Known Traveler number & TSA Precheck issues
#1
Original Poster
Join Date: Feb 2005
Posts: 5
Known Traveler number & TSA Precheck issues
My last 4 flights in a row on Delta I have not received TSA PreCheck on completion of online check-in (prior to this, over a period of about 10 years, I was denied precheck about 1 of every 10-12 checkins).
For each of these last 4 flights I arrived at the airport and asked the airport desk agent to check the record and re-enter the number. Each time they found my known traveler number on the current flight record was different from my actual number, and did not match the known traveler number correctly stored in my Delta profile (I checked this each time after failing to get precheck).
Once they re-entered the number, no problems - TSA Precheck was granted and I got a paper boarding pass - which I normally never use.
I sent a complaint to Delta via the online form and suggested the Delta IT investigate but given past experience I'm not hopeful for a quick response or fix.
For context I'm a PM, have been using TSA PreCheck and Global Entry for about 10 years and have probably flown about 150 to 200 Delta flights in that time.
Anyone else experiencing this? suggestions?
For each of these last 4 flights I arrived at the airport and asked the airport desk agent to check the record and re-enter the number. Each time they found my known traveler number on the current flight record was different from my actual number, and did not match the known traveler number correctly stored in my Delta profile (I checked this each time after failing to get precheck).
Once they re-entered the number, no problems - TSA Precheck was granted and I got a paper boarding pass - which I normally never use.
I sent a complaint to Delta via the online form and suggested the Delta IT investigate but given past experience I'm not hopeful for a quick response or fix.
For context I'm a PM, have been using TSA PreCheck and Global Entry for about 10 years and have probably flown about 150 to 200 Delta flights in that time.
Anyone else experiencing this? suggestions?
#2
Join Date: Mar 2015
Location: Seattle
Programs: DL DM, Marriott Gold
Posts: 609
The closest experience I have to this is when I updated my profile on delta.com to change my work telephone number, it also deleted my KTN.
I found out when I didn't get pre-check two flights in a row, thankfully in fairly short wait situations. After double checking, I found the number removed in my profile.
Now I'm paranoid, and if I change my profile contact info, I always go back and re-enter my KTN too.
I found out when I didn't get pre-check two flights in a row, thankfully in fairly short wait situations. After double checking, I found the number removed in my profile.
Now I'm paranoid, and if I change my profile contact info, I always go back and re-enter my KTN too.
#3
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
Programs: DL SPlat, KLM Bump, Privium Plus, GOES
Posts: 2,066
Not excactly the same but I got this pop-up this week, suddenly my name was different:
Delta Profile and Secure Flight Name Update
The passenger name in your Delta profile is required to be the same as the Secure Flight full name provided to the Transportation Security Administration (TSA) when booking reservations. We have detected your name may need to be updated. Please choose one of the following options to ensure the name in your profile is your full name exactly as it appears on the government-issued identification that you present at the airport when traveling.
1. blah blah
2.
3.
After updating my profile i noticed my KTN was missing..
Delta Profile and Secure Flight Name Update
The passenger name in your Delta profile is required to be the same as the Secure Flight full name provided to the Transportation Security Administration (TSA) when booking reservations. We have detected your name may need to be updated. Please choose one of the following options to ensure the name in your profile is your full name exactly as it appears on the government-issued identification that you present at the airport when traveling.
1. blah blah
2.
3.
After updating my profile i noticed my KTN was missing..
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Is there any chance that any other field does not exactly match the fields associated with your KTN? Even an extra period?
Does your DL profile match the name associated with your KTN character-for-character? If not, it's worth having it cleaned out, saved, and then reentered.
Does your DL profile match the name associated with your KTN character-for-character? If not, it's worth having it cleaned out, saved, and then reentered.
#7
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
#8
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
That's the one where you sign up with the TSA itself. That's useful for people who don't have a passport, don't have a NEXUS or GE signup site that's convenient for them to get to, or who can't meet the screening requirements of the other programs. Wikipedia says the Übermenschen program has existed since 2011 for frequent flyers or trusted traveler program members. I've had NEXUS since early 2004, and it entitled me to GE whenever that started, or started to be associated with NEXUS, and entitled me to skip the Shoe Carnival once that got started and I realized I was an Übermensch.
#10
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
That's the one where you sign up with the TSA itself. That's useful for people who don't have a passport, don't have a NEXUS or GE signup site that's convenient for them to get to, or who can't meet the screening requirements of the other programs. Wikipedia says the Übermenschen program has existed since 2011 for frequent flyers or trusted traveler program members. I've had NEXUS since early 2004, and it entitled me to GE whenever that started, or started to be associated with NEXUS, and entitled me to skip the Shoe Carnival once that got started and I realized I was an Übermensch.
#11
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
For the first couple of years, there WAS no application just for the TSA program.
#12
Original Poster
Join Date: Feb 2005
Posts: 5
Update on this issue after talking with Delta Tech Support:
First of all meant to say in original post I have been a Nexus/GE member since about 2005, and this allowed me to use TSA pre-check since it's inception with Nexus/GE credentials...
Anyway - spoke with Delta tech support yesterday and it turns out that all of my future bookings with Delta (3 separate trips) had the incorrect KTN in their records as well (my Delta profile KTN remains correct). Same problem as my last 4 flights.
They updated these future trips with the correct KTN while I was on the line with them, and I asked them to tell me what the incorrect number was in the record - it was a nine digit number that I didn't recognize (at first). They had no idea how the number got in there, though I suspect someone in Delta IT could look at change logs or something and figure it out.
While I was on hold as Delta puzzled over this, I checked my travel ID's, and it turns out the incorrect number is actually my green card ID number (called the USCIS number) from my US permanent resident card. I'm a Canadian citizen, US resident (for last 15 years).
How it got in there they have no idea, the support person told me "Delta does not capture this at any time". Really Delta???
In response I asked him what exactly do Delta (or whoever is checking in on Delta's behalf) check-in agents outside the US actually do then when I hand them my green card and passport every time I check in for my return flights back to the US?
They scan or type something in every time I check in - I've never actually asked what they are doing... I've probably handed that card/passport over 40 times in the last 10 years
What happened in the last month or two that has caused this problem to crop up is a mystery - makes me wonder if some sort of new "enhanced" DHS screening procedure when flights are booked or check-in happens is catching me as a green card holder.
Until Delta or someone can figure it out my only solution is to call Delta prior to check-in and ensure KTN is correct, and/or check KTN again at airport... What a PITA
First of all meant to say in original post I have been a Nexus/GE member since about 2005, and this allowed me to use TSA pre-check since it's inception with Nexus/GE credentials...
Anyway - spoke with Delta tech support yesterday and it turns out that all of my future bookings with Delta (3 separate trips) had the incorrect KTN in their records as well (my Delta profile KTN remains correct). Same problem as my last 4 flights.
They updated these future trips with the correct KTN while I was on the line with them, and I asked them to tell me what the incorrect number was in the record - it was a nine digit number that I didn't recognize (at first). They had no idea how the number got in there, though I suspect someone in Delta IT could look at change logs or something and figure it out.
While I was on hold as Delta puzzled over this, I checked my travel ID's, and it turns out the incorrect number is actually my green card ID number (called the USCIS number) from my US permanent resident card. I'm a Canadian citizen, US resident (for last 15 years).
How it got in there they have no idea, the support person told me "Delta does not capture this at any time". Really Delta???
In response I asked him what exactly do Delta (or whoever is checking in on Delta's behalf) check-in agents outside the US actually do then when I hand them my green card and passport every time I check in for my return flights back to the US?
They scan or type something in every time I check in - I've never actually asked what they are doing... I've probably handed that card/passport over 40 times in the last 10 years
What happened in the last month or two that has caused this problem to crop up is a mystery - makes me wonder if some sort of new "enhanced" DHS screening procedure when flights are booked or check-in happens is catching me as a green card holder.
Until Delta or someone can figure it out my only solution is to call Delta prior to check-in and ensure KTN is correct, and/or check KTN again at airport... What a PITA
#13
Join Date: Jun 2015
Location: SNA/LAX
Programs: DL Diamond, SW A List, HHonors Diamond, SPG Platinum, Marriott Platinum United 1K
Posts: 202
I wish they -did- capture green card numbers...in the correct field of course. I'm about 50% failure rate at the DIY kiosks when returning to the US because sometimes the check in agent uses my passport (German) and sometimes my green card as primary travel document. If they use passport, I'm in line for manual processing...
oh well, have my Global Entry interview next week, hopefully that will take that problem away...
oh well, have my Global Entry interview next week, hopefully that will take that problem away...
#15
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
They updated these future trips with the correct KTN while I was on the line with them, and I asked them to tell me what the incorrect number was in the record - it was a nine digit number that I didn't recognize (at first). They had no idea how the number got in there, though I suspect someone in Delta IT could look at change logs or something and figure it out.
Note that each reservation has a "SECURE FLIGHT PASSENGER DATA & CONTACT INFORMATION" section on delta.com where you review/correct the KTN information for that specific reservation (so you do not need to call DL to correct it).