Last edit by: rylan
Current Weather Waiver due to Harvey
Updated 31 Aug 2017, 9:29am EDT
Affected Cities (To / From / Through)
Alexandria, LA (AEX)
Austin, TX (AUS)
Baton Rouge, LA (BTR)
Houston, TX – Hobby (HOU)
Houston, TX – Intercontinental (IAH)
Lafayette, LA (LFT)
New Orleans, LA (MSY)
San Antonio, TX (SAT)
Shreveport, LA (SHV)
Impacted Travel Date(s)
August 25 - September 7, 2017
Ticket must be Reissued On or Before
September 20, 2017
Rebooked Travel must begin no later than
September 20, 2017
Updated 31 Aug 2017, 9:29am EDT
Affected Cities (To / From / Through)
Alexandria, LA (AEX)
Austin, TX (AUS)
Baton Rouge, LA (BTR)
Houston, TX – Hobby (HOU)
Houston, TX – Intercontinental (IAH)
Lafayette, LA (LFT)
New Orleans, LA (MSY)
San Antonio, TX (SAT)
Shreveport, LA (SHV)
Impacted Travel Date(s)
August 25 - September 7, 2017
Ticket must be Reissued On or Before
September 20, 2017
Rebooked Travel must begin no later than
September 20, 2017
Storm Harvey
#46
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Its still getting worse for Houston with some major rivers not expected to crest for a couple more days.
Infrastructure damage Katrina was likely much worse due to having to rebuild the levee and pump systems, but this one is damaging a larger area with the coastal wind damage followed by mass flooding. They're setting up a mega shelter in the Dallas area for displaced people.
Infrastructure damage Katrina was likely much worse due to having to rebuild the levee and pump systems, but this one is damaging a larger area with the coastal wind damage followed by mass flooding. They're setting up a mega shelter in the Dallas area for displaced people.
#47
Join Date: May 2010
Posts: 3,461
I am finding the new Like button a handy feature.
It is threads like this, however, that make me wish that there was a corresponding Dislike button.
Yes, I know there is the Bad Post button, but a Dislike button would be handy for folks to clearly display the opprobrium that gratuitously rude posts warrant.
It is threads like this, however, that make me wish that there was a corresponding Dislike button.
Yes, I know there is the Bad Post button, but a Dislike button would be handy for folks to clearly display the opprobrium that gratuitously rude posts warrant.
Or who have some other motive (AKA I want a free flight change and hope that the weather waiver will give it to me..!)
Last edited by Orange County Commuter; Aug 28, 2017 at 7:46 am
#50
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
Waiver extended through September 7th and now it includes more airports due to the eastward push of rain:
Alexandria, LA (AEX)
Austin, TX (AUS)
Baton Rouge, LA (BTR)
Houston, TX – Hobby (HOU)
Houston, TX – Intercontinental (IAH)
Lafayette, LA (LFT)
New Orleans, LA (MSY)
San Antonio, TX (SAT)
Shreveport, LA (SHV)
Alexandria, LA (AEX)
Austin, TX (AUS)
Baton Rouge, LA (BTR)
Houston, TX – Hobby (HOU)
Houston, TX – Intercontinental (IAH)
Lafayette, LA (LFT)
New Orleans, LA (MSY)
San Antonio, TX (SAT)
Shreveport, LA (SHV)
#51
Join Date: Apr 2002
Location: DTW
Programs: DL - PM, (NW - Plat), AA - Gold, Marriott - Plat, Avis - First
Posts: 955
WN got all of their aircraft out of HOU.
5 flew out Sunday afternoon HOU-DAL to airlift out stranded passengers and crews
The remaining 10 flew out Monday afternoon to various WN cities DAL, ATL, MCO, AUS.
DL ferried a 757 ATL-IAH-DTW on Monday afternoon, to bring in supplies and to ferry out stranded employees and crews.
A DL/OO CR9 ferried out of IAH-DTW on Monday as well.
5 flew out Sunday afternoon HOU-DAL to airlift out stranded passengers and crews
The remaining 10 flew out Monday afternoon to various WN cities DAL, ATL, MCO, AUS.
DL ferried a 757 ATL-IAH-DTW on Monday afternoon, to bring in supplies and to ferry out stranded employees and crews.
A DL/OO CR9 ferried out of IAH-DTW on Monday as well.
#52
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
Webcam from IAH
http://www.earthcam.net/projects/hou...livestream.php
http://www.earthcam.net/projects/hou...livestream.php
#53
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
Not sure if it is selective reading or failure to understand what the policy is but there is no loss of revenue. You are simply ignoring what was quoted. If the flight is not canceled you have the right to make a one time scheduling change. If you do not make the change within the limits of the waiver you lose the ticket value. DL has your money and the accounting process of recognizing revenue is going to take place when you fly later.
#54
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I'll explain how the revenue loss happens. When a waiver is issued, some passengers will change their flight(s). That releases seats close-in for the affected flights that largely won't be recouped, and instead fills a seat for a flight in the near to sometimes far future. That reduces the revenue potential for that future flight as the seats are filled.
And if that customer did buy an expensive close in ticket, and moves to a far-future flight, that's a bonus for DL as well.
Essentially the passenger uses the inventory of two seats, but the airline only receives the revenue from one. The effect is worst when a flight a couple days later loses out on the opportunity to book lucrative close-in customers because of customers changing to it for free. That's why unfortunately some airlines (in particular DL) are stingy with doing the right thing and issue complete and timely weather waivers.
There probably is a revenue loss but it's a lot smaller than you're making it out to be because of a lot of counterfactors, most notably, all of this stuff you mention is going to occur anyway once flights start getting cancelled. And getting these people moved to other flights early makes IRROPS a LOT easier to sort out later when flights actually get cancelled.
#55
Join Date: Mar 2003
Location: Ottawa, Canada.
Programs: Bonvoy-lifeime Titanium,Amex Plat
Posts: 904
am I SOL
I changed my plans of flying to Austin and instead decided to go to Vegas. Had booked the original ticket through AMEX Travel so called them to see if the fee will be waived but was told NO because at the time (on Sunday) the advisory dates were only for travel by Sept 4th and I was travelling on 6th.
So instead of changing, I went ahead and booked a separate flight to Vegas because my original ticket was only $218.00 and so IF I changed it, I would have to pay a $200.00 change fee so I was only saving $18.00.
Fast forward to today and the advisory is now applicable for flights to Sept 7th so NOW it does apply to my Sept 6th ticket to Austin. Since I have already purchased a new ticket, I do not want to change but rather CANCEL for a refund. Am I SOL or would I be able to get a refund?
In an email exchange with AMEX travel, they seem to imply that ONLY changes are allowed without a change fee!!
Any suggestions form the experts!! Thanks in advance....
So instead of changing, I went ahead and booked a separate flight to Vegas because my original ticket was only $218.00 and so IF I changed it, I would have to pay a $200.00 change fee so I was only saving $18.00.
Fast forward to today and the advisory is now applicable for flights to Sept 7th so NOW it does apply to my Sept 6th ticket to Austin. Since I have already purchased a new ticket, I do not want to change but rather CANCEL for a refund. Am I SOL or would I be able to get a refund?
In an email exchange with AMEX travel, they seem to imply that ONLY changes are allowed without a change fee!!
Any suggestions form the experts!! Thanks in advance....
#56
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,518
I changed my plans of flying to Austin and instead decided to go to Vegas. Had booked the original ticket through AMEX Travel so called them to see if the fee will be waived but was told NO because at the time (on Sunday) the advisory dates were only for travel by Sept 4th and I was travelling on 6th.
So instead of changing, I went ahead and booked a separate flight to Vegas because my original ticket was only $218.00 and so IF I changed it, I would have to pay a $200.00 change fee so I was only saving $18.00.
Fast forward to today and the advisory is now applicable for flights to Sept 7th so NOW it does apply to my Sept 6th ticket to Austin. Since I have already purchased a new ticket, I do not want to change but rather CANCEL for a refund. Am I SOL or would I be able to get a refund?
In an email exchange with AMEX travel, they seem to imply that ONLY changes are allowed without a change fee!!
Any suggestions form the experts!! Thanks in advance....
So instead of changing, I went ahead and booked a separate flight to Vegas because my original ticket was only $218.00 and so IF I changed it, I would have to pay a $200.00 change fee so I was only saving $18.00.
Fast forward to today and the advisory is now applicable for flights to Sept 7th so NOW it does apply to my Sept 6th ticket to Austin. Since I have already purchased a new ticket, I do not want to change but rather CANCEL for a refund. Am I SOL or would I be able to get a refund?
In an email exchange with AMEX travel, they seem to imply that ONLY changes are allowed without a change fee!!
Any suggestions form the experts!! Thanks in advance....
If you wish to cancel your trip as a result of a flight cancellation or significant delay (90 minutes or more), you are entitled to a refund for the unused portion of your ticket. Even if your flight is not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to, from, or through the following destination(s) on Delta, Delta Connection®, or Delta-coded flights during the specified time periods listed below.
#57
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
So Delta managed to operate one flight into Houston today. DL 2274 ATL-IAH...on an MD-88. What in the hell are they thinking? If you can only operate one flight then why wouldn't you send the largest aircraft you could get your hands on? They could have at least sent a 767. There are thousands of displaced people and Delta has chosen to prolong their suffering by limiting seats.
#58
Join Date: Mar 2003
Programs: former MD-88 jumpseat Medallion. DL FO, AA PLT PRO. Marriott LT Plat.
Posts: 752
So Delta managed to operate one flight into Houston today. DL 2274 ATL-IAH...on an MD-88. What in the hell are they thinking? If you can only operate one flight then why wouldn't you send the largest aircraft you could get your hands on? They could have at least sent a 767. There are thousands of displaced people and Delta has chosen to prolong their suffering by limiting seats.
#59
Join Date: Sep 2011
Location: Atlanta, GA (KATL)
Programs: Delta SkyMiles KM, Sky Club/Priority Pass, SPG Gold, HHonors Gold
Posts: 458
So Delta managed to operate one flight into Houston today. DL 2274 ATL-IAH...on an MD-88. What in the hell are they thinking? If you can only operate one flight then why wouldn't you send the largest aircraft you could get your hands on? They could have at least sent a 767. There are thousands of displaced people and Delta has chosen to prolong their suffering by limiting seats.
"Delta has chosen to prolong their suffering" is a wee bit melodramatic, don't you think? The majority of the flight schedule will operate today, and DL (along with UA/WN) have sent several humanitarian flights in the past few days to bring in supplies and evacuate stranded passengers and employees.
#60
Join Date: Apr 2011
Posts: 3,394
So Delta managed to operate one flight into Houston today. DL 2274 ATL-IAH...on an MD-88. What in the hell are they thinking? If you can only operate one flight then why wouldn't you send the largest aircraft you could get your hands on? They could have at least sent a 767. There are thousands of displaced people and Delta has chosen to prolong their suffering by limiting seats.
And I shutter to think of what your response would be if DL pulled a 767 off of a route and either downgauged or cancelled the flight to shift to IAH...I imagine it wouldn't have been positive and understanding.
It did indeed go out full...of TDY agents/mechanics/IT support ready to assist the IAH team. Along with supplies, water, and food for the DL agents and passengers that have been stuck at the airport since the storm hit.
"Delta has chosen to prolong their suffering" is a wee bit melodramatic, don't you think? The majority of the flight schedule will operate today, and DL (along with UA/WN) have sent several humanitarian flights in the past few days to bring in supplies and evacuate stranded passengers and employees.
"Delta has chosen to prolong their suffering" is a wee bit melodramatic, don't you think? The majority of the flight schedule will operate today, and DL (along with UA/WN) have sent several humanitarian flights in the past few days to bring in supplies and evacuate stranded passengers and employees.