Probably THE BEST Flight I have ever had....
Aug 26, 2018, 6:19 pm
#1
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Probably THE BEST Flight I have ever had....
Had which I could say is arguably the BEST flight ever not just on DL but ANY airline i have ever flown globally. It was all thanks to two FAs on board, one just hired a few months ago and the flight leader who I imagine has been with the company for a long time.
Everything was great and I did write in a compliment to DL (though I wish I could have done more)
Does DL actually take compliment letters seriously? I ask because I hope they are recognized. With all the terrible FAs out there these two were fantastic and I hope DL recognizes the ones who if everybody (including us
) were like these two flying would be a pleasure every time.
Everything was great and I did write in a compliment to DL (though I wish I could have done more)
Does DL actually take compliment letters seriously? I ask because I hope they are recognized. With all the terrible FAs out there these two were fantastic and I hope DL recognizes the ones who if everybody (including us
) were like these two flying would be a pleasure every time.
Aug 26, 2018, 6:26 pm
#3
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As one additional option, buried in one of the recent marketing emails, there is a new address you can send compliments to:
You told us you want more ways to thank Delta employees who go above and beyond to deliver exceptional service as you’re out there living the #DeltaMedallionLife. And we heard you.
Tell us about your great experience with a Delta flight attendant, pilot, Delta Sky Club ambassador, on the Diamond Medallion Member phone line, and more. And keep an eye out—your story could be featured in the future!
Send your story to [email protected]?subject=My...r%20Experience.
Tell us about your great experience with a Delta flight attendant, pilot, Delta Sky Club ambassador, on the Diamond Medallion Member phone line, and more. And keep an eye out—your story could be featured in the future!
Send your story to [email protected]?subject=My...r%20Experience.
Aug 26, 2018, 7:11 pm
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What made the flight exceptional? Honestly I can't remember any unusually good experiences, which is a good thing IMO, it indicates that the standard level of service is sufficient and more importantly that the service delivery is consistent. If one flight stuck out as "really good" in my mind I would see that as a red flag.
Aug 26, 2018, 8:13 pm
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Aug 26, 2018, 8:23 pm
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Aug 26, 2018, 8:39 pm
#7
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They do. I have gotten calls from ATL multiple times to thank me for compliments that were left via the web site feedback form (once shortly after I'd reached PM and hadn't received any JWDs yet, and a couple times for compliments I left for FAs on a regional jet) and the conversation implied that some sort of note is made in the employee's file and/or forwarded to their supersivor etc.
Aug 26, 2018, 9:46 pm
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Despite Delta’s efforts to achieve consistent, uniform service across its system, this doesn’t seem possible in the real world, because some flight kitchens are better than others, and some flight attendants are more personable than others.In looking back on my trips over the years, some of the best airline meals I’ve ever had were prepared at a flight kitchen at IAD. Likewise, two of the best “Business Elite”/D1 meals I’ve ever had were on flights leaving MXP and PSA.Also, the age of the flight attendant is irrelevant. Some of the best service I’ve ever had on Delta was from flight attendants who are about my age. Some of the younger FAs provide the minimum amount of service they can get away with.
Aug 26, 2018, 10:29 pm
#9
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I have specific memories of several D1 (and BE) FA's who were just fabulous and made a trip memorable, like the gay male FA who chatted with me and my husband about our plans to have children and then shared pictures of his kids and literally teared up as we spoke about our dreams of having a family; it was such a sweet moment and lovely that it was so personal. Also, once when my spouse and I were flying in Y and we ended up chatting with one of the FA's and told him that we had been recently married, she brought us wine & glasses from F to celebrate. So lovely when this kind of thing happens and also so special and memorable.
What made the flight exceptional? Honestly I can't remember any unusually good experiences, which is a good thing IMO, it indicates that the standard level of service is sufficient and more importantly that the service delivery is consistent. If one flight stuck out as "really good" in my mind I would see that as a red flag.
Aug 26, 2018, 11:39 pm
#10
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What is a JWD? Is that as recognition thing for Medallion members? I just earned my Silver status from a match so maybe that's why I don't have any, but I would have given one to the purser from PRG-JFK if I had.
Also, to piggy-back on the compliment thing, can we do that for pilots too? JFK-PHX had a delay and the pilot got on the horn from the cabin (not the cockpit) to explain it, then hung around for a few minutes. As he put it, "putting on a dog and pony show while we make you wait." I liked his attitude and frankness.
Also, to piggy-back on the compliment thing, can we do that for pilots too? JFK-PHX had a delay and the pilot got on the horn from the cabin (not the cockpit) to explain it, then hung around for a few minutes. As he put it, "putting on a dog and pony show while we make you wait." I liked his attitude and frankness.
Aug 27, 2018, 12:42 am
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You can do a Google search for Flyertalk JWD to find the various threads.
Also, to piggy-back on the compliment thing, can we do that for pilots too? JFK-PHX had a delay and the pilot got on the horn from the cabin (not the cockpit) to explain it, then hung around for a few minutes. As he put it, "putting on a dog and pony show while we make you wait." I liked his attitude and frankness.
Aug 27, 2018, 2:13 am
#12
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On a 3-hour connecting flight to DTW last week I had the same thing happen. Two superb FAs. One in particular was spectacular. Attentive and friendly but not obsequious. Super accommodating with breakfast service, snacks and drinks. Made me and another anon PAX comment to each other that this kind of service is why we love DL. I’ve traveled on AA and UA a little bit lately too for schedule reasons and OMG, what comparative dreck. As I deplaned, I commented to both of the FAs what an awesome job they did and their appreciative responses made me feel that more people need to make positive comments when warranted.
Aug 27, 2018, 5:55 am
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It was especially great due to the fact that my flight out had the 180 degree opposite of this experience, probably the worst experience I have had on a flight. Made these 2 even more memorable for being so great!!!
Aug 27, 2018, 5:57 am
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