Interesting "thanks for being DM" i actually liked...
#16
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
I am guessing that you might mean one of three things:
a) The statement by the earlier poster is utter BS.
or
b) The actions of Delta are utter BS.
or
c) Something else I missed.
(why do people make posts and hope everyone understands what they are thinking?)
a) The statement by the earlier poster is utter BS.
or
b) The actions of Delta are utter BS.
or
c) Something else I missed.
(why do people make posts and hope everyone understands what they are thinking?)
#17
Join Date: Sep 2011
Location: Atlanta, GA (KATL)
Programs: Delta SkyMiles KM, Sky Club/Priority Pass, SPG Gold, HHonors Gold
Posts: 458
+1
Unfortunately, DL really likes to fire its best staff like that, usually in a bad manner with little notice and no consultation with staff. FUK ground staff are just as good, if not better, than NGO, yet everyone there is getting fired with less than 4 months notice - it coming as a big shock to everyone there. Something that DL has done so many times at so many stations (usually the best staffed ones), as it continually keeps shrinking. It's seems like DL is determined to put out its brightest stars of the best staff, by never holding onto them.
Unfortunately, DL really likes to fire its best staff like that, usually in a bad manner with little notice and no consultation with staff. FUK ground staff are just as good, if not better, than NGO, yet everyone there is getting fired with less than 4 months notice - it coming as a big shock to everyone there. Something that DL has done so many times at so many stations (usually the best staffed ones), as it continually keeps shrinking. It's seems like DL is determined to put out its brightest stars of the best staff, by never holding onto them.
#20
Join Date: Mar 2012
Location: Canada
Programs: FB Platinum, SM Diamond
Posts: 645
+1
Unfortunately, DL really likes to fire its best staff like that, usually in a bad manner with little notice and no consultation with staff. FUK ground staff are just as good, if not better, than NGO, yet everyone there is getting fired with less than 4 months notice - it coming as a big shock to everyone there. Something that DL has done so many times at so many stations (usually the best staffed ones), as it continually keeps shrinking. It's seems like DL is determined to put out its brightest stars of the best staff, by never holding onto them.
Unfortunately, DL really likes to fire its best staff like that, usually in a bad manner with little notice and no consultation with staff. FUK ground staff are just as good, if not better, than NGO, yet everyone there is getting fired with less than 4 months notice - it coming as a big shock to everyone there. Something that DL has done so many times at so many stations (usually the best staffed ones), as it continually keeps shrinking. It's seems like DL is determined to put out its brightest stars of the best staff, by never holding onto them.
I like the way Delta treat me.
But sometime they fire VERY good employer, I know one supervisor from the French service at Atlanta, because he is "friend" with his boss (who have been fire some week before). they fire him. Also the guy know very well (many bug) from most Delta & KLM/AF system and always find a solutions.
The guy is so nice, when he see I have a problem with a ticket (with a departure the next day). Because he is "off" the next day (at home with his kids), he give me his personal mobile #, and say me to call him if any problem (he can solve this from home).
Each time after that I have a problem with a ticket, this guy always call me back (rapidly), a real gentleman and very dedicated to his work. VERY sad situation...
In my eyes (as a customer), this is the bigger "lost" I have see in Delta...
#21
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Any DL employee in a station that's closing has several options, including transferring to another station (across the system), another division, or a buyout if they decide not to stay with the company. FUK is a station staffed mainly with contractors, who will just move on to another contract when one airline pulls out. I know many DL employees at stations that closed that transferred elsewhere.
Anyhow, DL really has and has had a lot of very good staff, it's just always sad to see the really good and outstanding people be let go, even more so than the ever shrinking Delta route footprint. I mean it is what it is, just unfortunate and sad to see, that's all.
#22
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
I agree with you,
I like the way Delta treat me.
But sometime they fire VERY good employer, I know one supervisor from the French service at Atlanta, because he is "friend" with his boss (who have been fire some week before). they fire him. Also the guy know very well (many bug) from most Delta & KLM/AF system and always find a solutions.
The guy is so nice, when he see I have a problem with a ticket (with a departure the next day). Because he is "off" the next day (at home with his kids), he give me his personal mobile #, and say me to call him if any problem (he can solve this from home).
Each time after that I have a problem with a ticket, this guy always call me back (rapidly), a real gentleman and very dedicated to his work. VERY sad situation...
In my eyes (as a customer), this is the bigger "lost" I have see in Delta...
I like the way Delta treat me.
But sometime they fire VERY good employer, I know one supervisor from the French service at Atlanta, because he is "friend" with his boss (who have been fire some week before). they fire him. Also the guy know very well (many bug) from most Delta & KLM/AF system and always find a solutions.
The guy is so nice, when he see I have a problem with a ticket (with a departure the next day). Because he is "off" the next day (at home with his kids), he give me his personal mobile #, and say me to call him if any problem (he can solve this from home).
Each time after that I have a problem with a ticket, this guy always call me back (rapidly), a real gentleman and very dedicated to his work. VERY sad situation...
In my eyes (as a customer), this is the bigger "lost" I have see in Delta...
#23
Join Date: Apr 2016
Posts: 159
Delta's not going to serve cities that are unprofitable just for the sake of it. So yes, they've scaled back in some areas, but grown in others.
#24
Join Date: Jan 2014
Programs: DL Diamond; HH Diamond; Avis Preferred plus
Posts: 21
I find it hard to believe that Delta makes money when I spend $500 R/T taking up space on a first class seat to Europe on a full flight, then get a $1000 VDB or EU Compensation Voucher. ...and then I repeat the process for about 8 years, collecting SkyPesos along the way. It makes me feel dirty for an employee to thank me for helping their company. haha
I have never explained the concept of my "stupid travel behavior" to anyone and not had their eyes glass over (in particular, my coworkers, friends, and every Porsche driver that has picked me up). Luckily my wife finally understood the year we traveled to Asia three times.
I would like the DL employees to please just stick to the "thanks for your status" line so I don't feel dirty, guilty, and weird about my hobbies when engaging in small talk with them.
I have never explained the concept of my "stupid travel behavior" to anyone and not had their eyes glass over (in particular, my coworkers, friends, and every Porsche driver that has picked me up). Luckily my wife finally understood the year we traveled to Asia three times.
I would like the DL employees to please just stick to the "thanks for your status" line so I don't feel dirty, guilty, and weird about my hobbies when engaging in small talk with them.
#25
Join Date: Mar 2012
Location: Canada
Programs: FB Platinum, SM Diamond
Posts: 645
(I mean from a business perspective I can see several reasons why, but it is rather myopic and ignoring the customer satisfaction and loyalty and the positive aspects of what it brings, which is the one thing that DL demonstrably just doesn't care about and puts next to zero value on.)
Example: to "reissue" a ticket with no change in the class or fare,cost nothing to Delta (except a little time from the agent), but this solve a huge problem at the airport and a possibility you miss your flight (and the consequence for Delta)), can you explain me your "business perspective"...
#26
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,509
#27
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
I did not remember it "cost" any $ to solve the issues/problems I have, even this avoid Delta to give me some "compensation" after...
Example: to "reissue" a ticket with no change in the class or fare,cost nothing to Delta (except a little time from the agent), but this solve a huge problem at the airport and a possibility you miss your flight (and the consequence for Delta)), can you explain me your "business perspective"...
Example: to "reissue" a ticket with no change in the class or fare,cost nothing to Delta (except a little time from the agent), but this solve a huge problem at the airport and a possibility you miss your flight (and the consequence for Delta)), can you explain me your "business perspective"...
Also, setting a precedent, a customer getting preferential treatment vs. others, expecting that in the future, talking about, then other customers asking for the same, etc.
#28
Join Date: Mar 2012
Location: Canada
Programs: FB Platinum, SM Diamond
Posts: 645
If this ticket have a problem, it is normal for Delta to solve the situation.
If a flight is cancel, and Delta provide me an "unconventional" solution to solve my return, it is a lost of revenue for Delta ? (Or Delta must abandon customers in problematic situation ?).
Or I must paid "more" to have Delta solve my problem ?
I also have been in a series of "bugs" on Delta/AF system, this person know this bugs, and made change in my ticket to solve the issue (this is not normal?)
I think is "normal" for Delta to solve bugs & issue with ticket, example... When you book an award ticket on Delta.com, on flight with China Eastern, before you made your flight. Delta MUST reissue the ticket and add manually your passeport #, if this is not done, it is a mess at the Chinese airport.
When I call for a problem, I did not ask for a "favor", I expect from Delta to solve issue with the ticket they have sold me (it is not normal ?)
#29
Join Date: Aug 2015
Location: Atlanta
Programs: HH-Diamond, IHG-Plat, DL-DM, PnF Plat, Kroger +
Posts: 514
+1
Unfortunately, DL really likes to fire its best staff like that, usually in a bad manner with little notice and no consultation with staff. FUK ground staff are just as good, if not better, than NGO, yet everyone there is getting fired with less than 4 months notice - it coming as a big shock to everyone there. Something that DL has done so many times at so many stations (usually the best staffed ones), as it continually keeps shrinking. It's seems like DL is determined to put out its brightest stars of the best staff, by never holding onto them.
Unfortunately, DL really likes to fire its best staff like that, usually in a bad manner with little notice and no consultation with staff. FUK ground staff are just as good, if not better, than NGO, yet everyone there is getting fired with less than 4 months notice - it coming as a big shock to everyone there. Something that DL has done so many times at so many stations (usually the best staffed ones), as it continually keeps shrinking. It's seems like DL is determined to put out its brightest stars of the best staff, by never holding onto them.
#30
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
regardless of the price you paid for the ticket, you contributed to the revenue of the airline and thus the overall profitability. delta just announced that they shared over $1bn back to their employees so I would really argue that your points #1 and #2 are incorrect. any extra cash given to delta most certainly does help their employees. as for #3 I have actually had more interesting conversations with people (employees and fellow pax) about my crazy mileage runs or other stupid travel behavior than I ever have about my travel for work. and I live in LAS which is always a guaranteed convo starter.
One thing to remember is that in many cases, the "stupid mileage run" still fills a seat that would have gone empty and SkyMiles is now set up so the airline is at least not losing money on RDM.