Moved out of my seat?
Sep 15, 2016, 4:18 pm
#1
Original Poster
Join Date: Jun 2011
Location: Seattle, WA
Programs: DL: DM; MR: GE, HH: Diamond, SPG: Gold
Posts: 93
Moved out of my seat?
DTW-SAN tonight. Picked 19D about a week ago.
Checked in today, still in 19D, boarding pass printed as such.
Got through security first segment of my flight, and checked the app and website and seat was now Gate Assignment or similar.
Upgrade list said something along the lines of 'You will appear on the upgrade list when the gate agent activates it'.
I had to call Diamond line to get my seat back and it took ~20 minutes on the phone. The guy said he had no idea why I was moved out of my seat and took a supervisor to put me back into it.
Any ideas what happened here?
Checked in today, still in 19D, boarding pass printed as such.
Got through security first segment of my flight, and checked the app and website and seat was now Gate Assignment or similar.
Upgrade list said something along the lines of 'You will appear on the upgrade list when the gate agent activates it'.
I had to call Diamond line to get my seat back and it took ~20 minutes on the phone. The guy said he had no idea why I was moved out of my seat and took a supervisor to put me back into it.
Any ideas what happened here?
Sep 15, 2016, 4:32 pm
#2
Join Date: May 2015
Posts: 2,881
An aircraft swap, even if the ship # gets changed back to the original and there ends up never actually being a swap, can force some seated customers onto the HK list to wait for a seat. If this is what happened, it wasn't shenanigans or done at the airport; you were auto-reaccom'd before the ship # was reinstated. Or, it was Shena.
Sep 15, 2016, 4:34 pm
#3
Original Poster
Join Date: Jun 2011
Location: Seattle, WA
Programs: DL: DM; MR: GE, HH: Diamond, SPG: Gold
Posts: 93
An aircraft swap, even if the ship # gets changed back to the original and there ends up never actually being a swap, can force some seated customers onto the HK list to wait for a seat. If this is what happened, it wasn't shenanigans or done at the airport; you were auto-reaccom'd before the ship # was reinstated. Or, it was Shena.
Sep 15, 2016, 8:34 pm
#4
Join Date: Apr 2016
Location: UK/FR
Programs: FlyingBlue Platinum, Hertz PC
Posts: 886
This seems to appear a bit often these days : http://www.flyertalk.com/forum/delta...reasons-7.html
At least you managed to get it back ...
At least you managed to get it back ...
Sep 15, 2016, 8:44 pm
#5
Join Date: May 2015
Posts: 2,881
It could have been a mistake, or accommodating a customer with a disability, or giving another customer that better seat because that customer sucked up to the GA. The point is, we'll never know
Sep 15, 2016, 8:48 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,066
An aircraft swap, even if the ship # gets changed back to the original and there ends up never actually being a swap, can force some seated customers onto the HK list to wait for a seat. If this is what happened, it wasn't shenanigans or done at the airport; you were auto-reaccom'd before the ship # was reinstated. Or, it was Shena.
http://www.flightstats.com/go/Flight...ghtNumber=1619
Last edited by xliioper; Sep 15, 2016 at 9:01 pm
Sep 16, 2016, 5:55 am
#7
Join Date: Apr 2004
Posts: 1,614
This has happened to me only once. Expressed my extreme displeasure to the GA, who apologized and then came on the A/C just as the door was closing and gave me a $200 voucher.