Diamond Service/Support - always disaster or it's just me?
Jun 12, 2018, 4:56 pm
#46
Join Date: Sep 2017
Location: ATL
Programs: A few
Posts: 133
I'll blame it on many years of JetA fumes ... or too many brain cells lost to adult beverages in my younger years
Aug 23, 2018, 7:11 am
#47
Original Poster
Join Date: Apr 2010
Location: Cape Town, WC
Programs: AF LTP, LH Sen, M Amb
Posts: 400
Just to give you an update on my experience conclusion.
I got a phone call from DL Customer Care 40 days past I submitted my complaint. They offered 600 EUR mandatory compensation (EU261/2004) and 63% ($150) of an overnight accommodation costs at an airport Courtyard San Diego ($237) that I booked last minute for myself due to a very late arrival. I then asked if they wish to offer additional goodwill compensation besides what they're mandated by the law and was given 10,000 miles.
I would let you judge how good that was.
Overall I'm more than satisfied with the compensation, but that's all basically thanks to good EU customer protection laws.
I got a phone call from DL Customer Care 40 days past I submitted my complaint. They offered 600 EUR mandatory compensation (EU261/2004) and 63% ($150) of an overnight accommodation costs at an airport Courtyard San Diego ($237) that I booked last minute for myself due to a very late arrival. I then asked if they wish to offer additional goodwill compensation besides what they're mandated by the law and was given 10,000 miles.
I would let you judge how good that was.
Overall I'm more than satisfied with the compensation, but that's all basically thanks to good EU customer protection laws.
Last edited by urww; Aug 23, 2018 at 7:17 am
Aug 23, 2018, 7:13 am
#48
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,509
