KLM intercontinental upgrades: actual classes?

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Sep 1, 2018, 12:00 pm

Simon

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KLM intercontinental upgrades: actual classes?

I have a KLM flight booked YYZ-AMS that was originally issued in M class -- Z available through EF, so thought all was well. DL desk told me last night that now you need O class for M, but Z still ok for Y/B.

I had KLM reissue the ticket, and now this morning, the DL agent and the inter-company resource desk are claiming you need O for B as well.

Does anyone have recent experience with this and/or a published link?

Sep 1, 2018, 12:37 pm

Grouchy

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https://www.delta.com/content/www/en...ml#certificate

For travel on KLM-operated flights marketed by either Delta or Air France, this certificate may be used to upgrade on published fares booked in Y, B, or M class. Fares booked in B or M are eligible to upgrade into O class, while fares booked in Y are eligible to upgrade into Z class.

Sep 1, 2018, 12:42 pm

Simon

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Thanks - but that is for GUC, in my case it's a mileage upgrade.

Sep 1, 2018, 8:17 pm

flyerCO

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Quote:

Originally Posted by Grouchy

This conflicts with the wording right above it.

Quote:

For travel on KLM-operated, Delta-marketed flights this certificate may be used to upgrade on published fares booked in Y, B, M, H, Q, K, L, U, T, X or V class and all fare classes upgrade into Z class. For travel on KLM-operated flights marketed by either Delta or Air France, this certificate may be used to upgrade on published fares booked in Y, B, or M class. Fares booked in B or M are eligible to upgrade into O class, while fares booked in Y are eligible to upgrade into Z class.

Onvipisly should be either KLM or Air France marketed. Makes me wonder if there's more to the error or if they accidentally copied the new KE GUC rules.

Sep 1, 2018, 8:28 pm

xliioper

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OP is asking about "Mileage Upgrades Awards" which are documented here --

https://www.delta.com/content/www/en...d-more.html/#b

An M fare is eligible, but it will almost certainly require O bucket availability and not just Z (the requirement for GUC upgrades).

Sep 1, 2018, 8:41 pm

TheHorta

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Quote:

Originally Posted by flyerCO

This conflicts with the wording right above it.

Onvipisly should be either KLM or Air France marketed. Makes me wonder if there's more to the error or if they accidentally copied the new KE GUC rules.

Obviously, this should be submitted to Webster for the 2019 unabridged dictionary. ;-)

bonoman likes this.

Sep 2, 2018, 9:11 am

Simon

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@LBJ: Yes, that was the one link I could find, but it is left vaguely worded, and I had two agents tell me different things. The last time (a year or so back) that I booked KL flights with DL upgrade with miles, it was Y/B that needed Z, but M needed O, which was what the first agent told me, and the second denied.