ATLflyer2017

Hi: I just recently got the delta platinum cc and am working for a 90,000 sign up bonus that I got from a friend via a referral. I've had my card and recall putting my sky miles number in during the application however I've paid my balance in full for the past 2 months and no miles have gone into my account. Also there is no skymiles number on the front of my card as there has been on every skymiles card I've ever had. Have I lost those miles or can I call them and give them my number and then they'll be deposited into my account. Thanks!

Zorak

If you login to your account at the AMEX web site, it should show the SkyMiles number that they have associated with your card, in an info panel on the right hand side. Probably they ignored the number you entered and created a new account for you. (It seems like there've been a number of such reports for DL AMEXes and ISTR similar reports on the SPG forum)

This happened to me when I opened a DL Plat AMEX earlier this year. I noticed right away, and called in to have them change the number on the account. Months later, without my doing anything else, I got an email from Delta telling me my accounts had been merged anyway.

If you're in the same boat, I'd call AMEX first and have them update the correct number, then submit a merge request:

https://www.delta.com/content/www/en...-accounts.html

C W

I have never heard of a 90,000 SM offer. Did you mean 70,000 for the Platinum Delta card?

Also, you mention having previous Delta Amexes. If you've ever held the card that you're applying for before you will not receive the sign up bonus.

ATLflyer2017

My friend has the platinum and it is 90,000. His business spends hundreds of thousands of dollars on the card and Amex likes to keep them happy. I've had the suntrust debit card and the gold card. Never the platinum. I'll just callamex and see what's up. Thanks

doglover

I'd skip calling them. Login to your account go to Help and use the Chat feature.

They will likely tell you there was a software glitch and file an incident report. Hopefully your miles will show up just after your next statement.

ATLflyer2017

Incident report about what?

doglover

That you're not getting miles. Let them figure out why and fix it.

cboy

mine was like this too. I think they must get a spiff or kickback for creating new accts.


I called amex, they corrected the Skymiles number on my amex cc acct.


I then emailed delta with the incorrect # + my current correct # and they said they would merge the 2 accounts.


****MAKE SURE you write down the incorrect # or screenshot it. cause when Amex updates it you wont be able to see it again unless you call back in and have them look it up.