Not able to rebook on A350 J Class
Oct 18, 2017, 5:19 pm
#1
Original Poster
Join Date: Mar 2011
Location: BNA/LAX/BWI/SZX/SIN
Posts: 649
Not able to rebook on A350 J Class
I am ticketed in a revenue J seat. I had a massive schedule change this morning and requested to be re-routed on DTW-NRT-PVG, but after working with 3 agents in the last 3 hours and tried the route over a few days. Agents said that they tried long-sell, etc. but there seems to be a block, either from married segment logic or otherwise. I suspect that it will be challenging to rebook on the A350.
Anyone else has a similar experience?
Anyone else has a similar experience?
Oct 18, 2017, 5:23 pm
#2
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I am ticketed in a revenue J seat. I had a massive schedule change this morning and requested to be re-routed on DTW-NRT-PVG, but after working with 3 agents in the last 3 hours and tried the route over a few days. Agents said that they tried long-sell, etc. but there seems to be a block, either from married segment logic or otherwise. I suspect that it will be challenging to rebook on the A350.
Anyone else has a similar experience?
Anyone else has a similar experience?
I bet it's that absurd equipment surcharge that's preventing it. What was your original routing?
Oct 18, 2017, 5:30 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
When are you looking to travel? NRT-PVG ends next year. Was this awatd or cash?
The fare surcharge should have nothing to do with it. They simply tell computer even exchange instead of repricing.
The fare surcharge should have nothing to do with it. They simply tell computer even exchange instead of repricing.
Oct 18, 2017, 7:02 pm
#4
Original Poster
Join Date: Mar 2011
Location: BNA/LAX/BWI/SZX/SIN
Posts: 649
Cash ticket. NRT-PVG was available. But DTW-NRT could not be added to the itin. It should have been a simple re-route. One of the agents said that "system could not add point to point from Detroit" -
Oct 18, 2017, 7:10 pm
#5
Join Date: Dec 2012
Location: JFK/LGA
Programs: DL DM, HH Gold, SPG Platinum 100, National Executive Elite
Posts: 1,687
HUCA. you may want to ask for the intl reissues desk, they can override as needed.
Oct 19, 2017, 4:48 am
#8
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,039
Not exactly the same, but I had two J award seats HND-LAX-JFK in December that had an ugly schedule change a few months ago. I called and was able to get rebooked NRT-DTW-LGA without any issue or additional miles needed.
Oct 19, 2017, 6:39 am
#9
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190