NoStressHere

I am guessing that you might mean one of three things:

a) The statement by the earlier poster is utter BS.
or
b) The actions of Delta are utter BS.
or
c) Something else I missed.

(why do people make posts and hope everyone understands what they are thinking?)

Fly_Delta_Jets

Any DL employee in a station that's closing has several options, including transferring to another station (across the system), another division, or a buyout if they decide not to stay with the company. FUK is a station staffed mainly with contractors, who will just move on to another contract when one airline pulls out. I know many DL employees at stations that closed that transferred elsewhere.

Fly_Delta_Jets

duplicate post

readywhenyouare

FBplatinum

I agree with you,
I like the way Delta treat me.
But sometime they fire VERY good employer, I know one supervisor from the French service at Atlanta, because he is "friend" with his boss (who have been fire some week before). they fire him. Also the guy know very well (many bug) from most Delta & KLM/AF system and always find a solutions.
The guy is so nice, when he see I have a problem with a ticket (with a departure the next day). Because he is "off" the next day (at home with his kids), he give me his personal mobile #, and say me to call him if any problem (he can solve this from home).
Each time after that I have a problem with a ticket, this guy always call me back (rapidly), a real gentleman and very dedicated to his work. VERY sad situation...
In my eyes (as a customer), this is the bigger "lost" I have see in Delta...

RealHJ

Sometimes though that may not work. Often with DL's even shrinking footprint there are very few stations to choose from anyway in the region, and may be none in the country if the last station in a country was shut down, which makes a potential move much more difficult, if not outright impossible.

Anyhow, DL really has and has had a lot of very good staff, it's just always sad to see the really good and outstanding people be let go, even more so than the ever shrinking Delta route footprint. I mean it is what it is, just unfortunate and sad to see, that's all.

RealHJ

Sadly, what you are describing is a liability and not an asset in the eyes of DL. DL does not like to see its staff actively helping customers in the way you describe and will take various measures to put a stop to it. (I mean from a business perspective I can see several reasons why, but it is rather myopic and ignoring the customer satisfaction and loyalty and the positive aspects of what it brings, which is the one thing that DL demonstrably just doesn't care about and puts next to zero value on.)

WidgetTravels

You're right that Delta's shrunk in the Pacific, but from a global scale, they serve more destinations now than they did 6 years ago.

Delta's not going to serve cities that are unprofitable just for the sake of it. So yes, they've scaled back in some areas, but grown in others.

justpassinthru

It doesn't sound like anything you are doing is "illegal". You take advantage of fringes of the system that probably take a significant amount of your time and effort to execute (even though you may not feel it is arduous since it is somehow enjoyable). From Delta's perspective it actually might make sense to have their employees be very nice to you...you clearly feel some type of "conscience pang" when they greet you and the guilt may be usable to their advantage if managed appropriately...sounds like a reason for them to do more of this type of greeting not less...

FBplatinum

I did not remember it "cost" any $ to solve the issues/problems I have, even this avoid Delta to give me some "compensation" after...
Example: to "reissue" a ticket with no change in the class or fare,cost nothing to Delta (except a little time from the agent), but this solve a huge problem at the airport and a possibility you miss your flight (and the consequence for Delta)), can you explain me your "business perspective"...

TheHorta

RealHJ

You did so yourself already yourself. Lost revenue. (Cost is not a factor in it, what you described "should" have been revenue to DL yet was not.)

Also, setting a precedent, a customer getting preferential treatment vs. others, expecting that in the future, talking about, then other customers asking for the same, etc.

FBplatinum

Sorry... I did not follow you... If Delta sell me a ticket, and I paid for it.
If this ticket have a problem, it is normal for Delta to solve the situation.
If a flight is cancel, and Delta provide me an "unconventional" solution to solve my return, it is a lost of revenue for Delta ? (Or Delta must abandon customers in problematic situation ?).
Or I must paid "more" to have Delta solve my problem ?
I also have been in a series of "bugs" on Delta/AF system, this person know this bugs, and made change in my ticket to solve the issue (this is not normal?)

I think is "normal" for Delta to solve bugs & issue with ticket, example... When you book an award ticket on Delta.com, on flight with China Eastern, before you made your flight. Delta MUST reissue the ticket and add manually your passeport #, if this is not done, it is a mess at the Chinese airport.
When I call for a problem, I did not ask for a "favor", I expect from Delta to solve issue with the ticket they have sold me (it is not normal ?)

Eddie98

I have not noticed any changes in the staff at NGO. I have been going there for the past 3 years and the staff has remained the same. I hope they don't make any changes as they are very nice. I have given my JWD cards mostly at that airport.

GrayAnderson

I actually got "called out" (in a friendly way) on an...er...unplanned mileage run that was the result of a whole bunch of IRROPSy incidents (multiple weather issues plus one delayed pilot due to his flight being late). It was a baggage agent, though, and we were laughing because he'd spent the previous day "babysitting" my luggage while I got thrown through multiple airports. We both had a good laugh, partly because (due to all of the issues) the routing was so crazy.

One thing to remember is that in many cases, the "stupid mileage run" still fills a seat that would have gone empty and SkyMiles is now set up so the airline is at least not losing money on RDM.