"Your Upgraded Seat" email, twice
Feb 17, 2018, 7:51 am
#1
Original Poster
Join Date: Sep 2004
Programs: DL Platinum; former CO Gold; HHonors Gold
Posts: 62
"Your Upgraded Seat" email, twice
Is it just me, or do we all get two identical emails about the same upgrade?
In the most recent instance, I got notice two days ago that one leg of my flight tomorrow was upgraded to First. Nice.
Today, I got an identical notice, "Your Upgraded Seat." I wanted to get excited that the other leg had also been upgraded. But no, it was the same notice all over again. It wasn't an upgrade to Comfort+ or anything like that. The four seat assignments and classes of service on my round trip were identical in the two notifications.
"Your Upgraded Seat" is supposed to create (ever so slight) euphoria. But the repetition creates (ever so slight) disappointment and confusion.
In the most recent instance, I got notice two days ago that one leg of my flight tomorrow was upgraded to First. Nice.
Today, I got an identical notice, "Your Upgraded Seat." I wanted to get excited that the other leg had also been upgraded. But no, it was the same notice all over again. It wasn't an upgrade to Comfort+ or anything like that. The four seat assignments and classes of service on my round trip were identical in the two notifications.
"Your Upgraded Seat" is supposed to create (ever so slight) euphoria. But the repetition creates (ever so slight) disappointment and confusion.
Feb 17, 2018, 9:51 am
#3
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Feb 17, 2018, 11:48 am
#5
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
Is it just me, or do we all get two identical emails about the same upgrade?
In the most recent instance, I got notice two days ago that one leg of my flight tomorrow was upgraded to First. Nice.
Today, I got an identical notice, "Your Upgraded Seat." I wanted to get excited that the other leg had also been upgraded. But no, it was the same notice all over again. It wasn't an upgrade to Comfort+ or anything like that. The four seat assignments and classes of service on my round trip were identical in the two notifications.
"Your Upgraded Seat" is supposed to create (ever so slight) euphoria. But the repetition creates (ever so slight) disappointment and confusion.
In the most recent instance, I got notice two days ago that one leg of my flight tomorrow was upgraded to First. Nice.
Today, I got an identical notice, "Your Upgraded Seat." I wanted to get excited that the other leg had also been upgraded. But no, it was the same notice all over again. It wasn't an upgrade to Comfort+ or anything like that. The four seat assignments and classes of service on my round trip were identical in the two notifications.
"Your Upgraded Seat" is supposed to create (ever so slight) euphoria. But the repetition creates (ever so slight) disappointment and confusion.
Feb 17, 2018, 12:27 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,353
I'm finding the emails to be more inconsistent (same with schedule change notifications). I find I get two for C+. First when I book and self-upgrade. And then I seem to get another one sometime within the FC UG window. I open it thinking I've been upgraded to First, only to see it's just the same seat in C+. And yet, for some of my past non-gate upgrades this year, I only noticed I was upgraded because I checked the App within the UG window, but never received an email about being upgraded to FC.
Feb 17, 2018, 7:06 pm
#7
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
I too just received two identical emails for an upcoming reservation in April that hasn’t been touched in months. I just shrugged and chalked it up to schedule change Saturday...
Feb 18, 2018, 5:59 am
#8
Join Date: Aug 2004
Location: GRR
Programs: Delta Plat & Million Miler
Posts: 1,376
Me too
For awhile now I have been getting an email when the upgrade processes, which makes me happy. Then, the day before, I get another (which gets my hopes up then dashes them) about the same upgrade 
Feb 18, 2018, 9:58 am
#9
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
And just got another two bogus emails for a total of four this weekend about the same itinerary. I also got a Priceline schedule change notice. Bonus points - I don’t actually see any change in the flight numbers or times...
Feb 18, 2018, 2:47 pm
#11
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
this happened for one of my flights recently. i was upgraded at booking as a PM to y+ and on the return flight received a second email the day before departure. I initially thought it was an upgrade to f but sadly was just a redundant email
Feb 19, 2018, 1:58 pm
#12
Join Date: Dec 2008
Programs: DL Plat, Hilton Diamond
Posts: 325
Exactly the same thing just happened to me for a flight tomorrow. Got this email: "MOVE ON UP. BE ON YOUR WAY, THE MEDALLION WAY. It's our pleasure to confirm your Complimentary Upgrade" for an upgrade to C+ that I got at booking as a PM.
Feb 27, 2018, 9:39 am
#13
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta PM 2MM, Marriott Lifetime Titanium
Posts: 511
If you automatically book a C+ seat because of your status, you already know you are upgraded, an email repeating the same info just makes one think you have been upgraded to F. It would be better to receive only emails that are new information.
Feb 27, 2018, 1:16 pm
#14
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
Yeah, they could just clear it up by simply saying what you are upgraded for, C+ or F.
Feb 27, 2018, 4:25 pm
#15
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
Remember when we could book right into C+ when you bought your ticket? Now, it just rubs the disappointment in when I get that email after booking myself into C+ and some teensy weensy subconscious part of me thinks Delta processed me into F. Boy, kicking a guy when he's down by sending the email twice...