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Originally Posted by pvn
(Post 30018898)
Ah, the armchair airline CEO takes issue with someone calling out people who think they know more than the experts? Didn't see that one coming.
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Originally Posted by linnet
(Post 30018043)
Keep in mind no one wants a panic. If the issue was serious but not immediate danger it makes sense for the pilot to ask everyone to get off the plane due to 'comfort' as it is more likely not to incite a panic and any kind of emergency evacuation carrys a high risk of injured passengers from the panic. Whatever happened might have only had the potential to turn into an emergency in the air or it might have been a slowly developing issue that might turn the environment into a danger once x happens. I trust the pilot to know more about technical failure - even of the HVAC than the FA. And while a technical error situation might frustrate me and might inconvenience me I'd rather the pilot takes a cautious approach and not fly with a plane with problems. The most likely way to figure out how serious the situation was from our position would probably be figuring out if and when that flight actually left the gate and if it was still the same plane. A longish delay might mean mechanics fixing the issue (and depending on the issue passengers might not be allowed to be on the plane during the repair) a full cancelation or change to another plane will also vindicate the pilots decision. I get the OP was inconvenienced AMD rebooked but I wouldn't blame the captain without knowing a lot more about at least the fate of the original flight |
Originally Posted by LARobinson
(Post 30016212)
Other than using the word "overrule" I didn't think she was out of line to question the captain, and I'm sure she regretted doing that.
I gave he a JWD because I appreciated the fact that she was willing to try to avoid a situation that caused my family and many others on that flight to miss connections, IMO for no good reason. I also gave her the JWD in case there was some action taken against her for questioning the captain, thinking it might at least give evidence of a different perspective, and someone for Delta to contact if they chose to. |
Originally Posted by LARobinson
(Post 30011998)
I’m sure the captain had a reason for what he did but it clearly wasn’t in the best interest of DL or the passengers. Does anyone have any ideas of why he would do this?
Originally Posted by Zorak
(Post 30016881)
Another day, another FT Rorschach Test thread...
One thing is clear from this thread, there are a lot of people with a deep rooted hate for authority. Coupled with the fact that someone else can make a decision and doesn't have to justify it to them just because they were effected by it. |
Originally Posted by defrosted
(Post 30019801)
One thing is clear from this thread, there are a lot of people with a deep rooted hate for authority. Coupled with the fact that someone else can make a decision and doesn't have to justify it to them just because they were effected by it.
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Originally Posted by TBD
(Post 30019881)
Well that's one obviously-biased spin on it ... /eyeroll
Thanks for the condescending eyeroll though. |
Originally Posted by TBD
(Post 30019881)
Well that's one obviously-biased spin on it ... /eyeroll
;) :D Happy Friday! |
Originally Posted by TBD
(Post 30019881)
Well that's one obviously-biased spin on it ... /eyeroll
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Question for everyone saying it could be an emergency, but didn't want to alarm anyone. Why did the captain "abandon" his plane? If what you say is true, he violated basic norms by leaving the plane. Also he never told anyone else including crew that there was an issue, but we're to believe it was some major issue.
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Originally Posted by HDQDD
(Post 30013645)
Former ramp/CS/ops agent here. Used to see behavior like this around contract negotiations. All the sudden crews start finding trivial things to write up or just dragging their feet to delay/cancel flights. Contract gets approved, and viola, everything goes back to normal. It’s possible something else was going on, but if so, the pilot should have clearly communicated this (either to crew or pax). From my experience this is most likely what happened: Captain was pissed that the PCA (pre-conditioned air) hose wasn’t hooked up (even though it was before they started deplaning), so he decided to make a delay out of it and inconvenience a bunch of people (including his or herself) to make a point. When I worked in the tower, we would remember these crews and look up their routings. We’d make sure they got the gate farthest from the terminal when they came back (especially on RONs). :) |
yes, a minor spat between crew members is JUST LIKE a suicidal pilot, sure.
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Originally Posted by flyerCO
(Post 30020877)
Question for everyone saying it could be an emergency, but didn't want to alarm anyone. Why did the captain "abandon" his plane? If what you say is true, he violated basic norms by leaving the plane. Also he never told anyone else including crew that there was an issue, but we're to believe it was some major issue.
Perhaps he wanted to save remaining passengers the inconvenience of getting scanned in and then stuck/turned around in the jetway, and when he came out of the cockpit the FA was stuck in the aisle doing something and he decided to just get on with it. End of the day, nobody really knows what happened. But I will continue to maintain that the one solid thing based on OP's story is the FA was absolutely wrong for airing her disagreement in front of and directly to the pax. |
Originally Posted by Navig8R
(Post 30019731)
This is where you lost me. You have no idea why the captain ordered the passengers off of the flight (and frankly, the FA at the time might not have known the exact reason either). DL902 went out 1hr 40mins late, were you on it? Was there an explanation given for the delay? If it was just an issue of a warm cabin, seems like the delay was fairly lengthily. There is always more to the story.
Yes, I was on the flight, I would guess that the total time lost due to this issue was a little over an hour. After everyone was back on board there was an issue with the jet bridge that further delayed push back, so thats the rest of the story. There was no further explanation given. |
Originally Posted by BerenErchamion
(Post 30016988)
Not necessarily, as I explained above. Things that aren't an emergency situation on the ground can become one in the air; in that case, the plane's not going anywhere anytime soon, so you deplane.
Why are you so reluctant to acknowledge that you don't have all the information here, certainly less than the actual professionals charged with making these decisions? How arrogant can you be? Giving the Job Well Done to the FA was pointless and ridiculous on your part. It doesn’t make sense to give it to her. You do not want an FA saying out loud in the cabin that he or she will talk some sense or “overrule” (sic) to the captain. This is utterly insane and unprofessional. You said yourself you run a business. Would you want your customers to know that your subordinate is going to “onerule” you? What kind of business practices or mindset do you have? You just are thinking of the time and money wasted instead of looking into what exactly occurred behind the scenes. You can’t rely on an FA to have the flight dispatched if a captain is uneasy flying. You can’t rely 100% that the flight didn’t leave because it was for “comfort.” Use your logic. The Job Well Done Certificate to that flight attendant was truly more of a waste than the waste of time you and the passengers encountered.. |
Originally Posted by LARobinson
(Post 30021750)
I don't think the statement that I had no idea why the captain ordered everyone off the plane is correct , I had somewhat of an idea why. I know what he said the reason was, that the cabin was uncomfortable, and my impression was that he had a point to prove, but I couldn’t figure out what it could be. The speculation offered by HDQDD, that the captain was pissed off because the PCA hose wasn’t hooked up and he decided to make a point, makes the most sense to me.
Two data points; three years ago I was flying back from Vegas and we were boarding without ground air and an INOP APU. About 20 mins into boarding, a passenger had a panic attack because of the heat (reason given by their partner), so boarding stopped, medical staff was called and all said and done we were delayed approx. 1hr30min (sitting in an incredibly hot cabin the whole time). Last year, similar situation. Was flying out of Phoenix and only hot air was being blown out of the Gaspers. The cabin was nearly unbearable, but boarding continued and soon after an elderly passenger became lightheaded. Medical staff was called, passenger deplaned resulting in an hour delay. Long story short, I would've much rather been delayed in the comfort of the gate area until both cabins were inhabitable for passengers. Sounds like your captain had the same thought process. |
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