medallion miles for AF flight that was cancelled?
Aug 22, 2018, 11:19 am
#1
Original Poster
Join Date: Aug 2018
Posts: 2
medallion miles for AF flight that was cancelled?
Hello,
I wonder if anyone would know the answer to this question before I go through the process and wait on hold for a Delta representative.
Here's what happened :
I've been a Skymiles member for years, and a silver medallion member for almost as long. I've also had an AMEX Delta card for many years. This past spring, I was to take an Air France flight to Paris. The evening before the flight, I was informed that the flight had been cancelled due to rolling strikes. Luckily, the Delta agent was able to book us on another flight departing from Chicago on the same day; however, it was an AA flight. I was counting on that mileage to reach silver medallion for2019. I paid Delta Airlines for this flight, and as such I believe I should have been able to count on--and receive--this mileage, especially since it was through no fault of my own that the flight had been cancelled. I did not receive credit for the miles flown. I paid Delta, I flew under the auspices of Delta, I should receive mileage credit from Delta.
Am I right in thinking that I entitled to these medallion miles? What are my chances of having my request granted? In recent years, they've become much stingier with respect to the status program.
Many thanks for your thoughts and suggestions.
I wonder if anyone would know the answer to this question before I go through the process and wait on hold for a Delta representative.
Here's what happened :
I've been a Skymiles member for years, and a silver medallion member for almost as long. I've also had an AMEX Delta card for many years. This past spring, I was to take an Air France flight to Paris. The evening before the flight, I was informed that the flight had been cancelled due to rolling strikes. Luckily, the Delta agent was able to book us on another flight departing from Chicago on the same day; however, it was an AA flight. I was counting on that mileage to reach silver medallion for2019. I paid Delta Airlines for this flight, and as such I believe I should have been able to count on--and receive--this mileage, especially since it was through no fault of my own that the flight had been cancelled. I did not receive credit for the miles flown. I paid Delta, I flew under the auspices of Delta, I should receive mileage credit from Delta.
Am I right in thinking that I entitled to these medallion miles? What are my chances of having my request granted? In recent years, they've become much stingier with respect to the status program.
Many thanks for your thoughts and suggestions.
Aug 22, 2018, 12:51 pm
#2
Join Date: Nov 2006
Location: JAX / MUC / BER
Programs: DL DM, LH SEN, Mariott Titanium
Posts: 369
You should get you rmiles. Send the mileage request form through the website and ask for the following: "Request Original Routing Credit for the original flights due to involuntary change to other airline due to CXL"
Aug 22, 2018, 1:40 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
Other option is to call. I find it's easier and less prone to error to call versus email. Email is 50/50 if they even read the message in whole.
Aug 22, 2018, 3:13 pm
#4
Original Poster
Join Date: Aug 2018
Posts: 2
Thank you so much! Crossing my fingers, and I will call AND submit form request.
Aug 22, 2018, 3:44 pm
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Pick one or the other. Do both and you risk having both caught in processing and then both delayed while someone tries to figure out whether you have made multiple claims for the same thing or there are two separate claims for one incident.