Sudden Change in Aeromexico Earnings?
#46
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
I have completed my first trip for which this situation applies, and just submitted my request to delta for corrected MQM. I will report back how it goes. I would hope that the remedy promised by @SkyMilesTeam here holds.
#47
Join Date: Jul 2003
Location: Gig Harbor, WA
Programs: Delta Diamond, Delta 2MM, HHonors Gold, Bonvoy Titanium
Posts: 693
I have completed my first trip for which this situation applies, and just submitted my request to delta for corrected MQM. I will report back how it goes. I would hope that the remedy promised by @SkyMilesTeam here holds.
Thanks...keep us posted. Have a trip this Thursday (Panama) and another in September (Lima) where this would apply. Crossing fingers! Bought tix before the change.
#48
Join Date: Jun 2011
Location: ROM
Programs: BA Silver, UA, DL Gold, HH Gold
Posts: 321
I have completed my first trip for which this situation applies, and just submitted my request to delta for corrected MQM. I will report back how it goes. I would hope that the remedy promised by @SkyMilesTeam here holds.
Thanks
#49
Original Poster
Join Date: Jun 2015
Location: Seattle
Programs: DL DM; Hyatt Globalist; etc
Posts: 540
I have completed my first trip for which this situation applies, and just submitted my request to delta for corrected MQM. I will report back how it goes. I would hope that the remedy promised by @SkyMilesTeam here holds.
I have to say it's extremely irritating how difficult this is. I wish I could just call someone and give them all of the information over e-mail while on the phone and get credited..
#50
Join Date: Dec 2009
Posts: 337
Leaving this weekend for SEA>SCL, up front for both legs are not really full at all. Although more than they showed few weeks ago.
SEA>MEX (737) shows 5 taken seats, myself included
MEX>SCL (787) shows 9 taken seats
SCL>MEX shows 19 taken seats and finally
MEX>SEA shows 7 taken seats
Guess we will see. And will also update as to any issues or time frame to get credited the Original stated MQM (and for that matter correct MQD). Certainly planning to keep all boarding passes, etc.
SEA>MEX (737) shows 5 taken seats, myself included
MEX>SCL (787) shows 9 taken seats
SCL>MEX shows 19 taken seats and finally
MEX>SEA shows 7 taken seats
Guess we will see. And will also update as to any issues or time frame to get credited the Original stated MQM (and for that matter correct MQD). Certainly planning to keep all boarding passes, etc.
#51
Join Date: Apr 2012
Posts: 102
Be prepared to stay on top of getting your miles with Delta for recent trips on Aeromexico. I took a roundtrip business class trip on Aeromexico back in Feb. After waiting a few weeks, I saw that the miles didn't post to my account at all. I wrote Delta at the beginning of March. Received an email 3 weeks later asking for boarding passes. I sent the boarding passes, received an email a week stating later that I would now be given credit for the miles. Saw online that I was given insufficient credit (didn't get the bonus for business class), so I wrote back asking for correct credit. Received an email two weeks later confirming that I'd received credit for this trip. The email didn't mention the fact that I was given insufficient credit. So I wrote back yet again clearly explaining that the mileage credit I'd received was wrong. Received an email two weeks later finally granting me the correct credit. Fun game!
#52
Join Date: Sep 2011
Location: Los Angeles
Programs: AA Platinum, HH Diamond, Delta Platinum
Posts: 130
I recently did 2 back to backs on Aeromexico. Both in I/J class for the 200% MQM. At first, the miles were posted incorrectly. I did contact Delta to send in copies of my boarding passes and ticket purchase receipts. They saw that I was to be credited 200% for the MQM and say they're going to make the change. I should see it in 7-10 days. Trust me, I check every single day!
#53
Join Date: Dec 2009
Posts: 337
I returned on a SEA-MEX-SCL (and back) on Sunday, 6 May and by 8 May I had 3 (of the 4 flights) showing up in my SM account. They were reflecting the MQM's of a flight AFTER 1 Apr (as expected) even though these were purchased with an understanding that the MQM's on this fight would have been 200% of base miles vs 150% (which is what I have currently)
Used the website to ask to have the additional MQM's applied and provided my boarding passes.
Also asked to have the "missing" MEX-SEA segment added as it was missing entirely for some reason.
So like others, its now a waiting game to see how long before I get a reply and what more they will ask for. Hopefully will not require me to repeatedly ask to have the CORRECT MQM's applied, per statements by @SkyMilesTeam account. (fingers crossed)
Used the website to ask to have the additional MQM's applied and provided my boarding passes.
Also asked to have the "missing" MEX-SEA segment added as it was missing entirely for some reason.
So like others, its now a waiting game to see how long before I get a reply and what more they will ask for. Hopefully will not require me to repeatedly ask to have the CORRECT MQM's applied, per statements by @SkyMilesTeam account. (fingers crossed)
#54
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
I returned on a SEA-MEX-SCL (and back) on Sunday, 6 May and by 8 May I had 3 (of the 4 flights) showing up in my SM account. They were reflecting the MQM's of a flight AFTER 1 Apr (as expected) even though these were purchased with an understanding that the MQM's on this fight would have been 200% of base miles vs 150% (which is what I have currently)
Used the website to ask to have the additional MQM's applied and provided my boarding passes.
Also asked to have the "missing" MEX-SEA segment added as it was missing entirely for some reason.
So like others, its now a waiting game to see how long before I get a reply and what more they will ask for. Hopefully will not require me to repeatedly ask to have the CORRECT MQM's applied, per statements by @SkyMilesTeam account. (fingers crossed)
Used the website to ask to have the additional MQM's applied and provided my boarding passes.
Also asked to have the "missing" MEX-SEA segment added as it was missing entirely for some reason.
So like others, its now a waiting game to see how long before I get a reply and what more they will ask for. Hopefully will not require me to repeatedly ask to have the CORRECT MQM's applied, per statements by @SkyMilesTeam account. (fingers crossed)
#56
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
Checking back in after post #46 . I just got an email from Delta saying that my MQM would be corrected. Specifically:
will report back again if/when MQM is updated
Dear Mr. angra,
RE: Case Number XXXXXXXX
Thank you for your email.
I have requested the proper MQM credit for you on your Aeromexico ticket
for April XX, 2018 and the return on April XX, 2018, on ticket
#006XXXXXXXXXX .
Thank you again for giving us an opportunity to respond to your concern.
We very much appreciate your 1.XX Million Miler/Diamond Medallion
loyalty to Delta and look forward to the privilege of serving you again
soon.
Sincerely,
Agent Name
Diamond Desk
RE: Case Number XXXXXXXX
Thank you for your email.
I have requested the proper MQM credit for you on your Aeromexico ticket
for April XX, 2018 and the return on April XX, 2018, on ticket
#006XXXXXXXXXX .
Thank you again for giving us an opportunity to respond to your concern.
We very much appreciate your 1.XX Million Miler/Diamond Medallion
loyalty to Delta and look forward to the privilege of serving you again
soon.
Sincerely,
Agent Name
Diamond Desk
#58
Join Date: Dec 2009
Posts: 337
Thats good to hear. I suspect I sent in info to Delta week or so after you did. Not heard anything from them yet other than acknowledgment that a ticket was created for them, that it can take 30 day for reply. Submitted on 9 May so hopefully in the next week or so will hear something back that they starting to "turn the crack" on the process and will review and post the correct MQM adjustments. Lots of fun. Have 3 more trips that fall under the time period that they said should be covered.
#59
Original Poster
Join Date: Jun 2015
Location: Seattle
Programs: DL DM; Hyatt Globalist; etc
Posts: 540
Thats good to hear. I suspect I sent in info to Delta week or so after you did. Not heard anything from them yet other than acknowledgment that a ticket was created for them, that it can take 30 day for reply. Submitted on 9 May so hopefully in the next week or so will hear something back that they starting to "turn the crack" on the process and will review and post the correct MQM adjustments. Lots of fun. Have 3 more trips that fall under the time period that they said should be covered.
Im going to write in tonight and ask for the correction, it looks like people have been getting them, so I’m hopeful.
#60
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
There is a VERY nice new run I just posted over in business class mileage run section of FlyerTalk btw. Doubt it will last much beyond today.