Booking Class Error RT
Dec 9, 2017, 3:51 pm
#1
Original Poster
Join Date: Dec 2017
Programs: Delta, Alaska, BA
Posts: 15
Booking Class Error RT
I am looking at a round trip award and think i've found an error.
I select Main Cabin for the outbound then select Delta One for the return flight and on the next page it shows Delta One (O) for both legs. The price in miles is 165,000 which is less than selecting Delta One both ways.
Would Delta honor this booking or is it too risky?
I select Main Cabin for the outbound then select Delta One for the return flight and on the next page it shows Delta One (O) for both legs. The price in miles is 165,000 which is less than selecting Delta One both ways.
Would Delta honor this booking or is it too risky?
Dec 10, 2017, 10:25 am
#3
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,611
Random stuff happens. I need to try this on my next award booking. On past apparent mistakes in my favor, Delta has never asked to claw back miles or cash. In regards to awards, I typically get hosed on the connecting domestic flights, and have to book them as separate cash tix so I don't pay way more miles on the complete rt award.
Dec 10, 2017, 11:24 am
#4
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
What is the route and dates? I tried several different routes and dates and when I selected main cabin outbound and D1 return, the outbound selection remained main cabin.
Okay, I played around some more and was able to get it to happen on certain flights. It doesn't seem specific to any particular route, flights or dates. But once you find a set of flights where it happens, it appears to be repeatable for those flights.
Okay, I played around some more and was able to get it to happen on certain flights. It doesn't seem specific to any particular route, flights or dates. But once you find a set of flights where it happens, it appears to be repeatable for those flights.
Last edited by xliioper; Dec 10, 2017 at 12:08 pm
Dec 10, 2017, 1:21 pm
#5
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
I am looking at a round trip award and think i've found an error.
I select Main Cabin for the outbound then select Delta One for the return flight and on the next page it shows Delta One (O) for both legs. The price in miles is 165,000 which is less than selecting Delta One both ways.
Would Delta honor this booking or is it too risky?
I select Main Cabin for the outbound then select Delta One for the return flight and on the next page it shows Delta One (O) for both legs. The price in miles is 165,000 which is less than selecting Delta One both ways.
Would Delta honor this booking or is it too risky?
Dec 13, 2017, 5:37 pm
#6
Join Date: Mar 2015
Programs: DL DM MM
Posts: 184
It seems that Delta very rarely makes errors in fare class in the customer's favor. There's been a lot of threads where FTers have complained about having their premium tickets downgraded without explanation. If this wasn't programmed into their computer systems, you would think it would go both ways.