DL survey implies- we don't need old people!
Mar 10, 2018, 12:22 pm
#1
Original Poster
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
DL survey implies- we don't need old people!
Today I get a survey on the DL app which I took, and afterwards it asked if I wanted to participate in an online community to give opinions, etc. Usually I would decline but I accepted, more out of curiosity than anything else.
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another 20 years of serious flying left.
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another 20 years of serious flying left.
Mar 10, 2018, 12:32 pm
#2
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Today I get a survey on the DL app which I took, and afterwards it asked if I wanted to participate in an online community to give opinions, etc. Usually I would decline but I accepted, more out of curiosity than anything else.
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another 20 years of serious flying left.
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another 20 years of serious flying left.
Is this a joke?
Mar 10, 2018, 12:42 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Today I get a survey on the DL app which I took, and afterwards it asked if I wanted to participate in an online community to give opinions, etc. Usually I would decline but I accepted, more out of curiosity than anything else.
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another 20 years of serious flying left.
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another 20 years of serious flying left.
You are already a DM, so management may feel they have you hooked. They may be looking to plow other, fallow ground.
For example, I would expect that Va Ave management is more interested in devoting attention to a SEA GM rather than a ATL DM.
Get used to being taken for granted.
Mar 10, 2018, 2:39 pm
#6
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
Today I get a survey on the DL app which I took, and afterwards it asked if I wanted to participate in an online community to give opinions, etc. Usually I would decline but I accepted, more out of curiosity than anything else.
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another20 30+ years of serious flying left.(Fixed that for you.)
After inputting my status and age (51-64 was the range) it said I'm not eligible.
So they are not interested in the opinions of a 51 year old DM. Nice way to alienate your customers DL!
Someone at 51 who flies DM miles could have another
My oldest will be 59 this year.
I get that "not qualified for this survey" all the time. I think I fall into the group of people with lots of discretionary income who don't spend on things they're interested in.
Mar 10, 2018, 2:57 pm
#8
Join Date: Jan 2014
Location: PDX
Posts: 61
Rather than alienate customers, they would generate less ill will by letting everyone take the survey and then quietly ignore those they don't want to use. But that doesn't seem to be the Delta way. Better to publicly say to you that your opinions aren't important to them.
Mar 10, 2018, 3:15 pm
#9
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 869
I actually work in market research - different research initiatives can vary pretty widely in the target group they're going after, so the specific survey might have been targeted towards a given demographic (the qualifications for which could be all over the map, so hard to speculate - for example, they might be specifically looking for people who aren't frequent DL fliers).
Or, as mentioned above, it's possible that they might have maxed out on people in a certain group (e.g. DMs between 50-60 years old) and they're looking for other types of people to fill different quotas.
Or, as mentioned above, it's possible that they might have maxed out on people in a certain group (e.g. DMs between 50-60 years old) and they're looking for other types of people to fill different quotas.
Last edited by Cory6188; Mar 10, 2018 at 9:03 pm
Mar 10, 2018, 4:45 pm
#11
Original Poster
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
Mar 11, 2018, 12:45 am
#14
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
I actually work in market research - different research initiatives can vary pretty widely in the target group they're going after, so the specific survey might have been targeted towards a given demographic (the qualifications for which could be all over the map, so hard to speculate - for example, they might be specifically looking for people who aren't frequent DL fliers).
Or, as mentioned above, it's possible that they might have maxed out on people in a certain group (e.g. DMs between 50-60 years old) and they're looking for other types of people to fill different quotas.
Or, as mentioned above, it's possible that they might have maxed out on people in a certain group (e.g. DMs between 50-60 years old) and they're looking for other types of people to fill different quotas.
Mar 11, 2018, 3:14 am
#15
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
