New Delta Web Interface Doesn't Believe Customers Know Airport Codes
Jul 10, 2018, 7:14 am
#17
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,949
Guys, it's important to remember that "the new website" will have bugs and they can be fixed. Minor behavior things aren't necessarily by design and they can be adjusted without re-writing the entire "new website".
Also, more importantly, the reason they're only showing the new site to a portion of users is that they're testing it.
Also, more importantly, the reason they're only showing the new site to a portion of users is that they're testing it.
Jul 10, 2018, 8:17 am
#18
Join Date: Jan 2010
Location: Mid Atlantic
Programs: Delta Plat, one-time United Plat, Amex Plat, Marriott Plat, Hertz Prez Circle, Bus Pass
Posts: 1,237
the oddest part is those people are way more likely to use Kayak or Expedia than we are
Jul 10, 2018, 8:28 am
#19
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Unfortunately while the interface looks nicer/cleaner, it does end up creating more navigation and clicking to get the same task accomplished.
This seems to be trend with websites now... make slick looking site that makes you use a bunch of pulldown menus that you can't really shortcut by typing.
This seems to be trend with websites now... make slick looking site that makes you use a bunch of pulldown menus that you can't really shortcut by typing.
Jul 10, 2018, 9:14 am
#20
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
My issue is that the new site insists that the airport 1:20 away from my house is my home airport rather than the bigger and higher volume airport 20 minutes away is the airport I want to start a search from while at home.
No problems changing it back to VPS, which is good because no one can ever remember what the name proper is supposed to be of the airport this month. (I've even seen VPS listed as both Destin-Ft. Walton Beach and Ft. Walton Beach on screens in different terminals for the same flight back home from ATL)
No problems changing it back to VPS, which is good because no one can ever remember what the name proper is supposed to be of the airport this month. (I've even seen VPS listed as both Destin-Ft. Walton Beach and Ft. Walton Beach on screens in different terminals for the same flight back home from ATL)
Jul 10, 2018, 10:41 am
#23
Join Date: Aug 2016
Posts: 102
My issue is that the new site insists that the airport 1:20 away from my house is my home airport rather than the bigger and higher volume airport 20 minutes away is the airport I want to start a search from while at home.
No problems changing it back to VPS, which is good because no one can ever remember what the name proper is supposed to be of the airport this month. (I've even seen VPS listed as both Destin-Ft. Walton Beach and Ft. Walton Beach on screens in different terminals for the same flight back home from ATL)
No problems changing it back to VPS, which is good because no one can ever remember what the name proper is supposed to be of the airport this month. (I've even seen VPS listed as both Destin-Ft. Walton Beach and Ft. Walton Beach on screens in different terminals for the same flight back home from ATL)
Jul 10, 2018, 10:52 am
#24
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
True, though given the buggy delta.com more and more often I'll put often together the itinerary on ITA Matrix, then go to bookwithmatrix, that will take me back to delta.com to book the itinerary that I want, as often you just can't get it on delta.com directly (search results seem to be determined to hide some of the most logical, shortest routing and lowest price options), or even if you can it errors out sooner or later.
Jul 10, 2018, 12:02 pm
#25
Join Date: Nov 2014
Location: DTW
Programs: DL DM, 3.3 MM Miler, Lifetime Hilton Diamond VIP, United, American, National ExecElite
Posts: 201
My issue has been that the new site insists my home airport is PTK, not DTW. I've deleted and then re-added DTW to my profile at home airport code without luck. Since PTK isn't even a DL airport, it's particularly annoying, although PTK is the closest airport in miles from both my work/home computers. Tried for 20 minutes with DL tech support on the phone to correct and the same amount of time with my firm's IT dept. to no avail. Some day . . . . . .
Jul 10, 2018, 12:08 pm
#26
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
The new website seems to not want to offer partner airlines for award bookings. Exception is if there is zero DL flights to city. Ie AMS-LAX even though there's award space on KLM on days I'm searching, only DL options via ATL, SLC, JFK, etc are provided. Even going as far as giving double connects, but refusing to show partner options . Seems like the changes are more than just cosmetic.
Jul 10, 2018, 12:24 pm
#27
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,352
The new website seems to not want to offer partner airlines for award bookings. Exception is if there is zero DL flights to city. Ie AMS-LAX even though there's award space on KLM on days I'm searching, only DL options via ATL, SLC, JFK, etc are provided. Even going as far as giving double connects, but refusing to show partner options . Seems like the changes are more than just cosmetic.
Jul 10, 2018, 1:05 pm
#29
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
The new website seems to not want to offer partner airlines for award bookings. Exception is if there is zero DL flights to city. Ie AMS-LAX even though there's award space on KLM on days I'm searching, only DL options via ATL, SLC, JFK, etc are provided. Even going as far as giving double connects, but refusing to show partner options . Seems like the changes are more than just cosmetic.
What results do you get when you search for the same on m.delta.com? And in the app?
Jul 10, 2018, 2:44 pm
#30
Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,053
The old site allowed me to filter my search results by connecting airport. That's gone now. I am also getting ridiculous errors, like when searching for a flight from ATL-SLC, I got a screen that said that neither Delta nor it's partners fly between the selected airports.
When entering the initial search information, there is a box to input connecting airport. I enter PVG and my search results in 15 options, all of which connect at ICN while not displaying the 15 options via PVG that I can find on ITA.Attractive aesthetics are great, but not at the expense of functionality.
