Confirmed Systemwide Outage
Feb 4, 2017, 11:50 pm
#256
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
And now we had another significant problem. None of the other big 3 have had a major problem in the same time frame that DL has had two. Doesn't inspire confidence.
Feb 5, 2017, 12:05 am
#257
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
What are you talking about? United had 3 this year, 2 in the exact same period
Feb 5, 2017, 9:41 am
#258
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
GA Power had a press conference the next day confirming they didn't have any power disruption since DL was trying to throw them under the bus.
Source
https://www.google.com/amp/mobile.reuters.com/article/amp/idUSL1N1AP0QT
Feb 5, 2017, 10:53 am
#259
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
AFAIK both of these involved electrical systems in the data center. I think there was some spark or something from one of electrical systems that caused the outage last time. Tbh, though, absolutely no one at the time had any idea what was going on until a little after the fact. DL corrected themselves when they realized they were wrong though.
Feb 5, 2017, 8:38 pm
#260
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,856
AFAIK both of these involved electrical systems in the data center. I think there was some spark or something from one of electrical systems that caused the outage last time. Tbh, though, absolutely no one at the time had any idea what was going on until a little after the fact. DL corrected themselves when they realized they were wrong though.
Haven't had an update on the second outage, but know it wasn't their mainframe systems.
Feb 6, 2017, 5:07 am
#261
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
AFAIK both of these involved electrical systems in the data center. I think there was some spark or something from one of electrical systems that caused the outage last time. Tbh, though, absolutely no one at the time had any idea what was going on until a little after the fact. DL corrected themselves when they realized they were wrong though.
DL only "corrected" themselves when they got called out for trying to throw a different business under the bus.
Feb 6, 2017, 10:53 am
#262
Join Date: Nov 2006
Location: CHI/MSP
Programs: Delta Platinum, United Prem Exec
Posts: 1,334
When DL-NW merged, they merged many systems, rather than choosing one. The Delta Nervous System, which ran their operations, was a highly redundant, highly integrated real time system. Many of the NW systems were not redundant, old technology, and not real time.
Why they went with many of them, I will never understand.
Why they went with many of them, I will never understand.
The recent outage, as well as the one in August, were not a result of choosing certain PMNW infrastructure. If anything, certain PMNW infrastructure could have been retained longer to bridge the (now obvious) gap in PMDL infrastructure.
Feb 6, 2017, 1:41 pm
#263
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
The WN and DL outages last summer were historically large in their nature. DL is having the worst IT problems these days.
Feb 9, 2017, 7:58 am
#264
Join Date: Jan 2008
Location: RDU
Programs: DL GM
Posts: 10
I got a call from Delta yesterday apologizing for the outage and offering a $200 voucher + 10k sorry miles. Anyone else get more/less? It felt like my complaint email is what spurred the call - not sure it would have happened without my action.
Feb 15, 2017, 4:41 am
#265
Join Date: Feb 2011
Posts: 285
I only got an email from Delta. I did not get any of call from Delta, because of outside in the USA to live?
Feb 22, 2017, 4:40 pm
#266
Join Date: Feb 2011
Location: NYC
Programs: DL DM MM
Posts: 21
I got this same email offering a $200 voucher to be deposited on Feb 15 (plus miles). I got the miles but no voucher. Anyone actually have DL follow through?