No fare issued
Aug 27, 2018, 10:46 am
#1
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No fare issued
JFK-SIN and SIN-JFK on CI is a route I've taken multiple times using Skymiles, though I've always had to call in to book. I look up JFK-TPE and TPE-SIN (v.v) segment by segment for availability and then the DM agents put it together and book it as one thru ticket. Today I did the same, found the availability on the dates I wanted, agents found the flights, pieced it together and it keeps coming back with 'No fare issued.' I've spoken with at least 10 agents this morning, all of them are getting this message and stating these have to be booked as two separate tickets.
This is new to me as it typically always comes back at the 85k in J price. Has anyone else come across this or know any tips I should be giving to the agents to help them book this?
This is new to me as it typically always comes back at the 85k in J price. Has anyone else come across this or know any tips I should be giving to the agents to help them book this?
Aug 27, 2018, 10:56 am
#2
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They need to contact their support desk. I had this issue recently booking an award AUS-LAX-FCO-JNB on AZ. The fares were for some reason not accepting FCO as a valid transfer point. They finally just copied a fare through AMS and pricied it manually.
Last edited by flyerCO; Aug 28, 2018 at 7:08 am
Aug 27, 2018, 11:25 am
#3
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That's what's even more frustrating - on the two of the calls they did reach out to support, who also backed up the "it needs to be two tickets to be booked" claim.
Aug 27, 2018, 11:31 am
#4
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I sure hope that I am wrong, but DL blocking more and more logical routing and leaving less and less options (if any) for through fares..
Aug 27, 2018, 11:56 am
#5
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It could be that SIN is separate area that doesn't allow transit via TPE. ie they allow transit via NRT as it is where DL flies to, but otherwise it's treated just like trying to fly to India via Asia. Do they offer routing via PVG with MU for one award? If so then TPE should be allowed.
Aug 27, 2018, 3:08 pm
#6
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Are you trying for an award ticket (paid with miles) or a regular ticket (paid with money)?
Aug 27, 2018, 4:25 pm
#7
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Aug 27, 2018, 4:40 pm
#8
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Originally Posted by flyerCO
85k would be a lot to pay for a paid ticket.
Think it's safe to say this is an award.
Aug 27, 2018, 5:22 pm
#10
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I ended up connecting with an agent who priced it out with no problem. No support desk or trying multiple different ways. But definitely frustrating how many tries it takes to get an agent who knows what they’re doing.
Aug 27, 2018, 7:04 pm
#11
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I just really hope that this is just a bug and not a concentrated and purposeful effort towards ever more limited through-fare pricing.
Aug 28, 2018, 1:52 am
#12
Join Date: Apr 2016
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If the agent prices the ticket "As Booked" it may help.
The way Award Fares are filed are quite confusing these days. Each fare essentially only allows one airline... And sometimes the system just doesn't like a particular one.
See above with AZ. I've had the issue with CI also... Occasionally with OK and KQ not combining with OAL segments.
Aug 28, 2018, 10:36 am
#13
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Pretty sure it's a bug.
If the agent prices the ticket "As Booked" it may help.
The way Award Fares are filed are quite confusing these days. Each fare essentially only allows one airline... And sometimes the system just doesn't like a particular one.
See above with AZ. I've had the issue with CI also... Occasionally with OK and KQ not combining with OAL segments.
If the agent prices the ticket "As Booked" it may help.
The way Award Fares are filed are quite confusing these days. Each fare essentially only allows one airline... And sometimes the system just doesn't like a particular one.
See above with AZ. I've had the issue with CI also... Occasionally with OK and KQ not combining with OAL segments.
Is there a workaround that, though? I mean it's not uncommon to have 2, 3, 4, even more airlines on a single award ticket. I mean you could have up to 8 airlines on an RT (4 segments each way) award ticket.
And indeed now lately there's been issues with combinability. For example, AE doesn't seem to combine with any other airline for connections, which shouldn't be so as award tickets are (should be) based on MPM and valid routing, not the underlying carriers (but the compensation is surely based to each carrier, so that is why I suspect these issues).