Changes in service on flights < 350 miles
Nov 13, 2017, 7:19 pm
#1
Original Poster
Join Date: Jul 2006
Programs: Delta Platinum, Hilton Diamond, Marriott Gold
Posts: 62
Changes in service on flights < 350 miles
I learned something new today - flying MSP->MDW in E+ I was a bit confused when they said 'due to the short duration of our flight, we only offer delta express service of water and coffee on this flight'. So naturally I asked @Delta on Twitter, to learn that they have a new policy for E+ for flights < 350 miles - complimentary drinks don't apply.
Was this announced somewhere and I just missed it? I am sure its not that long ago I had E+ on that route and got whatever I wanted to drink.
And really sucks since MSP->MDW is a 348 mile flight, that usually is flown around 430 miles...
Was this announced somewhere and I just missed it? I am sure its not that long ago I had E+ on that route and got whatever I wanted to drink.
And really sucks since MSP->MDW is a 348 mile flight, that usually is flown around 430 miles...
Nov 13, 2017, 7:38 pm
#4
Original Poster
Join Date: Jul 2006
Programs: Delta Platinum, Hilton Diamond, Marriott Gold
Posts: 62
When I read their small print on their web site, it says 'complimentary beer and wine in economy comfort is offered on flights that offer beverage service in the Main Cabin'
I am guessing that since 'Express' service is not 'beverage service' - they have an out.
What BS.
Nov 13, 2017, 7:58 pm
#6
Join Date: Sep 2010
Location: Minneapolis
Programs: Delta Platinum Million Miler, Hyatt Globalist, Hilton Diamond and Marriott Gold
Posts: 1
Appears to be a discrepancy in the message.
I called and wrote my complaints to Delta this evening. They actually already returned my call but pointed that the new policy was in force... However, I found the following information on the Website and really feel cheated...
In addition to standard onboard fare, you can snack better with Delta Comfort+. Enjoy fresh fruit and other premium snacks on many routes over 900 miles when meal service is not available. Plus, on flights over 250 miles, Starbucks® coffee, beer, wine and spirits for 21+.
In addition to standard onboard fare, you can snack better with Delta Comfort+. Enjoy fresh fruit and other premium snacks on many routes over 900 miles when meal service is not available. Plus, on flights over 250 miles, Starbucks® coffee, beer, wine and spirits for 21+.
Nov 13, 2017, 8:32 pm
#8
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,355
Yep - we got a full meal (breakfast) on LCY-DUB, which is 299 miles, on BA (E-170). Sad that DL can't even complete a beverage service to ~5 rows of C+ on a route like this.
Nov 13, 2017, 8:58 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
Here's the thread discussing the changes. You should still get beer and wine in C+ on flights under 350 miles and greater than 250 --
Delta is modifying its beverage service in C+ & coach 251-350 mile flights
Delta is modifying its beverage service in C+ & coach 251-350 mile flights
Nov 13, 2017, 10:12 pm
#11
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Still, if you're not happy with the service, send Ed a note and tell him what you think about his prime real estate.
Last edited by javabytes; Nov 13, 2017 at 11:24 pm
Nov 13, 2017, 11:21 pm
#12
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
I don't know if they're just trying to save catering costs or somehow believe the FA's can't actually do it, but it is a very bad decision from a passenger experience perspective. It is the kind of decision that can dually upset frequent and infrequent travelers. Frequent travelers notice the downgrade and reduction in quality compared to other airlines. Infrequent travelers don't know that the lack of service is due to flight length and can confuse it with bigger cuts.
Nov 14, 2017, 7:47 am
#14
Join Date: Jun 2008
Location: Northern Nevada
Programs: DL,EK
Posts: 1,652
When I flew EK DXB-MCT (217mi) in 1994, there was a hot meal service in Y on a 727. No idea if they still do this.
Nov 14, 2017, 7:57 am
#15
Suspended
Join Date: Dec 2011
Location: RDU
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Posts: 2,341
SEA-GEG DL refuses to do ANYTHING (even if you ask) on the same flight aboard a CRJ-700
AS somehow does the cart service and DL does nothing while AS does this on a plane twice the size (this was before the new "express" announcement too by DL)
FYI this flight is exactly 200 miles.