Denied SkyClub Access
#1
Original Poster
Join Date: Oct 2017
Posts: 6
Denied SkyClub Access
ATL Concourse A near A17 Tuesday morning
Wife + Myself + 2yr old kiddo. We get swiped in w/ cards and boarding passes and were then told that we weren't allowed inside because we were carrying in outside food (our 2yr old's snacks for flight to SFO). Offers to leave his bagged food at the counter while we were inside went unaccepted by the agent.
Obviously this is ridiculous, but what's my recourse with Delta? Is there an email or phone number to contact? I'm a Platinum and this was our first Delta trip as a family outside of shuttle flights (LGA, BOS, ORD etc.) FWIW
Apologies if this is in the wrong forum or if I should know where to find this
Wife + Myself + 2yr old kiddo. We get swiped in w/ cards and boarding passes and were then told that we weren't allowed inside because we were carrying in outside food (our 2yr old's snacks for flight to SFO). Offers to leave his bagged food at the counter while we were inside went unaccepted by the agent.
Obviously this is ridiculous, but what's my recourse with Delta? Is there an email or phone number to contact? I'm a Platinum and this was our first Delta trip as a family outside of shuttle flights (LGA, BOS, ORD etc.) FWIW
Apologies if this is in the wrong forum or if I should know where to find this
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,476
ATL Concourse A near A17 Tuesday morning
Wife + Myself + 2yr old kiddo. We get swiped in w/ cards and boarding passes and were then told that we weren't allowed inside because we were carrying in outside food (our 2yr old's snacks for flight to SFO). Offers to leave his bagged food at the counter while we were inside went unaccepted by the agent.
Obviously this is ridiculous, but what's my recourse with Delta? Is there an email or phone number to contact? I'm a Platinum and this was our first Delta trip as a family outside of shuttle flights (LGA, BOS, ORD etc.) FWIW
Apologies if this is in the wrong forum or if I should know where to find this
Wife + Myself + 2yr old kiddo. We get swiped in w/ cards and boarding passes and were then told that we weren't allowed inside because we were carrying in outside food (our 2yr old's snacks for flight to SFO). Offers to leave his bagged food at the counter while we were inside went unaccepted by the agent.
Obviously this is ridiculous, but what's my recourse with Delta? Is there an email or phone number to contact? I'm a Platinum and this was our first Delta trip as a family outside of shuttle flights (LGA, BOS, ORD etc.) FWIW
Apologies if this is in the wrong forum or if I should know where to find this
#3
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,649
That seems quite absurd to me. Snacks for small children shouldnt prevent you from entry, filing a complaint online is really the only way to go. You will likely get an apology in the form of some skymiles.
#4
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,436
ATL Concourse A near A17 Tuesday morning
Wife + Myself + 2yr old kiddo. We get swiped in w/ cards and boarding passes and were then told that we weren't allowed inside because we were carrying in outside food (our 2yr old's snacks for flight to SFO). Offers to leave his bagged food at the counter while we were inside went unaccepted by the agent.
Obviously this is ridiculous, but what's my recourse with Delta? Is there an email or phone number to contact? I'm a Platinum and this was our first Delta trip as a family outside of shuttle flights (LGA, BOS, ORD etc.) FWIW
Apologies if this is in the wrong forum or if I should know where to find this
Wife + Myself + 2yr old kiddo. We get swiped in w/ cards and boarding passes and were then told that we weren't allowed inside because we were carrying in outside food (our 2yr old's snacks for flight to SFO). Offers to leave his bagged food at the counter while we were inside went unaccepted by the agent.
Obviously this is ridiculous, but what's my recourse with Delta? Is there an email or phone number to contact? I'm a Platinum and this was our first Delta trip as a family outside of shuttle flights (LGA, BOS, ORD etc.) FWIW
Apologies if this is in the wrong forum or if I should know where to find this
#5
Original Poster
Join Date: Oct 2017
Posts: 6
#6
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,105
Yeah thats pretty absurd. The intent of the rule is so pax aren't coming in with a bunch of fast food containers and leaving a mess, along with the smells. It shouldn't be to prevent a family with a bag of snacks for a child from entering... apparently the agent was in a particularly surly mood.
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What were the snacks and how did the agent even know you had them?
Not that smuggling ought to be necessary, but I've just always assumed that everything is a no go so what I do have goes into my carry-on somewhere.
Not that smuggling ought to be necessary, but I've just always assumed that everything is a no go so what I do have goes into my carry-on somewhere.
#11
Join Date: Jan 2008
Location: SLC
Programs: DL PM, Hilton/Marriott Gold
Posts: 971
I wonder if the club was crowded and the agent was looking for any excuse to deny entry? (Not to sidetrack the discussion into a fight about the intent of the rule, but the dragon was in her power to deny entry under the letter of the law)
#12
Join Date: Aug 2017
Location: Tahoe
Programs: Delta DM for now
Posts: 474
This seems incredibly petty, especially since you were willing to leave it at the counter with them. I've had my own sandwich before in a SC when it would otherwise potentially go bad being unrefrigerated in my bag for so long. I know your not suppose to do it but no one ever said anything and I hate throwing food away.
#13
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,456
This sounds petty. However, I doubt any lounge agent will be willing to safe keep your food. Unless they have a foodcheck system, the same agent may not be there when you are ready to leave.
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I'm not sure how you do anything other than draw a bright line when people have food out in the open.
An email to DL isn't going to generate anything more than a reference to the rule because DL has to back its employees up.