How to get more Job Well Done thank you certificates
May 12, 2018, 2:20 am
#16
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
Can always use "Comment/Complaint" to send in some kind words, you'll get a response,too.
May 12, 2018, 3:01 pm
#17
Original Poster
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
For me, I see when people are doing exceptional service/attitude. I gave one to a person that was directing people are they came out of the ATL customs area. I was waiting for someone for about 15 minutes, and the person was just super friendly, enthusiastic and great energy. She was shocked and didn't even know what it was.
Usually, I'm given them to check-in counter agents or FAs that did some extra special or just really had great attitude. Everyone is very thankful for it and happy, so I'm shocked it's just worth $5 in value.
Usually, I'm given them to check-in counter agents or FAs that did some extra special or just really had great attitude. Everyone is very thankful for it and happy, so I'm shocked it's just worth $5 in value.
May 13, 2018, 9:47 am
#19
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
Simple. Go to Dollar General store they sell thank you card 2 for $1.00. Then go to Starbucks and buy $100 worth of $5.00 gift cards: https://www.starbucks.com/card
Insert a gift card and write a personal note to amazing Delta FA.
Delta is being cheap - we don't have to be. I give one of these or one with a $5.00 Amazon gift cards on almost every single Delta flight I fly!
Insert a gift card and write a personal note to amazing Delta FA.
Delta is being cheap - we don't have to be. I give one of these or one with a $5.00 Amazon gift cards on almost every single Delta flight I fly!
May 13, 2018, 2:16 pm
#20
Join Date: Sep 2009
Programs: Waffle House DM
Posts: 467
If "going above and beyond" doesn't generate many candidates for you with a JWD certificate why not be a little more objective - ask yourself "did any Delta employee do something today that fundamentally made my travel easier or less stressful?" If you still can't find a candidate you should probably rush home and shout at the kids to get off your lawn...
May 13, 2018, 7:56 pm
#21
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
I believe that the JWD certs are not useful to regional jet crews, just mainline Delta employees .
May 13, 2018, 8:03 pm
#22
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
If "going above and beyond" doesn't generate many candidates for you with a JWD certificate why not be a little more objective - ask yourself "did any Delta employee do something today that fundamentally made my travel easier or less stressful?" If you still can't find a candidate you should probably rush home and shout at the kids to get off your lawn...
May 13, 2018, 10:33 pm
#23
Join Date: Aug 2004
Location: GRR
Programs: Delta Plat & Million Miler
Posts: 1,376
Maybe
Actual current employees would know better but a couple of years ago I had a cancelled flight and found myself on the hotel shuttle with the flight crew. I asked the FA next to me about JWD certificates. She said that they were greatly appreciated, that they got points in an online system for them, that a certificate was worth around $20 in things they could choose. She also said that short haul staff tended to do much better than long haul, for the simple reason that they interact with more passengers.
I do love giving them out and wish Delta gave us more.
May 14, 2018, 6:51 am
#25
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
JWD certs I tend to give to phone reps when they help with SkyMiles awards. I also give them to Twitter reps and they really appreciate it.
In addition to the value of a JWD, and maybe Widgets can confirm, I think the ones who get the most each year also get some kind of recognition from Delta?
May 14, 2018, 7:01 am
#26
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
You can give one to a phone agent - just give them the number. I'va also had a situation where I wanted to give one to someone and didn't have it with me. I emailed the number to their Delta email.
May 19, 2018, 9:32 am
#28
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Just got the 2nd packet, this time JWD certificates were included.
May 22, 2018, 8:08 am
#29
Original Poster
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
The regional crew members that I've given the JWD in the past, were very happy with them and knew exactly what they were. So I assume there's a way for them to redeem them.