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Disappointing Return Flight on Older Airplane
Attention Delta: If a blue collar client is paying $750 for first class both ways of a trip, shouldn’t the amenities offered be the same? Flying from JFK (Flight DL482) we had inflight movies and wonderful in-flight internet with wonderful staff and constant food. On the way home I was notified with this alert [img]cid:E04C1F9D-3D3E-4D8D-B394-BF5ABE0D82B2[/img] The truth of the matter is we are sitting in an old plane (Flight DL790) no prior notification from boarding regarding the lack of, inflight movie service or any TV’s at all and no WiFi (you had to download the app but couldn’t because you were in the air) as the not so friendly crew explained it. So after a nice flight down, a great family vacation and the happiness and excitement that we paid the extra money for the luxury of first class heading home, I am sitting in a seat that can be equaled to an Emergancy Exit location 15 rows back. So if the cost the same when the amenities of first class are offered and I should be reimbursed $350 when I'm seating in nothing better that good old coach seating. *Please don’t tell me first boarding - I have a baby so either way I would have boarded *Please don’t tell me drinks, the robotic flight attendant rapidly went up the four rows twice in five minutes with champagne and orange juice. Was not the same service I received on the way down. *Please don’t tell me it was a last minute change we received notification 24 hours prior to flight requesting that we pick our seats and noticed only 4 rows in first class vs the five rows going down I will call the Delta Customer Service line Friday, and post this email in every social media group I know as well as the FDA website and Delta Yelp, Facebook, Instagram and whatever other venue I can show my displeasure. Look forward to a personal response not a generic robotic reply.... |
Welcome to FT, Stu Siegel!
I'm not sure what notification you received, as your link doesn't show. Also, I'm not clear what blue collar has to do with anything, and $750 for a return F ticket can be very expensive or very cheap, you don't say where you were travelling from and to. You could have asked for as many drinks as you liked. I'm sure the cabin crew would happily have obliged (though I was not there). What difference does it make whether there are four or five rows? I'm not sure I follow. There is always a risk of a plane swap which may or may not have the seats that you expect. There is no recourse to DL as this would have been made clear in the terms of your booking. You may get a gesture of goodwill from the airline (a few miles), but the reasons you list do not qualify for a refund. Complaining to the FDA sure is a strange one. Was the food unfit for human consumption? |
This appears to have been a JFK-PUJ roundtrip.
I do not know why the OP would expect wifi over the Atlantic. And I have no idea why the OP intends to contact the FDA. |
Originally Posted by UpgradeMe
(Post 29531632)
And I have no idea why the OP intends to contact the FDA.
But seriously, OP paid for a First Class experience and was disappointed in what he got. Write the airline and plead your case. Maybe your expectations are a bit unrealistic, or maybe you'll get some satisfaction. It doesn't hurt to try. |
Moving to the Delta forum.
chgoeditor co-moderator, Info Desk |
If OP is really only pissed about the in-flight movie, paying extra for F isn't relevant since there aren't any planes I know of that have seat-back screens in F only.
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The DL (and other US airlines) North American F seat is nothing to write home abouf, for sure. But it's a bit silly to say it's no better than sitting in an exit row.
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Originally Posted by Stu Siegel
(Post 29531525)
Attention Delta: If a blue collar client is paying $750 for first class both ways of a trip, shouldn’t the amenities offered be the same? So if the cost the same when the amenities of first class are offered and I should be reimbursed $350 when I'm seating in nothing better that good old coach seating. And no, there is no way in hell you deserve to get half your ticket refunded, as Delta did get you where you needed to go....something far more important than whether or not you got to watch a movie along the way. Lastly, just because it's a round trip doesn't mean both directions of travel price out the same. The price can be affected by flight time, date, general supply and demand, etc. so even if a refund was due (it's not) it wouldn't necessarily be half your ticket cost. |
Stu, Welcome to FlyerTalk . . . . if you ever come back . . . .
Aeroplanes, along with trains, and buses, and cars - - BREAK! They just do! :) If your flight would have been out of Atlanta, they would likely have had many planes to swap out for. Out of PUJ, there really isn't much they can do! Entertainment and internet systems won't get fixed at a distant, tiny outstation. They could have canceled the flight and flown it back to the USA empty, but, that would be ridiculous. They are running an airline - not a movie theater. Their remedy in these situation is usually to dole out lotsa SkyMiles, but, if you don't like whatever offer they make, you can always ask for more. I'm curious to know what you think they should've done? :) |
We'll never see poor Stu again. He's busy posting "this email in every social media group I know."
IBTL |
Originally Posted by davetravels
(Post 29532563)
I'm curious to know what you think they should've done? :) but like howste says, we're never going to see this guy again |
Route is flown by an A320. DL is in the process of putting AVOD in all the A320's, but has not quite finished yet. 37 out of 62 aircraft have been modded to the A32M configuration with AVOD and another 3 are currently in mod's and there are 22 A32K's currently flying without AVOD.
https://www.flyertalk.com/forum/delt...ds-thread.html |
Originally Posted by LBJ
(Post 29532644)
Route is flown by an A320. DL is in the process of putting AVOD in all the A320's, but has not quite finished yet. 37 out of 62 aircraft have been modded to the A32M configuration with AVOD and another 3 are currently in mod's and there are 22 A32K's currently flying without AVOD.
https://www.flyertalk.com/forum/delt...ds-thread.html |
Originally Posted by Stu Siegel
(Post 29531525)
I will call the Delta Customer Service line Friday, and post this email in every social media group I know as well as the FDA website and Delta Yelp, Facebook, Instagram and
whatever other venue I can show my displeasure.
Originally Posted by pvn
(Post 29532637)
he already told you, he wants half his money back.
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Originally Posted by Stu Siegel
(Post 29531525)
The truth of the matter is we are sitting in an old plane (Flight DL790) no prior notification from boarding regarding the lack of, inflight movie service or any TV’s at all and no WiFi (you had to download the app but couldn’t because you were in the air) as the not so friendly crew explained it. |
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