Where to locate cancelled ticket online?
Dec 4, 2017, 10:35 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Where to locate cancelled ticket online?
Dear all,
I cancelled a ticket due to an illness. Delta will waive the change fee, but I need to call in make the reservation. They told me the old ticket number would should up in my wallet.
The ticket isn’t there (though I do have a record of the number).
Is there a different place I should be looking at online?
I cancelled a ticket due to an illness. Delta will waive the change fee, but I need to call in make the reservation. They told me the old ticket number would should up in my wallet.
The ticket isn’t there (though I do have a record of the number).
Is there a different place I should be looking at online?
Dec 5, 2017, 2:35 am
#2
Join Date: Jun 2017
Programs: DL Gold, SPG/Marriott Gold
Posts: 171
Dear all,
I cancelled a ticket due to an illness. Delta will waive the change fee, but I need to call in make the reservation. They told me the old ticket number would should up in my wallet.
The ticket isn’t there (though I do have a record of the number).
Is there a different place I should be looking at online?
I cancelled a ticket due to an illness. Delta will waive the change fee, but I need to call in make the reservation. They told me the old ticket number would should up in my wallet.
The ticket isn’t there (though I do have a record of the number).
Is there a different place I should be looking at online?
Dec 5, 2017, 3:27 am
#3
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,200
Dear all,
I cancelled a ticket due to an illness. Delta will waive the change fee, but I need to call in make the reservation. They told me the old ticket number would should up in my wallet.
The ticket isn’t there (though I do have a record of the number).
Is there a different place I should be looking at online?
I cancelled a ticket due to an illness. Delta will waive the change fee, but I need to call in make the reservation. They told me the old ticket number would should up in my wallet.
The ticket isn’t there (though I do have a record of the number).
Is there a different place I should be looking at online?
Dec 5, 2017, 7:49 am
#4
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
i just thought the value would be stored online. But if it isn’t, it isn’t!
Dec 5, 2017, 8:35 am
#5
Join Date: Dec 2013
Location: Boston
Programs: DL PM/1 MM, Bonvoy LTT
Posts: 100
I had this happen to me on a recently cancelled flight. I got a different answer on the two times I called about if or when it might show up in my account online as cancelled tickets in the past had always shown up in my account when I logged in. One agent said it would never show up and that I needed to call when I wanted to use it, while another agent said I needed to wait until the return date of the original ticket had gone by for the credit to appear in my account (noting that I could always call to have it applied before then). In the end, neither of those things happened. When I finally did call to use part of the credit though, the remaining amount of the credit appeared in my wallet.
Dec 5, 2017, 9:48 am
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
When I had a trip canceled due to DL stubbornly misinterpreting China's transit without visa (TWOV)_ policy and insisting that my trip required a visa because the very senior redcoat (thank you!) didn't believe that anyone could go to China without a visa (don't many Chinese (and Japanese, etc.) citizens do this every day?), I had to find the old ticket number and PNR in my email in order to re-use the GUCs and DL credit. There was nothing in my account and nothing that DM agents/supervisors could find.