"Your account has been suspended due to a security risk" frustration
Nov 14, 2018, 8:06 pm
#46
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
I think so, but DL is not going to give you any. Even for their DMs, DL is very cheap about (not) giving out compensation for much bigger service and other failures.
If this had happened with another airline, you may have a fair shot at getting some compensation. Not so with DL.
DL miles are both some of the hardest to "earn" and the hardest and worth least to use.
If this had happened with another airline, you may have a fair shot at getting some compensation. Not so with DL.
DL miles are both some of the hardest to "earn" and the hardest and worth least to use.
Nov 17, 2018, 11:32 am
#47
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
FINALLY!!!
Well, I tried to access my account today and, surprise!, I finally could! The miles that had been stolen are put back. But, I'm still a little miffed that there has been no "sorry we screwed up on our end on communications" email. And, since my account was locked during the Europe sale, I had no way go get in on the sale for my final trip to Italy.
Nov 17, 2018, 3:18 pm
#48
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
This is exactly how it works when I call my bank. By the time I'm done saying "Hi, I'm calling to put a travel notification on my account" they've verified my voice print and I get no further security questions (which tbh used to be quite a pain).
OTOH, the bank doesn't have a priority line, so I always spend 15 minutes on hold when I call, so I guess it's a bit of a wash... and also, why do I have to call in for travel notifications in the first place? I guess that's a question for BankTalk.
OTOH, the bank doesn't have a priority line, so I always spend 15 minutes on hold when I call, so I guess it's a bit of a wash... and also, why do I have to call in for travel notifications in the first place? I guess that's a question for BankTalk.
Nov 17, 2018, 3:22 pm
#49
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
At least a few no longer require a travel notification ^
Nov 17, 2018, 7:05 pm
#50
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,211
Nov 17, 2018, 7:17 pm
#51
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
AMEX IME has not required travel notification in a very very long time, although IMO it still would be wise to call them in advance of travel to "risky" places if this isn't part of your usual travel pattern and especially if they can't see plane tickets etc. charged to your card.
Nov 17, 2018, 8:19 pm
#52
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,509
AMEX IME has not required travel notification in a very very long time, although IMO it still would be wise to call them in advance of travel to "risky" places if this isn't part of your usual travel pattern and especially if they can't see plane tickets etc. charged to your card.
Nov 17, 2018, 8:47 pm
#53
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I used to do this as a precaution, then AX actually told me to stop. I’m all over now, and we charge >$1MM to our AX cards annually, that they’ve never bounced or delayed approval on any size charge, anywhere, and I’ve run some 6-figure single charges while overseas with no advance warning.
Me too, but I've also been thanked for reporting upcoming travel to weird places. OTOH, Diners wanted to know about every foreign trip, even destinations that are common for me (and most international business travelers).
Nov 18, 2018, 3:15 pm
#54
Join Date: Oct 2018
Programs: Skymiles
Posts: 1
You have no idea how easy this was for you. I had my account locked twice. I found a ticket issued with SkyMiles, Delta found a ticket issued with SkyMiles and then I found a ticket issued by Delta and FLOWN. In my case, all tickets were issued verbally by phone (go figure).This is a black hole at Delta. Customer Care cannot help and they just send you to CORPORATE SECURITY which is the ultimate black hole. You can leave messages forever and never will you receive a returned phone call. One day, magically, your account will be yours again. I am one of those responsible for them now asking for DOB and email address for verification simply because they were inconsistent and finger pointing as to how such a thing could happen with THEIR CONTROL SYSTEMS. Ultimately, I changed my address and email account and have been free for just over a year. In response to compensation, I was out of the country each time and the cost of hour long phone calls was quite expensive. I did receive a THANK YOU FOR YOUR PATIENCE. I did receive my miles back.