Potential IRROPS NCE - JFK
Aug 4, 2018, 6:44 pm
#16
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Got to the Sky Priority desk to rebook and inquire about hotel/food options and once again Delta totally dropped the ball.
Keep in mind at this point the delay has been 4 plus hours and we’re not rebooked until tomorrow morning and the agent has the nerve to say “let me see if you qualify for a hotel”. This was after I asked about it, wasn’t even offered. Only hotel option was a dump 12 miles away in Flushing although closer options were available. Also was informed that the hotel doesn’t have a food option and since we can’t clear security there may not be an option to eat. After I started arguing with her again she said maybe the voucher would work at the arrival restaurant “Central something”.
After about 10 minutes of back and forth I took my crappy hotel voucher and decided to throw it in the dumpster and book my own accommodations. The agent never did give me the food vouchers.
Once we get home tomorrow my wife and I plan on taking the whole experience up with the Medallion line.
Keep in mind at this point the delay has been 4 plus hours and we’re not rebooked until tomorrow morning and the agent has the nerve to say “let me see if you qualify for a hotel”. This was after I asked about it, wasn’t even offered. Only hotel option was a dump 12 miles away in Flushing although closer options were available. Also was informed that the hotel doesn’t have a food option and since we can’t clear security there may not be an option to eat. After I started arguing with her again she said maybe the voucher would work at the arrival restaurant “Central something”.
After about 10 minutes of back and forth I took my crappy hotel voucher and decided to throw it in the dumpster and book my own accommodations. The agent never did give me the food vouchers.
Once we get home tomorrow my wife and I plan on taking the whole experience up with the Medallion line.
Aug 5, 2018, 7:54 am
#18
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
Did you try the app? That was the best advice in the thread IMO and you had time to post on FT while onboard, so you had internet. Not sure why you waited all that time to go to the desk instead of calling or using the app. Unless the wait time was long on the phone and the app didn't work for some reason?
Aug 5, 2018, 9:05 am
#19
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
Not relevant to the OP anymore, but this is crazy! I've made it through JFK immigration with global entry in less than 5 minutes.