Does Delta Follow it’s Own Upgrade Rules
#46
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Doesn't request time come into play? If so the few seconds between booking passengers one's and two's ticket could cause the issue when on 1 PNR.
#47
Join Date: Mar 2012
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Has OP actually taken the flight details and submitted a request of information to Delta? I had the same issue not to long ago with the person sitting next to me, and after I submitted all the facts, received an answer back from Delta within two weeks or so. In my case the guy next to me in a lower fare class but above me on the upgrade list, had a corporate account number in his reservation, which put him ahead of me within the same medallion level. Mystery solved.
#48
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Has OP actually taken the flight details and submitted a request of information to Delta? I had the same issue not to long ago with the person sitting next to me, and after I submitted all the facts, received an answer back from Delta within two weeks or so. In my case the guy next to me in a lower fare class but above me on the upgrade list, had a corporate account number in his reservation, which put him ahead of me within the same medallion level. Mystery solved.
With that said, they do say "Fare Group" rather than "Fare Class" - no idea if their system looks at, e.g., M and B fares together as being equal (although I doubt that it does - that would require more logic and doesn't make sense why they would implement it).
#49
Join Date: Jun 2017
Posts: 56
I know it is anecdotal, but it always seems like I am higher on the upgrade list than usual after a bad delay (like after I got diverted to PDX during that plane theft fiasco in SEA, where I was somehow number 1/32 as PM on my next flight), just seems unlikely I would ever be 1/32 as a PM, as most of the times I see an upgrade list above 15-20 I am at best like 2 or 3. I don't know, I have had very good luck with upgrades on DL this year, but very bad luck with delays on DL this year, perhaps they are related?
#50
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 577
1MM , Delta forgot me...
I am also a NW/DL Million Mile flyer. Recently the 1MM notation was gone from my Delta profile. No one at Delta Skymiles know why, never the less they say they cannot do anything about it.???
It is just as well. They have a very poor program.
It is just as well. They have a very poor program.
#51
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I know it is anecdotal, but it always seems like I am higher on the upgrade list than usual after a bad delay (like after I got diverted to PDX during that plane theft fiasco in SEA, where I was somehow number 1/32 as PM on my next flight), just seems unlikely I would ever be 1/32 as a PM, as most of the times I see an upgrade list above 15-20 I am at best like 2 or 3. I don't know, I have had very good luck with upgrades on DL this year, but very bad luck with delays on DL this year, perhaps they are related?
So many examples - recently I was rebooked to a later DTW-DFW after a delay; they rebooked me in main on the next flight, and with 1 seat left open and 9 medallions on the list, it instantly cleared me into the last F seat immediately after rebooking
I frequently immediately clear after rebooking on IRROPS- it's all about the coding the system reads as to whether you were inconvenienced, irroped, etc and agents can influence this during rebooking
#52
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
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Posts: 4,630
The system gives priority to IRROP ed medallions for upgrades
So many examples - recently I was rebooked to a later DTW-DFW after a delay; they rebooked me in main on the next flight, and with 1 seat left open and 9 medallions on the list, it instantly cleared me into the last F seat immediately after rebooking
I frequently immediately clear after rebooking on IRROPS- it's all about the coding the system reads as to whether you were inconvenienced, irroped, etc and agents can influence this during rebooking
So many examples - recently I was rebooked to a later DTW-DFW after a delay; they rebooked me in main on the next flight, and with 1 seat left open and 9 medallions on the list, it instantly cleared me into the last F seat immediately after rebooking
I frequently immediately clear after rebooking on IRROPS- it's all about the coding the system reads as to whether you were inconvenienced, irroped, etc and agents can influence this during rebooking
#53
Join Date: Mar 2004
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Posts: 682
Just joined in the thread. Yes, I concur and can confirm. I've seen this happen to me on about 90% of my LGA-ATL and ATL-LGA flights. About 121 hrs prior to the upgrade window, I would see J/C/P/F/A/G class availability for sale and look at the seat availability map. Then at 118 hrs prior, I can verify that the seat decrease for sale in J/C/P/F/A/G corresponds to the additional assigned assigned in domestic first class.
What I cannot confirm is if this also happens to married segments, open-jaw trips, stopovers or joined end-on-end ticketed fare rules.
My take: a DM/MM (or DM/2M, DM/3M) is more prone to switch flights and use their same-day-confirmed or stand-by priviledges instead of flying as ticketed. Hence, the system would not provide auto upgrades for DM/MM passengers. On the upside, I'm usually #1 or #2 on the upgrade queue and get upgraded about 50% of the time on this route.
What I cannot confirm is if this also happens to married segments, open-jaw trips, stopovers or joined end-on-end ticketed fare rules.
My take: a DM/MM (or DM/2M, DM/3M) is more prone to switch flights and use their same-day-confirmed or stand-by priviledges instead of flying as ticketed. Hence, the system would not provide auto upgrades for DM/MM passengers. On the upside, I'm usually #1 or #2 on the upgrade queue and get upgraded about 50% of the time on this route.
#55
Join Date: Jun 2017
Posts: 56
The system gives priority to IRROP ed medallions for upgrades
So many examples - recently I was rebooked to a later DTW-DFW after a delay; they rebooked me in main on the next flight, and with 1 seat left open and 9 medallions on the list, it instantly cleared me into the last F seat immediately after rebooking
I frequently immediately clear after rebooking on IRROPS- it's all about the coding the system reads as to whether you were inconvenienced, irroped, etc and agents can influence this during rebooking
So many examples - recently I was rebooked to a later DTW-DFW after a delay; they rebooked me in main on the next flight, and with 1 seat left open and 9 medallions on the list, it instantly cleared me into the last F seat immediately after rebooking
I frequently immediately clear after rebooking on IRROPS- it's all about the coding the system reads as to whether you were inconvenienced, irroped, etc and agents can influence this during rebooking
#56
Join Date: Nov 2013
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This seems to be as good a place as any to report that my recent flight went out with 2 empty F seats. Sunday 8/19, JFK-PHX 20:30 scheduled departure. I find it hard to believe that there were no medallion members in economy or C+. I was in paid F, so I wasn't upset since nobody was reclining into my space, but it did surprise me.
#57
Join Date: Sep 2009
Location: HNL
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Posts: 7,205
if you are sure, this is something that is quite important (basically, the lesson being, always check in separately, never together, if you want a real chance at upgrade).
#58
Join Date: Jul 2015
Location: MSN
Programs: DL GM, Marriott Titanium, Amtrak Member
Posts: 226
Are you sure that if you check in together either both will get upgrade or either neither pax will? That is a biggie then, as normally there is one seat left, so impossible for both to be upgraded, but one can be. So I've had cases where my upgrade clears (last F seat), and companion doesn't. Now I am thinking, if we both checked in together, would that not have been possible and instead of us being 1 and 2 on upgrade list, would we have been 2 and 3, or otherwise #3 on the UG list would get it instead of me (#1) or my companion (#2)?
if you are sure, this is something that is quite important (basically, the lesson being, always check in separately, never together, if you want a real chance at upgrade).
if you are sure, this is something that is quite important (basically, the lesson being, always check in separately, never together, if you want a real chance at upgrade).
#59
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
For connecting flights not really a chance for the GA to ask you, as by the time you get to the gate boarding is already in full swing. I certainly hope they don't and then give it to #3 on the list.
#60
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Another instance of upgrade weirdness...