mglvrug

I had to cancel a trip booked with miles and, as one with Platinum status, I understood that there was no charge for this redeposit. After all, the pertinent footnote on the webpage says about Award Ticket Redeposit/Reissue: "Waived for Award Tickets redeemed from a Diamond or Platinum Medallion Member's account." The agent today on the phone said there was a $150 charge per person but she would waive it for me, indicating clearly that I was not entitled to that but she was doing me a favor. I said I understand that there was no fee for Platinum status folk. She said no and reiterated that there was indeed a $150 charge but she would waive it for me this time. Since I was getting what I wanted, I let it go.

But am I misreading the terms and conditions? Isn't the redeposit fee waived as a benefit for all Platinum and Diamond members?

MarkCron

were you within 72 hrs of departure?

sydneyracquelle

Were the miles originally deducted from a SM account without current Platinum or Diamond status?

mglvrug

No.

3Cforme

If the redemption was from your account and you're status is presently Plat or Diamond the redeposit should be free (subject to the 72 hour rule as noted).

DiverDave

Shouldn't matter, per the rules nobody can cancel within 72 hours of departure fee or no.

In this case, probably just easier to cancel on-line though.

David

xliioper

Assuming you were not within 72 hours of flight (in which case no redeposit should have been allowed), agent was incorrect. I always just cancel online.

mglvrug

Thanks. All the miles were taken out of my current Platinum status account outside the 72 hour window.

mnbp

You are correct and the agent was correct. There is a $150 charge for canceling award tickets, AND the charge is waived as a benefit of Platinum / Diamond status. If anything, awkward wording on the part of the agent, perhaps reflecting that DL may not have automated the business process of waiving the $150 charge for PM and DM and instead requires agents to manually do so.

mglvrug

Thanks, mnbp. I suspect you're right.

suvayanr

Yeah I’ve been getting this a lot. When I SDC, they say, “it’s a $75 dollar fee but we are waiting it it for you as a diamond”

TheMadBrewer

Sound like somebody upstairs said to remind PM/DM of the value of all their benefits.

davetravels

Or . . . .

A reminder that program changes can (or WILL) happen.