App Upgrade Request Problems
Oct 5, 2017 | 7:58 pm
#1
Original Poster
Join Date: Jul 2014
Posts: 339
App Upgrade Request Problems
Anybody else having problems lately with requesting/un-requesting upgrades through the app?
I'm FO so it is often that I'll either check or uncheck the Comfort+ request relatively close to travel, but lately it hasn't been allowing me to do so. On iOS, Android (tablet), and on the full DL.com (laptop) it simply gives me an error message and says they cannot process my request. So when I know I'm going to clear into crappy seats or if I see good ones available, I cannot change my request, even when checking in.
As a result, I'm either getting upgraded to middles in C+ or remaining on the list and have to request the GA take me off when I get to the gate. Kinda frustrating, just wanted to know if anybody has similar experience or why its happening....thanks in advance!
I'm FO so it is often that I'll either check or uncheck the Comfort+ request relatively close to travel, but lately it hasn't been allowing me to do so. On iOS, Android (tablet), and on the full DL.com (laptop) it simply gives me an error message and says they cannot process my request. So when I know I'm going to clear into crappy seats or if I see good ones available, I cannot change my request, even when checking in.
As a result, I'm either getting upgraded to middles in C+ or remaining on the list and have to request the GA take me off when I get to the gate. Kinda frustrating, just wanted to know if anybody has similar experience or why its happening....thanks in advance!
Oct 5, 2017 | 9:58 pm
#2
Join Date: Sep 2016
Location: KC MO
Programs: DL GM MM. AA ExP. Marriott LTP. Hilton Gold
Posts: 67
Anybody else having problems lately with requesting/un-requesting upgrades through the app?
I'm FO so it is often that I'll either check or uncheck the Comfort+ request relatively close to travel, but lately it hasn't been allowing me to do so. On iOS, Android (tablet), and on the full DL.com (laptop) it simply gives me an error message and says they cannot process my request. So when I know I'm going to clear into crappy seats or if I see good ones available, I cannot change my request, even when checking in.
As a result, I'm either getting upgraded to middles in C+ or remaining on the list and have to request the GA take me off when I get to the gate. Kinda frustrating, just wanted to know if anybody has similar experience or why its happening....thanks in advance!
I'm FO so it is often that I'll either check or uncheck the Comfort+ request relatively close to travel, but lately it hasn't been allowing me to do so. On iOS, Android (tablet), and on the full DL.com (laptop) it simply gives me an error message and says they cannot process my request. So when I know I'm going to clear into crappy seats or if I see good ones available, I cannot change my request, even when checking in.
As a result, I'm either getting upgraded to middles in C+ or remaining on the list and have to request the GA take me off when I get to the gate. Kinda frustrating, just wanted to know if anybody has similar experience or why its happening....thanks in advance!
I've had that issue for the last few weeks on the 6 trips booked. I call in and speak with an agent to fix the issue every time and I tell them to report the issue to IT. They are aware but I have never been informed of a fix time.