Downgraded a day after upgrade
May 15, 2017, 2:12 pm
#1
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Downgraded a day after upgrade
Bought a last minute ticket. Went with DL as F was available as an upgrade on purchase. Picked 1a. Checked in and found myself in comfort plus. What can I do about this? I'm I stuck with it can I take another flight with F seats available as F is sold out.
May 15, 2017, 2:38 pm
#2
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I would give them a call to see what's going on.
May 15, 2017, 3:09 pm
#3
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Did you pay for the upgrade, or was "Upgrade Available" due to your Medallion window? If the former, and you have a receipt and ticket showing premium cabin, I would expect to be reseated in F, switched to another flight, or get a refund of the buy-up. If the latter, I'd lower my expectations. (There are occasional threads here about complimentary upgrades being revoked for one reason or another.)
May 15, 2017, 3:14 pm
#4
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Called them. Told equipment change. Too bad. Asked to fly out of a different airport for the inconvenience. And they wanted a fare difference. I took DL over AA. Paid more as the instant upgrade was available. Not too pleased at all
May 15, 2017, 3:18 pm
#5
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"last minute" ticket ... if you're inside 24 hrs from time of purchase, you can cancel for a full refund; moreover, if your receipt says G/A/P you should be able to SDC to any flight with an available front cabin seat
May 15, 2017, 3:22 pm
#6
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Medellian upgrade at purchase. 60 more for F but why pay $60 when its available right away. I always buy last minute so usually f is taken. I thought I was lucky. I'm just not pleased they downgraded me and said nothing and will do nothing but a refund which doesn't matter as I have 24 hours to refund anyway lol.
Did you pay for the upgrade, or was "Upgrade Available" due to your Medallion window? If the former, and you have a receipt and ticket showing premium cabin, I would expect to be reseated in F, switched to another flight, or get a refund of the buy-up. If the latter, I'd lower my expectations. (There are occasional threads here about complimentary upgrades being revoked for one reason or another.)
May 15, 2017, 3:23 pm
#7
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The ticket is LGA ORD. I offered to fly PHL ORD. For compensation and they wanted to charge the fare difference.
May 15, 2017, 3:33 pm
#9
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You can get a refund, I'm not sure what else you want them to do. Demanding a change of route so you can get an upgrade is pretty laughable. If you had paid for F this would be a different conversation but as it is you're coming off pretty bad and nobody reasonable is going to be sympathetic to what is essentially a DYKWIA complaint.
May 15, 2017, 3:51 pm
#10
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Not trying DYKNIA by all means. I purchased a product by a company that offered an upgraded product because of my status. I spent more on this product then another company. They revoked it from me. I asked to fly out of PHL without confirmed F. I think that's a fair resolution. In an Irrop situation I could fly out of PHL. My flight is now over sold. Waiting to get sent back to a middle Y seat lol.
End of the day it's no biggie at all. I just think it's fair to offer some sort of fair resolution.
End of the day it's no biggie at all. I just think it's fair to offer some sort of fair resolution.
May 15, 2017, 4:52 pm
#11
Join Date: Jun 2006
Posts: 2,427
Not trying DYKNIA by all means. I purchased a product by a company that offered an upgraded product because of my status. I spent more on this product then another company. They revoked it from me. I asked to fly out of PHL without confirmed F. I think that's a fair resolution. In an Irrop situation I could fly out of PHL. My flight is now over sold. Waiting to get sent back to a middle Y seat lol.
End of the day it's no biggie at all. I just think it's fair to offer some sort of fair resolution.
End of the day it's no biggie at all. I just think it's fair to offer some sort of fair resolution.
May 15, 2017, 4:58 pm
#12
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Medellian upgrade at purchase. 60 more for F but why pay $60 when its available right away. I always buy last minute so usually f is taken. I thought I was lucky. I'm just not pleased they downgraded me and said nothing and will do nothing but a refund which doesn't matter as I have 24 hours to refund anyway lol.
May 15, 2017, 5:17 pm
#14
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Called back and got swapped out to PHL DTW ORD. Hate to throw away the opportunity of a VDB. I'm happy to get the reroute though. Got a great girl on the line who sorted me out.
May 15, 2017, 5:36 pm
#15
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Medellian upgrade at purchase. 60 more for F but why pay $60 when its available right away. I always buy last minute so usually f is taken. I thought I was lucky. I'm just not pleased they downgraded me and said nothing and will do nothing but a refund which doesn't matter as I have 24 hours to refund anyway lol.
Or did you pay more for a G A P fare, including paying for the upgrade at checkout? Your OP seems to suggest no, so I'm puzzled.