 pax. Still having this issue and haven't figured it out yet, tabled it to try again later since the flight isn't until Sept. EF gave me a phantom alert as well!!
Aug 20, 2019, 2:58 pm
#32
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,983
I am having the same issue with KQ award availability. EF shows award space, but Delta cannot seem to find availability. Is there a more competent or knowledgeable desk to reach out to instead of just reservations?
Aug 20, 2019, 5:30 pm
#33
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Global Ticketing Support (GTS). You can ask to be transferred to them. They prefer to have something to work with, though, so if you can ticket any of it, then call them and say you want to "change" it once you found out you have to do Kenya Airways by phone only, that would definitely work best...
Aug 20, 2019, 7:39 pm
#34
Join Date: Jul 2002
Posts: 3,648
You are looking at an inventory number displayed at DL that is controlled by NZ. In the very old days, airlines had different connections to other airlines. Some kept up with the exact number available and some only showed open or closed. The availability number of '4' and '9' was often used as the number to be shown available to sell for flights which were not closed out.
Can't say what is happening here but in the end, once inventory is confirmed with the actual carrier, it can be different than the status that was in use by the selling carrier. While overbooking paid travel was usually OK in these scenarios, overbooking free travel was not necessarily OK and could be rejected.
Can't say what is happening here but in the end, once inventory is confirmed with the actual carrier, it can be different than the status that was in use by the selling carrier. While overbooking paid travel was usually OK in these scenarios, overbooking free travel was not necessarily OK and could be rejected.
Oct 4, 2019, 4:53 pm
#35
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,983
Global Ticketing Support (GTS). You can ask to be transferred to them. They prefer to have something to work with, though, so if you can ticket any of it, then call them and say you want to "change" it once you found out you have to do Kenya Airways by phone only, that would definitely work best...
Oct 4, 2019, 4:59 pm
#36
Join Date: Aug 2013
Location: Olde Dominion
Programs: DL Silver - uh huh!
Posts: 948
Maybe report them to your state consumer protection agency? Be sure to have documentation of the offer and the fact that phone agents won’t honor it.
Maybe report it to Georgia agency as well. If enough consumers complain about it (especially to GA) then DL might have to fix it.
It seems like the basic complaint would be DL knows about the problem but continues to offer tickets to the public at prices they don’t intend to honor.
Maybe report it to Georgia agency as well. If enough consumers complain about it (especially to GA) then DL might have to fix it.
It seems like the basic complaint would be DL knows about the problem but continues to offer tickets to the public at prices they don’t intend to honor.
Oct 4, 2019, 6:04 pm
#37
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Thanks! That's really helpful!! I am also trying to ticket a China Airlines and Virgin Australia ticket using SkyMiles. Is that permitted? DRW-BNE-TPE-PVG. delta.com bugs out when I try to do both together (although each airline's flights show up for awards on delta.com without issue). I am wondering if there is a problem when ticketing them together using miles. Has anyone done that before?
China Airlines DL blocks from booking online most connections at TPE. You need to call in and walk the phone agents through how to do it, as they need to click on more options, direct access, and do a few other things, and also ignore the wrong additive pricing that the system spits out (any agent who knows what they're doing should know the real cost) and go on to ticket it,w hen it should price properly. It's just a series of "bugs" (yeah right, for sure there intentionally) put in place to block CI/TPE connections.
For this you'll need to call. If the agent is clueless, ask to be transferred to Global Ticketing Support, and may be you'll have better luck there. Make sure that they are going to more options and direct access, and specify TPE connection and CI as the airline. They can either find it so origin to destination, or they can also possibly do it flight-by-flight (some agents know how).
Oct 5, 2019, 9:10 am
#38
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,983
You can book up to 8 different airlines on a single RT award, up to 4 different airlines on a one-way award.
China Airlines DL blocks from booking online most connections at TPE. You need to call in and walk the phone agents through how to do it, as they need to click on more options, direct access, and do a few other things, and also ignore the wrong additive pricing that the system spits out (any agent who knows what they're doing should know the real cost) and go on to ticket it,w hen it should price properly. It's just a series of "bugs" (yeah right, for sure there intentionally) put in place to block CI/TPE connections.
For this you'll need to call. If the agent is clueless, ask to be transferred to Global Ticketing Support, and may be you'll have better luck there. Make sure that they are going to more options and direct access, and specify TPE connection and CI as the airline. They can either find it so origin to destination, or they can also possibly do it flight-by-flight (some agents know how).
China Airlines DL blocks from booking online most connections at TPE. You need to call in and walk the phone agents through how to do it, as they need to click on more options, direct access, and do a few other things, and also ignore the wrong additive pricing that the system spits out (any agent who knows what they're doing should know the real cost) and go on to ticket it,w hen it should price properly. It's just a series of "bugs" (yeah right, for sure there intentionally) put in place to block CI/TPE connections.
For this you'll need to call. If the agent is clueless, ask to be transferred to Global Ticketing Support, and may be you'll have better luck there. Make sure that they are going to more options and direct access, and specify TPE connection and CI as the airline. They can either find it so origin to destination, or they can also possibly do it flight-by-flight (some agents know how).
Oct 21, 2019, 1:23 am
#40
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,733
The phantom availability bit me a few months ago - wasted hours contemplating before realizing it couldn't be booked.
Today, found rare TATL availability with the dreaded "only 4 left at this price" notation. Thought probably phantom again, though TATL segment was DL One. Went through with booking, it seems to have ticketed. Booking shows ticket #, and miles have been deducted, although my CC hasn't been charged. Fingers crossed.
Today, found rare TATL availability with the dreaded "only 4 left at this price" notation. Thought probably phantom again, though TATL segment was DL One. Went through with booking, it seems to have ticketed. Booking shows ticket #, and miles have been deducted, although my CC hasn't been charged. Fingers crossed.