Can I ask compensation for delta change route
Jun 27, 2018, 12:35 pm
#1
Original Poster
Join Date: Sep 2013
Location: Seattle
Posts: 22
Can I ask compensation for delta change route
Delta cancelled SEA-HKG route from Oct 4th. They called me to provide reroute from ICN which is OK for me.
Original arrival time in HKG is 5:05 PM, now there is 6 hours delay till 10:30 PM, probably I pass the custom by midnight.
Currently they only offer me to change the flight by ICN, any other thing can I ask for. First time deal with this situation.
I redeem ticket by miles BTW, flight before Christmas
Original arrival time in HKG is 5:05 PM, now there is 6 hours delay till 10:30 PM, probably I pass the custom by midnight.
Currently they only offer me to change the flight by ICN, any other thing can I ask for. First time deal with this situation.
I redeem ticket by miles BTW, flight before Christmas
Last edited by weever; Jun 27, 2018 at 12:48 pm
Jun 27, 2018, 12:45 pm
#2
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
DL's sole obligation is to reroute you or to refund your ticket without any penalty.
If there is some other routing which you prefer, just call DL and provide the dates and flight numbers. DL may be reluctant to book you on anything other than DL or SkyTeam flights given that there is a good alternative.
If for any reason, that other ticket is cheaper today, whether in miles or cash, have DL refund your current ticket and book the new one (but book the new ticket first).
If there is some other routing which you prefer, just call DL and provide the dates and flight numbers. DL may be reluctant to book you on anything other than DL or SkyTeam flights given that there is a good alternative.
If for any reason, that other ticket is cheaper today, whether in miles or cash, have DL refund your current ticket and book the new one (but book the new ticket first).
Jun 27, 2018, 12:51 pm
#3
Original Poster
Join Date: Sep 2013
Location: Seattle
Posts: 22
DL's sole obligation is to reroute you or to refund your ticket without any penalty.
If there is some other routing which you prefer, just call DL and provide the dates and flight numbers. DL may be reluctant to book you on anything other than DL or SkyTeam flights given that there is a good alternative.
If for any reason, that other ticket is cheaper today, whether in miles or cash, have DL refund your current ticket and book the new one (but book the new ticket first).
If there is some other routing which you prefer, just call DL and provide the dates and flight numbers. DL may be reluctant to book you on anything other than DL or SkyTeam flights given that there is a good alternative.
If for any reason, that other ticket is cheaper today, whether in miles or cash, have DL refund your current ticket and book the new one (but book the new ticket first).
Jun 27, 2018, 2:19 pm
#5
Original Poster
Join Date: Sep 2013
Location: Seattle
Posts: 22
Anyway, I have to deal later arrival.
Jun 27, 2018, 2:57 pm
#6
Join Date: Nov 2013
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Posts: 4,422
Oh I misunderstood, I thought you were traveling on Oct 4 which was the first day of the route cancellation.
Jun 27, 2018, 5:29 pm
#8
Join Date: Apr 2016
Location: Key West
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Jun 27, 2018, 6:13 pm
#10
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Jun 27, 2018, 9:50 pm
#11
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With numerous ST options I doubt it. On top of KE via ICN, there's going via PVG/PEK and connect onto MU/CZ to HKG.
Jun 27, 2018, 11:48 pm
#12
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No chance. MU through PVG would most likely be possible or perhaps CZ through PVG or CAN.
Jun 27, 2018, 11:54 pm
#13
Join Date: Aug 2017
Posts: 1,610
Get the ICN flight option before everyone else books it up.
Save your original HKG email, and the new boarding pass.
Once you have flown (and only after then), send a nice email to delta with your original reservation and what you actually flown, asking if you can please be given some miles back for your inconvenience. You'll probably get 5000 - 10000 delta miles back.
Save your original HKG email, and the new boarding pass.
Once you have flown (and only after then), send a nice email to delta with your original reservation and what you actually flown, asking if you can please be given some miles back for your inconvenience. You'll probably get 5000 - 10000 delta miles back.
Jun 28, 2018, 8:39 am
#14
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Location: DCA
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Posts: 50,262
OP claims that he checked and nothing else was to his liking. If that is the case, the choice is simple.