Our Hell with Delta. Advice needed
Jul 14, 2018, 6:33 pm
#16
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OP - This is still way, way, way too long and it lacks the critical details which might get you some advice.
If you are approaching DL, you will need to trim this to 3-4 short declarative sentences.
If you are approaching DL, you will need to trim this to 3-4 short declarative sentences.
Jul 14, 2018, 6:41 pm
#17
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Jul 14, 2018, 7:36 pm
#18
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Just write Delta the letter and ..... hard about the the tickets and the baggage. Their is something weird here because I don’t understand WHY THE ROUTING WOULD CHaNGE SO MUCH. I mean schedules can cause times to change but did Delta/Air France drop certain flights?
anyways, sorry to hear about what happened.
anyways, sorry to hear about what happened.
Jul 14, 2018, 7:38 pm
#19
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Jul 14, 2018, 10:13 pm
#20
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Correct me if I am wrong, but you cannot book a reservation with an infant in the record online. If that is true and you booked online, Delta would not know you had an infant traveling with you. Let’s start there.
Jul 15, 2018, 12:00 am
#22
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I gave some good advice (or at least tried!) and the OP just wants to argue semantics with everyone else. OK, well good luck you don't have a return ticket for your wife but keep arguing on the internet...
Jul 15, 2018, 2:36 am
#23
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Jul 15, 2018, 4:43 am
#24
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I doubt that not knowing SAS doesn't fly to LGA is "incompetence". I mean, do you know all the international flights to SJC?
But if you mean "incompetence" by trusting the Delta agent, then that is another story. Many of us on FT know more than the agents. Doesn't mean that if you don't you are "incompetent". I'd actually say the agent is incompetent.
Jul 15, 2018, 5:23 am
#25
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Jul 15, 2018, 6:43 am
#26
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sorry to hear about your experiences...... i agree with the other posters, leave the emotion out, keep it factual, seek what you want to be reasonably compensated for.... and wrap it up with some statement this ordeal was bad and from a customer service perspective, hopefully they can "make this right".
Also are there anything within EU261 that can help?
Also are there anything within EU261 that can help?
Jul 15, 2018, 6:51 am
#27
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sorry to hear about your experiences...... i agree with the other posters, leave the emotion out, keep it factual, seek what you want to be reasonably compensated for.... and wrap it up with some statement this ordeal was bad and from a customer service perspective, hopefully they can "make this right".
Also are there anything within EU261 that can help?
Also are there anything within EU261 that can help?
Jul 15, 2018, 7:10 am
#28
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I’m still not sure what’s going on here. What was the original and final routings, on what airline and whose ticket stock? Part of my confusion comes from a quote in £ but a mention of CDG. What did the email confirmation from the ticketing airline say? Did it include the infant? Let’s start with that.
Last edited by LondonElite; Jul 15, 2018 at 7:37 am
Jul 15, 2018, 7:13 am
#29
Join Date: Sep 2015
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The story confuses me also. On most of these types of issues I find when the poster does not post a clear concise story with the relevant information there is more going on than posted. What should always be posted is how the ticket was booked. Date and original routing. Modifications by the airline or ticketed passengers.
Jul 15, 2018, 7:46 am
#30
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Me either. I got lost when the OP stated that Delta changed his connecting from JFK to ATL and that change somehow made him want to change his final destination from PHL to EWR. Something is either getting lost in translation or some key parts of the story are missing.