Upset Woman Gets Kicked off Delta Plane
Apr 21, 2017, 2:08 pm
#92
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WOW!
What happens if it later turns out that the GA was wrong and the customer experienced unrecoverable consequences, such as missing last moments with a loved one? Would the passenger then be allowed to hang the GA if the GA removed the passenger to make room for some nonrev buddy to go on vacation or even some airline executive to attend a meeting or lobby in Washington?
What happens if it later turns out that the GA was wrong and the customer experienced unrecoverable consequences, such as missing last moments with a loved one? Would the passenger then be allowed to hang the GA if the GA removed the passenger to make room for some nonrev buddy to go on vacation or even some airline executive to attend a meeting or lobby in Washington?
You can ask why....
But to do a "NO", it is YOUR responsibility and the consequence of it.
In any case the result will be the same... you will be take off.
I agree with you, it will not be funny to be put in this situation...
But, in ANY case ... it is better to argue outside the plane than inside.
If you have any problem the reason they take you out or the reason you must stay in the plane, you have legal right (in case of unrecoverable consequences from your side), take them in court...
I think it is a line not to cross as pax, to ask why you must go out the plane is one thing (or try to make them change their decision on a polite and calm way).
BUT if you are at the point the captain come and ask you to leave the plane ... you must get off... period.
Apr 21, 2017, 2:51 pm
#93
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Apr 23, 2017, 10:20 am
#94
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Why not establish some easy "rules".
If they ask you nicely to get off the plane:
- You MUST get off... What happen after is to see (rerouting, compensation, ...)
- If you refuse to get off...
1 - Your ticket is "cancel" , and not refund...
2- NO compensation... period...
3- Put your name on the NO flight list anymore (and give your name/info.. to other airlineS...)
4- If they must deplane because you refuse to get off, YOU are responsable of all cost related to this.....
5- Jail you 24/48h...
After this happen 2 or 3 times on the news (and for pax to see the cost to deplane).
I think the number of "incidents", will drop very much....
If they ask you nicely to get off the plane:
- You MUST get off... What happen after is to see (rerouting, compensation, ...)
- If you refuse to get off...
1 - Your ticket is "cancel" , and not refund...
2- NO compensation... period...
3- Put your name on the NO flight list anymore (and give your name/info.. to other airlineS...)
4- If they must deplane because you refuse to get off, YOU are responsable of all cost related to this.....
5- Jail you 24/48h...
After this happen 2 or 3 times on the news (and for pax to see the cost to deplane).
I think the number of "incidents", will drop very much....
Umm, if this were the case, incidents of having pax removed from planes would increase dramatically. I find it disturbing that anyone could even support such a dictatorial stance.
Apr 23, 2017, 10:38 am
#95
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Apr 23, 2017, 12:20 pm
#96
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Apr 23, 2017, 12:21 pm
#97
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Apr 23, 2017, 12:29 pm
#98
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Yes there's a big difference, starting with the fact that according to its own CoC, UA did not have grounds to remove Dr. Dao from the aircraft. There was no cause that made him unsuitable for travel and he had obeyed all the rules about checking in and boarding on time.
https://www.united.com/web/en-US/con...Mobile=1#sec25
To be clear, I'm not saying UA handled this appropriately (they did not, they should have just offered more $, instead of creating a confrontation), but they did follow the CoC (ask for volunteers, then remove by prio).
Apr 23, 2017, 12:59 pm
#99
Join Date: Jul 2012
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I don't think the definition of the flight being oversold necessarily applies though. From the same UA CoC:
"Oversold Flight means a flight where there are more Passengers holding valid confirmed Tickets that check-in for the flight within the prescribed check-in time than there are available seats."
At the point where they decided to boot 4 people, the flight was not oversold. That had already been resolved by volunteers. They then decided they needed to evict four more people to accommodate other personnel after boarding. Three agreed, Dao did not. I do not think they are going to try to defend this on the basis that the flight was oversold. In fact, they will likely have to defend themselves against charges of aggravated assault and battery committed by their agents - in this case the thugs they called to carry out their assault resulting in a concussion and other serious injuries.
"Oversold Flight means a flight where there are more Passengers holding valid confirmed Tickets that check-in for the flight within the prescribed check-in time than there are available seats."
At the point where they decided to boot 4 people, the flight was not oversold. That had already been resolved by volunteers. They then decided they needed to evict four more people to accommodate other personnel after boarding. Three agreed, Dao did not. I do not think they are going to try to defend this on the basis that the flight was oversold. In fact, they will likely have to defend themselves against charges of aggravated assault and battery committed by their agents - in this case the thugs they called to carry out their assault resulting in a concussion and other serious injuries.
Apr 23, 2017, 2:20 pm
#100
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Oversold.
Except that the flight was overbooked by the must-ride crew. Overbooking is most definitely covered in CoCs. See Rule 25 in UA's CoC.
https://www.united.com/web/en-US/con...Mobile=1#sec25
To be clear, I'm not saying UA handled this appropriately (they did not, they should have just offered more $, instead of creating a confrontation), but they did follow the CoC (ask for volunteers, then remove by prio).
https://www.united.com/web/en-US/con...Mobile=1#sec25
To be clear, I'm not saying UA handled this appropriately (they did not, they should have just offered more $, instead of creating a confrontation), but they did follow the CoC (ask for volunteers, then remove by prio).
"Oversold flight meas a flight where there are more Passengers holding valid confirmed Tickets that check in for the flight within the prescribed check in time then there are available seats."
United further defines "Minimum check in time for domestic flights with no checked baggage as 30 Minutes prior to scheduled departure time."
Since the 4 Crew Members failed to meet the prescribed check in time, an "oversold flight" did not exist as per United's C of C.
That should be the end of discussion about trying to label this incident as an "oversold flight" incident.
The continued misuse of "oversold flight" by United, and subsequently picked up and continuously by the media only obfuscates the real problem which was created by the lack of of planning on the part of the 4 crew members/dispatch and should not have created an last minute "emergency" situation for the gate agent, with the resulting situation going to "Hell in a hand basket!"
Lets call this what it really was a breakdown in communications which led to a totally mismanaged handling of the situation.
I can't wait to hear what Munoz has to say on April 30th
Apr 23, 2017, 4:25 pm
#101
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Why is this thread being sullied by mentioning that other airline and their failings?
Apples and oranges
Dr. Dao was not histrionic and shouting obscenities while walking up and down the aisle- this woman was, yet it was handled way better.
Even though the woman's rant was quite entertaining, she deservedly got the boot.
Apples and oranges
Dr. Dao was not histrionic and shouting obscenities while walking up and down the aisle- this woman was, yet it was handled way better.
Even though the woman's rant was quite entertaining, she deservedly got the boot.
Apr 23, 2017, 6:29 pm
#102
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Except that the flight was overbooked by the must-ride crew. Overbooking is most definitely covered in CoCs. See Rule 25 in UA's CoC.
https://www.united.com/web/en-US/con...Mobile=1#sec25
To be clear, I'm not saying UA handled this appropriately (they did not, they should have just offered more $, instead of creating a confrontation), but they did follow the CoC (ask for volunteers, then remove by prio).
https://www.united.com/web/en-US/con...Mobile=1#sec25
To be clear, I'm not saying UA handled this appropriately (they did not, they should have just offered more $, instead of creating a confrontation), but they did follow the CoC (ask for volunteers, then remove by prio).
Last edited by MSPeconomist; Apr 24, 2017 at 6:45 am Reason: Correcting autocorrect
Apr 23, 2017, 7:05 pm
#103
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True, but according to the CoC, overbooking can be dealt with using VDBs/IDBs, which couldn't happen as everyone of the customers was already boarded. The rules for removal of passengers from a flight, according to the UA CoC, require cause other than an oversold flight.
Apr 23, 2017, 9:22 pm
#104
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May 15, 2017, 11:43 pm
#105
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